Amy Galarza | Page 2

To say that my experience with Westbury jeep was a absolute pleasure would be a understatement. I have never felt more taken care in any of my experiences with purchasing anything then the way I felt absolute pleasure would be a understatement. I have never felt more taken care in any of my experiences with purchasing anything then the way I felt with Oziris and Amy. First Oziris sat me down and assured that all my questions and complications in purchasing my vehicle would be taken care of and he did just that. I was a ball of tangled yarn with many obstacles in turning my lease into a finance contract. Where I know that any other salesman would have said to themselves that this sale is not worth the trouble Oziris stood up to the task and tackled my complications. However he did not complete the task on his own, he had the help of a patient, knowledgeable woman in the finance dept, Amy...another extremely helpful advocate to a customer. They both took my ball of yarn and untangled it the same day with patience and perseverance. She made as many phone calls as she needed including calling different states in the US...yes, she called a different state to get my deal done. This dealership is a busy one and they both took their time with me and did not quit or push me aside to make another sale until my ball of yarn was untangled. I am so pleased and I want to say thank you so very much Oziris and Amy. More

Helpful 1

Report | Print

Okay dealership, but buyer beware of their Finance people and management... The sales guy, Randy (and I’m using actual names here, I don’t give a care) was fine, if not a little aloof. He wasn’t, however, and management... The sales guy, Randy (and I’m using actual names here, I don’t give a care) was fine, if not a little aloof. He wasn’t, however, pushy, which I appreciate. My big problem was with the finance woman, Amy. Already, I don’t trust finance people. She was extremely pushy and patronizing when I had questions about the itemized bill which didn’t make sense to me (I swear they make those things purposefully confusing). Furthermore, I initially agreed to the extended warranty, which would cover bumper to bumper for five years. Jeep, as a manufacturer, has 3 years bumper to bumper, and 5 years (or 60,000 miles) mechanical coverage but it doesn’t cover electric issues. So, in reality, the extended warranty was only for two extra years and cost $3000. I thought on this further and decided I didn’t want the extended warranty. She was a complete xxxxx about it, and went as far as complaining that she will “have to re-print all this paper work.” xxxxx, that’s your job. Then, my friend and I were doing a once over on the car (which had less than 40 miles on it) and found a nail in the tire. They didn’t have the tire in stock, so I couldn’t take it home that day. This is annoying, but fine. Nails in tires happen. I get it. This is where we became aggravated. While the car was running, I noticed a drip in the back of vehicle. I know, of course, that AC causes precipitation drips usually in the front of the car. But when I looked under, it looked like water was spewing out of the side of the muffler. My friend/coach with me knows more about cars than I do, and they also didn’t really know what to make of it. We brought this up to Randy who said they would have someone look at it. My friend demanded to talk to a manager. The Manager came over and told us there was nothing wrong with it. “Did you look at it?” “No.” “Then how do you know there’s nothing wrong with it?” “We had our expert look at it.” “Okay. So can we talk to this expert.” “No.” “Why not.” “They’re busy.” “They can’t just meet us by the car and ease our worries?” “No.” We went around in circles like this. Anyway, I had to leave without the car anyway because of the tire, which gave me some time to investigate. My friend went to another Jeep dealership and acted like a mechanic. I also called people who know more about cars, including my dad. We discovered the newer Renegade models have something called a “weep hole” which helps the muffler drain (this was a problem in older models). This was good news because it meant there was nothing wrong with the car. But this also means the Manager straight up lied to our faces. Because if one of her “experts” did look at the car, they would have been like, “oh that’s a weep hole and this is why it exists.” When I returned to buy the car (my friend came with again to double check the paperwork since we both loathed the finance woman at that point), I taught the sales guy what a weep hole was. I explained that I understand as a sales person, you don’t know everything about how a car works (as I consumer, I don’t!) but they should know more and moreover, they should blatantly lie to their customers. “This is why,” I said to him, “no offense to you personally, that people hate dealerships and don’t trust you.” More

Helpful 3

Report | Print

My salesperson Ed Hyne was professional, courteous and very friendly too! The process to buy my new Jeep took WAY longer than expected. So I appreciate his dedication into helping us solve the issue. He d very friendly too! The process to buy my new Jeep took WAY longer than expected. So I appreciate his dedication into helping us solve the issue. He definitely deserves a raise for his hard work. Amy Galarza was also very professional and explained things well enough for us to understand. More

Helpful 1

Report | Print

Tom Cuniff was absolutely AMAZING! He went above and beyond of what was expected/required of him! My wife was actually pregnant and her water broke at the dealership as we were getting ready to drive aw beyond of what was expected/required of him! My wife was actually pregnant and her water broke at the dealership as we were getting ready to drive away in our newly purchased Jeep! Tom Cuniff our salesman actually delivered the Jeep personally to the hospital where my wife and I were... So it was very EXCITING we had a beautiful baby girl and a gorgeous Jeep More

Helpful 1

Report | Print

Good Experience with Dealership and Sales Person Worked with Eddie who has been in the business forever. He was knowledgable and easy to work with. Even bought and picked up my new car the same da Worked with Eddie who has been in the business forever. He was knowledgable and easy to work with. Even bought and picked up my new car the same day to save me the hour trip back to CT. More

Helpful 0

Report | Print

A absolutely amazing experience with Martin My salesman Martin was a pleasure meeting and dealing with he is a gentleman his knowledge of the ram truck I leased was impressive and took as much t My salesman Martin was a pleasure meeting and dealing with he is a gentleman his knowledge of the ram truck I leased was impressive and took as much time as I needed for him to explain to me how to set up the electric functions it was also raining out and did not rush thru exterior parts of the vehicle I will be a customer for life More

Helpful 0

Report | Print

I wouldn't go anywhere else!!!! I’d been trying to buy an SUV for a quite some time, but I couldn’t find the right one. But, I kept going back to the Jeep Grand Cherokee, specificall I’d been trying to buy an SUV for a quite some time, but I couldn’t find the right one. But, I kept going back to the Jeep Grand Cherokee, specifically for the 4x4. My old car, an Infiniti QX4, was my ultimate. Luxury at its best but a beast in the snow. I had visited numerous Jeep dealerships over the summer but kept coming back to Westbury Jeep. I even had a connect at another Jeep dealership, but it just didn't feel right. Then one evening in December, my sister and I said decided to go to Westbury Jeep. I think she was over me using her car every day. Once we pulled in, I was immediately drawn to the black 2017 Grand Cherokee parked in the back. We went inside and met Mike Foschino. There was something different about Mike. He was friendly, relaxed and most importantly, didn't act like a car salesman (no offense). He listened to what we wanted and needed. I asked him if he had any new loaners for sale and he said yes. The only one, the black 2017 Grand Cherokee. We took it for a test drive and I knew this was my car. It just felt right and I was comfortable. Mike explained everything about the car, what it did and didn't do. He let me drive the car for a little longer than usual. I think he could tell how much I loved it. We put a deposit down because I had to come back with my mom and I didn't want anyone to take it. I wasn’t a hundred percent sure if we were going to get the car, but my sister and I liked Mike and the car, and as I said, everything felt right. Long story short, we purchased the car. We checked out a few other Chrysler dealerships, but Westbury Jeep not only had the best deals but the best customer service. We appreciated the patience Mike had with us and then our mom. He answered EVERYTHING. We then spoke to Amy Galarza, the finance manager at Westbury Jeep. She was terrific! She took the time to explain the different warranties and kept it real with us every step of the way. Amy helped us out wherever she could which meant a lot because when making a big purchase like this, wherever you can save, helps. Then, there was Bob. Although we never got to meet Bob, he was also one of the reasons why we bought the car. He may not have known it, but he was. While the perks undoubtedly influenced my decision to purchase my car from Westbury Jeep, the customer service sealed the deal. Everyone there is awesome. I keep repeating myself but its true. I know this is a business and people are trying to sell cars, and some tend to fake the funk, but I didn’t experience that at all at Westbury Jeep. Mike and Amy were fantastic. They were exceptional and we appreciated everything they did for us. I believe good work should be acknowledged and rewarded and I hope these two individuals get their well-deserved kudos! *After purchasing the Grand Cherokee, I was still had to obtain my second set of keys and Mike went ahead and started that process for me immediately. I called back a few times to see what was happening and Leanne, (I believe that's her name) who works in the front, was beyond helpful. She called the service center and spoke to everyone to see when my key would be ready. Thank you to her as well!* While I still have a few questions about the car ( I think the fog lights don’t work, they've never turned on-it could just be me!), I couldn't be happier with my purchase. I’m going to schedule my first service maintenance hopefully within the next week or so, and I’m looking forward to it. Everything about the car is perfect!! Thank you to everyone at Westbury Jeep. Mike, Amy, and Bob, you guys are awesome!! I know I'll be back in the future!! More

Helpful 0

Report | Print

Great Car, Great Staff, Great Experience I recently leased a new 2018 Jeep Compass. I absolutely love my car. Alex was a wonderful through the entire sales process, ensuring that I was gettin I recently leased a new 2018 Jeep Compass. I absolutely love my car. Alex was a wonderful through the entire sales process, ensuring that I was getting exactly what I wanted. Amy's assistance through the financing process was equally appreciated. Buy here with confidence! More

Helpful 0

Report | Print

Great experience My sales rep krystal, very helpful. Highly recommend this dealership. They offered the best lease price of all dealers and as advertised in the weekly My sales rep krystal, very helpful. Highly recommend this dealership. They offered the best lease price of all dealers and as advertised in the weekly ad. No bait and switch. More

Helpful 0

Report | Print

Outstanding experience My husband and I had the best experience at Westbury Jeep. Martin was a genuine pleasure to deal with. He knew exactly what we wanted and was able to My husband and I had the best experience at Westbury Jeep. Martin was a genuine pleasure to deal with. He knew exactly what we wanted and was able to put us in a new Compass with ease. Amy was also sweet and a pleasure. This was by far the most positive dealership experience. We will definitely be repeat customers and recommend to everyone. Lynette & Nick More

Helpful 2

Report | Print