Amy Hinkle | Page 6

Amy was very enthusiastic and professional. Uber service while waiting is a nice touch and appreciated. Uber service while waiting is a nice touch and appreciated. More

by joegandolfo11 Verified Customer Verified Customer

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Very helpful and easy to work with explained every thing clearly and She was enthusiastic clearly and She was enthusiastic More

by jimskimins Verified Customer Verified Customer

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Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. More

by mmjoarder Verified Customer Verified Customer

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Amy is amazing. She is the reason I will return to West Chester BMW. I purchased the car from Devon and prefer WC hands down. I received a call from BMW Corporate She is the reason I will return to West Chester BMW. I purchased the car from Devon and prefer WC hands down. I received a call from BMW Corporate and was appalled by lack of concern they had with the issue I was having with the NEW X3 I purchased. Specially, Ron (at Corporate) was THE WORST and in my opinion, tarnished your brand's name. He was rude at first and then became non responsive. Also made several promises to have my car looked at or fixed. Unfortunately for BMW, I was forced to share my issues with several coworkers because the issue i was having was specific to the infotainment system and affected my ability to make and receive text messages. Ron was extremely dismissive of my issues and I am appalled he has a role in BMW Corporate. Fortunately, I was able to work with Amy and the team at WC who listened to my concerns and ultimately fixed the issue. I am still unimpressed with BMW customer service and would likely NOT recommend a friend to buy one, but if they wanted one, I would tell them to call Amy at WC. Sorry, but I expected better from BMW. More

by dawne7mitch Verified Customer Verified Customer

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Check in time at 9 a. m. took a really long time. I brought my vehicle in for a faulty/broken latch replacement on the console storage compartment. Service wasn’t done un m. took a really long time. I brought my vehicle in for a faulty/broken latch replacement on the console storage compartment. Service wasn’t done until 3 in the afternoon. A five minute fix should not have taken all day. More

by lml72278 Verified Customer Verified Customer

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Amy was incredibly responsive, did a great job of providing updates along the way, and did not charge me or push expensive repairs of questionable value. Amy very wisely took a long term perspective providing updates along the way, and did not charge me or push expensive repairs of questionable value. Amy very wisely took a long term perspective to service a long time customer and not exploit the relationship for short term gain. Amy strengthened my loyalty to the dealership and I will trust and value her recommendations in the future. More

by STEVE_HOLMAN Verified Customer Verified Customer

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Amazing dealership. Easy to work with. Easy to get appointments. They keep you updated all the time. Great communication Easy to work with. Easy to get appointments. They keep you updated all the time. Great communication More

by KAURA6 Verified Customer Verified Customer

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Amy did an amazing job with communicating throughout the service process. Thank you for your professionalism. David assured me that my son’s first vehicle was ready for the road. Thank you BMW of West Chest service process. Thank you for your professionalism. David assured me that my son’s first vehicle was ready for the road. Thank you BMW of West Chester- first class. More

by Mark G. Verified Customer Verified Customer

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I waited while my car was serviced. I was very pleased at how quickly the service was compleyef I was very pleased at how quickly the service was compleyef More

by SANDY46 Verified Customer Verified Customer

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I like the hospitality of service managers and agents. I always get the best service from this center. Keep it going. I always get the best service from this center. Keep it going. More

by Sandeep Mallareddy Verified Customer Verified Customer

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