Amy Killoran | Page 30

Having bought two RAV4s at Falmouth Toyota, we had been impressed with their service and follow-up, especially in cases where warranty issues were involved. They do quality work in a friendly atmosphere, impressed with their service and follow-up, especially in cases where warranty issues were involved. They do quality work in a friendly atmosphere, and we feel like we are in honest, good hands whenever we go there. When we needed to shop for a larger car, we had no real thoughts of going anywhere else. So far, we are glad that we made the decision! More

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I began searching for a used late model 4Runner in January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, prof January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, professional and informed when answering my questions about the vehicle. I especially appreciated the professional manner in which he communicated with me - answering questions promptly and not being peppered with a barrage of sales-oriented emails or phone calls upon first contact. My experience at Falmouth Toyota was refreshing in contrast to my experience with a dealer in Enfield, Connecticut from whom I received upwards of 8 self-praising emails in a week after a single contact/inquiry, one in which a salesperson went on about himself, his interests, his hobbies, how successful he was, his family - how his daughters are "expensive", implying that he needs a sale. I found this tactic very offensive and immediately ruled them out even though they had a vehicle I was interested in. After consideration of several factors, I decided to purchase a new 4Runner and began inquiring with several dealers in my area. Here in Maine, I ran into several dealers who didn't have the vehicle I wanted and gave me a time-frame of up to 4 weeks necessary to get it. I called another dealer in Topsham, ME seeking a price on the 2010 4Runner Limited I wanted so that I could get back to my finance representative that day. I called them on a Monday and didn't hear back from them until the following Friday. I was shocked, you'd think someone would be more motivated to sell a new car, especially in today's economy. So, I ended up back at Falmouth Toyota because of the dead-ends I was hitting in my area. Tom, again, was professional in communication and not a single time did he make me feel pressured about a purchase. He was able to locate the exact vehicle color & options that I wanted in a matter of hours, not days!! The price that we negotiated on the vehicle was very fair and for someone who has hated every past experience in purchasing a new car, I must admit, to my surprise, not only was this was my best experience ever, but Tom and his staff actually made it an enjoyable experience. Only after the final price was agreed upon, we realized we would have to take possession of the car outside Massachusetts to avoid a forfeiture of a portion of the sales tax due to a lower rate in Maine. Falmouth Toyota agreed to deliver the car across the Mass. border for no additional charge. Thanks! That was awesome! Falmouth Toyota has exceeded all of my expectations of new car dealers and have me convinced that the purchase of a new car actually can be a positive and rewarding experience. Special thanks to Tom Murphy, Amy Killoran and John O'Keefe for all of your assistance in making this a smooth and enjoyable process! More

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