Amy Grigoryan

Very helpful and informative, great customer service, would definitely come back again to lease or buy. would definitely come back again to lease or buy. More

by emmarozzi2 Verified Customer Verified Customer

Print

My Experience with Atamian Honda’s Service Department. I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My b I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My biggest concern was the change in attitude from my service advisor. Initially, he was very nice, welcoming, and polite. However, after he called to recommend additional work on my brakes, rotors, and tie rod, his demeanor changed when I declined the suggested services. Although he continued to maintain a level of politeness, his approach felt pushy and seemed intended to make me feel guilty for turning down the recommendations. It was not presented in a joking or lighthearted manner, and it left me with a negative impression. As a customer, I understand that service advisors have a responsibility to recommend maintenance and repairs. However, customers should also feel comfortable declining recommended services without experiencing a noticeable change in attitude. A recommendation should remain a recommendation, and customers deserve to make informed decisions about their vehicles without feeling pressured. This is one of the reasons I dislike dealing with certain service advisors at Atamian Honda. In the past, I have encountered two advisors whom I respected because they were reasonable, honest, and understanding. Unfortunately, I don’t recall their names, and I’m not sure whether they still work there. I continue to visit Atamian Honda primarily because of its convenient location near my home. At this point, I mainly trust the dealership for routine maintenance, such as oil changes and fluid services. Unfortunately, this isn’t the first time I’ve had an issue with the service department. Approximately a year ago, during the winter, I brought my truck in for an oil change and tire rotation. Before handing over my keys, I wiped the salt and dust off my two front rims. When I got my truck back, I noticed that the tires had not been rotated, even though I had paid for the service. I brought the issue to the service advisor’s attention, and the dealership took care of it. I also saw the technician involved in the manager’s office afterward. Atamian Honda’s service department used to be great, especially when Jason was working there. I heard he moved on to a bigger and better opportunity, and I’m genuinely happy for him. As for the recommended repairs to my brakes, rotors, and tie rod, I ultimately scheduled an appointment with Nu Car Honda in Westford, Massachusetts. By comparing prices, I expect to save approximately $400 on the brakes, rotors, tie rod, and four-wheel alignment using OEM parts. For example, as of October 2026, Atamian Honda quoted me $860.26 for the rear brake pads and rotors, while Nu Car Honda quoted $713.00 for the same work. That is a difference of $147.26 for that service alone. My advice to fellow customers: You have every right to decline recommended services and shop around at other Honda dealerships. Comparing estimates can help you find better pricing without necessarily sacrificing OEM parts or dealership service. My message to Atamian Honda: Please continue to treat customers with patience, understanding, and respect, even when they decline a recommended inspection or repair. Instead of pressuring customers or making them feel guilty, consider offering to schedule the recommended work for another time. It would also be helpful to inform customers about any available service coupons or discounts, as other Honda dealerships do. Ultimately, good customer service isn’t just about being welcoming when a customer first arrives. It’s about maintaining that same professionalism and respect throughout the entire experience, even when a customer makes a decision that differs from your recommendation. I hope Atamian Honda takes this feedback constructively and uses it as an opportunity to improve the customer experience. More

by Ike Verified Customer Verified Customer

Print

I had an excellent experience at this dealership! From the moment I arrived, the staff was friendly, professional, and very helpful. From the moment I arrived, the staff was friendly, professional, and very helpful. More

by laury12725 Verified Customer Verified Customer

Print

Chris , Mohamed, and Vicky were totally awesome to both me and my Husband while making our decision to purchase my Honda Ridgeline. They were all professional ,courteous and patient with us. I had a w me and my Husband while making our decision to purchase my Honda Ridgeline. They were all professional ,courteous and patient with us. I had a wonderful experience at Atamian. Chris was great about explaining all of the features of the vehicle to us. And communicating with my husband through texts with a great sense of humor. Which made me very comfortable ! If I run into any problems down the road I would not hesitate to call him. All and a all great car purchasing experience. More

by celine_devlin Verified Customer Verified Customer

Print

Atamian Honda provided a stress free buying process with honesty built into there entire process. As a customer, we typically don’t have to go car shopping but after working with Carlos I could make it a da honesty built into there entire process. As a customer, we typically don’t have to go car shopping but after working with Carlos I could make it a daily routine. Carlos hands down was the reason I came back and bought the nicest Honda Odyssey for my next family car. Answering every question, making me feel that I was not just a deal but more like family. You can’t teach that type of thing, thats just how good people treat other people when they’re making a big decision for their family. I appreciate everything from start to finish. More

by Mr. Nice Guy Verified Customer Verified Customer

Print

Everyone I was in contact with was polite and very easy to deal with, you have a great team to deal with, you have a great team More

by remaxforbes Verified Customer Verified Customer

Print

Our first experience with Atamian Honda and it was a very positive buying experience! Kept us well informed throughout the process. positive buying experience! Kept us well informed throughout the process. More

by MOMalley Verified Customer Verified Customer

Print

Shoutout to the team at Atamian Honda, and a special thanks to Enyel for staying past closing to help us pull everything together. Enyel went above and beyond to make sure I left with the vehicle I had thanks to Enyel for staying past closing to help us pull everything together. Enyel went above and beyond to make sure I left with the vehicle I had my heart set on. Truly appreciate the hard work and extra time spent with us! More

by joselync1230 Verified Customer Verified Customer

Print

Steve was great and helped me get the exact car I was looking for! Highly recommend looking for! Highly recommend More

by jlayne616 Verified Customer Verified Customer

Print

Amy and Carlos were spectacular, they were knowledgeable and very polite and helpful. They make you feel like your part of the Atamain family. and very polite and helpful. They make you feel like your part of the Atamain family. More

by mattsmom7602 Verified Customer Verified Customer

Print