Amber Young

Service is always correct and very welcoming. The service advisors always explain the repair. Great service! The service advisors always explain the repair. Great service! More

by shyron28 Verified Customer Verified Customer

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The greeting service people are friendly and want to help. They are a victim of the mechanics working on your car. Who are just in my opinion pretty bad. Wanted Inspection and new battery. They changed help. They are a victim of the mechanics working on your car. Who are just in my opinion pretty bad. Wanted Inspection and new battery. They changed the battery before the Inspection. Now I had to drive 150 miles before they could do an emission inspection. Not too smart. Glove box needed repair. They examine order and charge for part, go to appointment bring car in. oh! needs something else will cost more and more parts. No thank you I left. The mechanics their have to do too much trouble shooting to get to the problem and cost you a small fortune. Glove box never did get fixed and in worst shape then when I brought it there. Was told by 2 different people not to bring your Cadillac there I should have listened. Sorry just not happy. More

by frankfinelli Verified Customer Verified Customer

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Excellent. Dealership professional and everyone very polite, accommodating and very easy to work with. Great experience and would highly recommend to anyone loo Dealership professional and everyone very polite, accommodating and very easy to work with. Great experience and would highly recommend to anyone looking for a Cadillac More

by lslaing01 Verified Customer Verified Customer

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Amber was awesome! She kept me informed through the whole process. Everything went smoothly in the repairs were completed as explained. She kept me informed through the whole process. Everything went smoothly in the repairs were completed as explained. More

by na13 Verified Customer Verified Customer

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Accommodating I am always greeted with a welcoming smile. Always Helpful, kind and accommodating. Friendly Always Helpful, kind and accommodating. Friendly More

by kemrandio Verified Customer Verified Customer

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Had service work done. Everything went great start to finish Always treated great whether it be sales or service Everything went great start to finish Always treated great whether it be sales or service More

by Tim1959 Verified Customer Verified Customer

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Otto has always done the job well, and always done the 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto has got a great service team with Amber and Bill! More

by mmsrygley Verified Customer Verified Customer

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Otto has always done the job well, and always done the 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto has got a great service team with Amber and Bill! More

by mmsrygley Verified Customer Verified Customer

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Pleasure to do business, got me in and out real quick due to a trip. to a trip. More

by alexakeleman Verified Customer Verified Customer

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Would not recommend Otto Cadillac. My car was dropped off in November for what I was told was a 5 day repair. It ended up being over 3 months due too back ordered parts. I asked se My car was dropped off in November for what I was told was a 5 day repair. It ended up being over 3 months due too back ordered parts. I asked several times for a loaner car and was told there was none available and there really wasn't anything they could do for me. After the repair was complete I was told there was still nothing that could be done for me. Once I escalated the situation directly through Cadillac I found out I could have got reimbursed for a rental vehicle the entire time of the repair! After 3 months of catching rides and borrowing vehicles I could have had a car the entire time! Never ever communicated that with me through the dealership. They took an issue that could have been solved immediately and dragged it out for three months without caring at all. Will not go back. More

by kamannjr0317 Verified Customer Verified Customer

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