Driss Zaoui

My Experience with Atamian Honda’s Service Department. I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My b I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My biggest concern was the change in attitude from my service advisor. Initially, he was very nice, welcoming, and polite. However, after he called to recommend additional work on my brakes, rotors, and tie rod, his demeanor changed when I declined the suggested services. Although he continued to maintain a level of politeness, his approach felt pushy and seemed intended to make me feel guilty for turning down the recommendations. It was not presented in a joking or lighthearted manner, and it left me with a negative impression. As a customer, I understand that service advisors have a responsibility to recommend maintenance and repairs. However, customers should also feel comfortable declining recommended services without experiencing a noticeable change in attitude. A recommendation should remain a recommendation, and customers deserve to make informed decisions about their vehicles without feeling pressured. This is one of the reasons I dislike dealing with certain service advisors at Atamian Honda. In the past, I have encountered two advisors whom I respected because they were reasonable, honest, and understanding. Unfortunately, I don’t recall their names, and I’m not sure whether they still work there. I continue to visit Atamian Honda primarily because of its convenient location near my home. At this point, I mainly trust the dealership for routine maintenance, such as oil changes and fluid services. Unfortunately, this isn’t the first time I’ve had an issue with the service department. Approximately a year ago, during the winter, I brought my truck in for an oil change and tire rotation. Before handing over my keys, I wiped the salt and dust off my two front rims. When I got my truck back, I noticed that the tires had not been rotated, even though I had paid for the service. I brought the issue to the service advisor’s attention, and the dealership took care of it. I also saw the technician involved in the manager’s office afterward. Atamian Honda’s service department used to be great, especially when Jason was working there. I heard he moved on to a bigger and better opportunity, and I’m genuinely happy for him. As for the recommended repairs to my brakes, rotors, and tie rod, I ultimately scheduled an appointment with Nu Car Honda in Westford, Massachusetts. By comparing prices, I expect to save approximately $400 on the brakes, rotors, tie rod, and four-wheel alignment using OEM parts. For example, as of October 2026, Atamian Honda quoted me $860.26 for the rear brake pads and rotors, while Nu Car Honda quoted $713.00 for the same work. That is a difference of $147.26 for that service alone. My advice to fellow customers: You have every right to decline recommended services and shop around at other Honda dealerships. Comparing estimates can help you find better pricing without necessarily sacrificing OEM parts or dealership service. My message to Atamian Honda: Please continue to treat customers with patience, understanding, and respect, even when they decline a recommended inspection or repair. Instead of pressuring customers or making them feel guilty, consider offering to schedule the recommended work for another time. It would also be helpful to inform customers about any available service coupons or discounts, as other Honda dealerships do. Ultimately, good customer service isn’t just about being welcoming when a customer first arrives. It’s about maintaining that same professionalism and respect throughout the entire experience, even when a customer makes a decision that differs from your recommendation. I hope Atamian Honda takes this feedback constructively and uses it as an opportunity to improve the customer experience. More

by Ike Verified Customer Verified Customer

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best best best best best best best best best best best best best best sales. best best best sales. More

by larryxu0 Verified Customer Verified Customer

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Driss and Vickey were phenomenal. Went in and got my car same day! Everything went so smoothly. They made the experience amazing! 10/10 recommend Went in and got my car same day! Everything went so smoothly. They made the experience amazing! 10/10 recommend More

by cindythach978 Verified Customer Verified Customer

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He did a great job helping me with my Honda Accord purchase! Transaction went smoothly and fast, Thank you purchase! Transaction went smoothly and fast, Thank you More

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We had a pleasant experience with them when we went in to purchase a new Honda purchase a new Honda More

by laurabradford17 Verified Customer Verified Customer

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We just purchased our 6th Honda from Atamian. We have been a Honda family for approximately 30 years. In addition, all of our children have also been loyal to the Honda products. Driss was very We have been a Honda family for approximately 30 years. In addition, all of our children have also been loyal to the Honda products. Driss was very helpful accommodating and this purchase was very easy. More

by junedigi Verified Customer Verified Customer

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Easy to work with. Good experience. Friendly service. Not too much hassle, not a lot of pressure. Good experience. Friendly service. Not too much hassle, not a lot of pressure. More

by jackmove Verified Customer Verified Customer

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My recent experience at Atamian Honda of of Tewkesbury MA was nothing short of exceptional. From the moment I walked in, the atmosphere was welcoming, the staff attentive, and the entire process seamless. DR was nothing short of exceptional. From the moment I walked in, the atmosphere was welcoming, the staff attentive, and the entire process seamless. DRISS my sales agent, truly set the standard for professionalism. He took the time to understand my needs, walked me through every detail with patience, and ensured the process was smooth, transparent, and stress-free, His exceptional service played a significant role in our positive impression. We are thoroughly satisfied with our experiences at Atamian Honda. More

by OMAR BOUIBEGH Verified Customer Verified Customer

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Nice people, they work with your situation and take care of you and provide the best outcomes of you and provide the best outcomes More

by paintbully66 Verified Customer Verified Customer

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Second time buying a vehicle from this dealership when it comes to financing or leasing, they make it seem pretty effortless. They try to work with you and ensure you get the vehicle you want. comes to financing or leasing, they make it seem pretty effortless. They try to work with you and ensure you get the vehicle you want. More

by jeremysom93 Verified Customer Verified Customer

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