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Amy Hinkle
129 Reviews
129 Reviews
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129 Reviews of Amy Hinkle
December 27, 2025
BMW of West Chester is a good dealership with plenty of inventory and friendly staff . Our service manager - Amy Hinkle - has provided excellent support and communication throughout our services and also inventory and friendly staff . Our service manager - Amy Hinkle - has provided excellent support and communication throughout our services and also ensured we received the correct charges and credits for warrantied parts and labor . More
by MCZIRAKY
Verified CustomerOther Employees Tagged: Lauren Pierce/ Snyder, Kyle Murphy
December 26, 2025
Very helpful and easy to work with explained every thing clearly and She was enthusiastic clearly and She was enthusiastic More
by jimskimins
Other Employees Tagged: Frank Adinolfi
December 24, 2025
Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. More
by mmjoarder
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis , Ian Khan—5 stars
December 24, 2025
Amy is amazing. She is the reason I will return to West Chester BMW. I purchased the car from Devon and prefer WC hands down. I received a call from BMW Corporate She is the reason I will return to West Chester BMW. I purchased the car from Devon and prefer WC hands down. I received a call from BMW Corporate and was appalled by lack of concern they had with the issue I was having with the NEW X3 I purchased. Specially, Ron (at Corporate) was THE WORST and in my opinion, tarnished your brand's name. He was rude at first and then became non responsive. Also made several promises to have my car looked at or fixed. Unfortunately for BMW, I was forced to share my issues with several coworkers because the issue i was having was specific to the infotainment system and affected my ability to make and receive text messages. Ron was extremely dismissive of my issues and I am appalled he has a role in BMW Corporate. Fortunately, I was able to work with Amy and the team at WC who listened to my concerns and ultimately fixed the issue. I am still unimpressed with BMW customer service and would likely NOT recommend a friend to buy one, but if they wanted one, I would tell them to call Amy at WC. Sorry, but I expected better from BMW. More
by dawne7mitch
December 22, 2025
Check in time at 9 a. m. took a really long time. I brought my vehicle in for a faulty/broken latch replacement on the console storage compartment. Service wasn’t done un m. took a really long time. I brought my vehicle in for a faulty/broken latch replacement on the console storage compartment. Service wasn’t done until 3 in the afternoon. A five minute fix should not have taken all day. More
by lml72278
December 20, 2025
Amy was incredibly responsive, did a great job of providing updates along the way, and did not charge me or push expensive repairs of questionable value. Amy very wisely took a long term perspective providing updates along the way, and did not charge me or push expensive repairs of questionable value. Amy very wisely took a long term perspective to service a long time customer and not exploit the relationship for short term gain. Amy strengthened my loyalty to the dealership and I will trust and value her recommendations in the future. More
by STEVE_HOLMAN
December 14, 2025
Amy did an amazing job with communicating throughout the service process. Thank you for your professionalism. David assured me that my son’s first vehicle was ready for the road. Thank you BMW of West Chest service process. Thank you for your professionalism. David assured me that my son’s first vehicle was ready for the road. Thank you BMW of West Chester- first class. More
by Mark G.
