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Amber Young

Overview Reviews (786)

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Amber Young

Amber Young | Page 8

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.8

786 Reviews

Overview Reviews (786)

Dealership Experience

4 yrs, 3 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English

4.8

786 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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786 Reviews of Amber Young

May 12, 2026

Dealership Rating

Employee Rating

Will not be coming back to this location. The device the scans your car and provides you a report is completely inaccurate. Requested my car be driven back through a 2nd time and had a signif The device the scans your car and provides you a report is completely inaccurate. Requested my car be driven back through a 2nd time and had a significantly different report. Do NOT trust the technology they are using. More

by hyerm40

Verified Customer

Recommend Dealer

Other Employees Tagged: Amber Young

May 13, 2026 -

Otto Cadillac responded

Thank you for bringing this to our attention so that we may look into this. We have reached out to UV Eye to make a report, and they acknowledged the discrepancy and are investigating. With that, I would hate to lose your trust and business over this one experience, so please don't hesitate to reach out to me directly if I can further address any concerns. Thank you, Roger Prentiss - Service Manager - 518-869-5000

May 08, 2026

Dealership Rating

Employee Rating

Labor $836,parts $177. 19. They didn't hand over the parts they replaced, either. Too expensive. 19. They didn't hand over the parts they replaced, either. Too expensive. More

by Xuge63

Verified Customer

Recommend Dealer

Other Employees Tagged: Amber Young

May 11, 2026 -

Otto Cadillac responded

Xuge63, I'm disappointed to see that you aren't fully satisfied. I would appreciate the opportunity to discuss your concerns and make sure they are properly addressed. Please give me a call when you have a moment. Best, Roger Prentiss - Service Manager - 518-869-5000.

May 06, 2026

Dealership Rating

Employee Rating

I have only dealt with the service and parts department and all I have to say is they are all awesome and all I have to say is they are all awesome More

by Stevebirju

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

May 07, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback, Steve! We’re thrilled to hear you’ve had awesome experiences with our service and parts departments. We look forward to serving you in the future! - The Otto Cadillac Team

May 01, 2026

Dealership Rating

Employee Rating

Otto's switched out a new handle on a 2022 CT5, 9 days after the warranty was over. I had brought the car to a GM dealership 5 times earlier this year. after the warranty was over. I had brought the car to a GM dealership 5 times earlier this year. More

by sjrt

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 04, 2026 -

Otto Cadillac responded

We're happy we could help! Thank you for choosing Otto Cadillac and for sharing your support online. We'll see you next time!

May 01, 2026

Dealership Rating

Employee Rating

Kept me very well informed as the process went through. Were thorough about determining what my needs were. Made sure I took advantage of special deals. Were thorough about determining what my needs were. Made sure I took advantage of special deals. More

by Heatherpetersoncpa

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

May 04, 2026 -

Otto Cadillac responded

Hi Heather! It's great to hear our team kept you informed and thorough throughout the process. Thank you for choosing Otto Cadillac! We hope to see you again down the road!

May 01, 2026

Dealership Rating

Employee Rating

Very pleased with the service in both sales and service departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. More

by denise.haley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Bill McLean , Steve LeMon, Declan Cohen

May 04, 2026 -

Otto Cadillac responded

Hi, Denise! We're pleased you're satisfied with our sales and service teams at Otto Cadillac. We always aim to make sure you have all the information you need. Thank you for your feedback!

April 29, 2026

Dealership Rating

Employee Rating

Amber does an amazing job in every aspect, Great Job Amber I would buy another vehicle from Otto just because of the service they provide Amber I would buy another vehicle from Otto just because of the service they provide More

by nracrso

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Apr 30, 2026 -

Otto Cadillac responded

We love hearing this! Thank you for choosing Otto Cadillac and for sharing your support for Amber and the team. We look forward to working with you again down the road!

April 28, 2026

Dealership Rating

Employee Rating

Got my car in on time addressed my concerns fantastic for my first time my first oil change when my new car my first time my first oil change when my new car More

by cwade6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Apr 28, 2026 -

Otto Cadillac responded

We're glad to hear your first oil change with your new car went smoothly! We look forward to welcoming you back to Otto Cadillac in the future. Safe travels!

April 28, 2026

Dealership Rating

Employee Rating

Got me right in on time. Was done on time as promised always great service and they really seemed to care about my car from beginning to end. Was done on time as promised always great service and they really seemed to care about my car from beginning to end. More

by cwade6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Apr 28, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with us! We truly value your support and look forward to seeing you again at Otto Cadillac. Safe travels!

April 28, 2026

Dealership Rating

Employee Rating

Got my car in on time addressed my concerns fantastic for my first time my first oil change when my new car my first time my first oil change when my new car More

by cwade6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Apr 28, 2026 -

Otto Cadillac responded

Thank you for sharing your first service experience with Otto Cadillac! We're so happy we could help.