Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 55

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

October 27, 2023

Dealership Rating
Employee Rating

I have been dealing with Otto for years and working with Steve Le Mon and Bill Mc Lean who are the greatest gentlemen I have ever dealt with. They have gone above and beyond for me for years. i couldn't b More

by ROZZ360
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon, Bill McLean , Bill Mc Lean

October 23, 2023

Dealership Rating
Employee Rating

I had a door looked at they broke taking it apart came back to repaired and it was broken again it a day More

by petcssdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean

Oct 23, 2023

Otto Cadillac responded

Hello and thank you for taking the time to write this review. I'm sorry to hear that this situation happened. We have tried to reach out to you but have been unsuccessful in our attempts. Please give Amber a call at 518-869-5000 so we can get your vehicle squared away for you as soon as possible. Thank you for your time. If you would like to reach out to me directly please call or email me. My contact information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 20, 2023

Dealership Rating
Employee Rating

This is my first Cadillac and the sales person I had along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. More

by christinatsalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

October 17, 2023

Dealership Rating
Employee Rating

New upgrades easy Service, very personal and nice amenities. Booking appointments are seamless! Flexible with adjusting scheduling More

by MrA.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 14, 2023

Dealership Rating
Employee Rating

They were very helpful even when the service department was closed! My key fobs( 2 )would not work when I came back from a week vacation and this very nice man( I am not sure of his name)?helped me through More

by annmiller50a
Recommend Dealer
Yes

Other Employees Tagged: Not sure of his name

October 13, 2023

Dealership Rating
Employee Rating

Very respectful and knowledgeable staff. Service was ok but had to wait for awhile to get vehicle back. More

by MANTHENE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 12, 2023

Dealership Rating
Employee Rating

Excellent customer service and very personable. Amber responded to questions and made suggestions related to the maintenance of my vehicle. More

by amoconnell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

October 02, 2023

Dealership Rating
Employee Rating

While changing spark plugs the mechanic broke a part, and then they charged me to replace it. More

by janetlorri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2023

Otto Cadillac responded

Janet, Hello and thank you for taking the time out of your day to submit this review. I am sorry to hear that we made a mistake and incorrectly charged you for a part that was broken in the process. We have ben trying to call you to get this corrected. Please call me at 518-869-5000 at your earliest convenience. Thank you for your time, Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 02, 2023

Dealership Rating
Employee Rating

Always willing to help and make sure all things are in good operating order polite and kind. More

by stock1479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

September 30, 2023

Dealership Rating
Employee Rating

This was our first time buying a car/SUV from Otto, everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was More

by comitalejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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