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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 4

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
142 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.9

142 Reviews

Write a Review

142 Reviews of Amy Pickens

August 15, 2023

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Employee Rating

Amy Pickens in the service department has helped me on numerous occasions and is always friendly and knowledgeable. I always request her support when I bring our Hondas in for service. More

by Sjordan070163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Germain Honda of Dublin responded

Thank you for your thoughtful review of Amy! Your satisfaction is our top priority, so we're delighted she continues to provide you with exceptional service at each visit. Don't hesitate to reach out when we may assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

August 13, 2023

Dealership Rating
Employee Rating

Excellent , they were very professional and efficient in the repair of my car . I had a recall issue plus a transmission sensor that Honda covered the cost for so I was so relieved! More

by cindymcmannis
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Germain Honda of Dublin responded

Hi, Cindy! Thanks so much for your stellar review. We're glad your vehicle's needs were addressed thoroughly and efficiently by our team. Thank you for choosing Germain Honda for your automotive needs. We wish you safe travels until your next visit! Regards, Rich Newsome - General Manager

August 10, 2023

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Employee Rating

Jenn was great. Service was great. Technician was the best I’ve ever seen. Love this place More

by Jeffmaysefaith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Deborah Mayse, Ryan Kennedy , Tyler Chaney

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Aug 11, 2023

Germain Honda of Dublin responded

Thanks for the love, Jeff! We're honored by your loyalty, and we're so happy Jenn's diligence ensured an exceptional visit for your Honda. We look forward to making your next appointment just as reliable! Regards, Rich Newsome - General Manager

August 08, 2023

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Employee Rating

Big thanks to the team at Germain Honda, including Cole Smith, my service representative. Very good at communicating and letting me know how the car repair was progressing. Cole smith also let me know some More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Hess , Ryley Enfinger, Mary Jeffrey, Caitlin Weber

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Aug 09, 2023

Germain Honda of Dublin responded

Hi, Luke! Thanks for stopping by to share some great feedback about your service visit. We're so happy Cole kept you in the loop and made your visit quick and painless. Thanks for always choosing Germain Honda for your automotive needs! Regards, Rich Newsome - General Manager

August 04, 2023

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Employee Rating

Amy Pickens is a great service advisor. We ask for her every time we have service. She is always very helpful More

by rdianebrewer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 07, 2023

Germain Honda of Dublin responded

Thanks for sharing your 5-star review of Amy! We're delighted she continues to provide you with exceptional service each time you come for a visit with us. Safe travels until we may assist you again! Regards, Rich Newsome - General Manager

August 04, 2023

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Employee Rating

As always, Amy Pickens did a stellar job of helping me! Stayed in touch and kept me up to date on what was happening! More

by dagphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2023

Germain Honda of Dublin responded

We're so glad to hear that! Thank you for taking the time to share positive feedback on your trusted service advisor, Amy. We look forward to ensuring the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

Aug 04, 2023

dagphd responded

Thank-you!

August 03, 2023

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Employee Rating

Amy Pickens took great care of me again. She’s so friendly and knowledgeable makes for an easy visit. More

by Jjswartz317
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Aug 04, 2023

Germain Honda of Dublin responded

Thank you for your kind review of Amy! We're glad she provided you with a super accommodating and insightful service visit. We look forward to making your next appointment just as superb! Regards, Rich Newsome - General Manager

August 01, 2023

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Employee Rating

I have had very good experience with Amy Pickens. She has helped me out with choosing the right service package as well help me to have discount on request. I have found her very knowledgeable and he More

by Honda
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 02, 2023

Germain Honda of Dublin responded

We're delighted to hear that! Thanks so much for sharing your thoughts on Amy, your trusted service advisor. She does an amazing job, and we're glad you agree. We wish you pleasant travels until we may be of service to you again! Regards, Rich Newsome - General Manager

August 01, 2023

Dealership Rating
Employee Rating

Repair and costs explained Repair completed before estimated time Post maintenance report was informative Courteous staff More

by hare.dan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Germain Honda of Dublin responded

Fantastic! We love hearing good news from our guests. We're happy our team treated you to a convenient service visit. We hope you'll come see us again some day! Regards, Rich Newsome - General Manager

August 01, 2023

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Employee Rating

Prompt service when I requested it. Seemed like they did a thorough job. Amy Pickens always gives good service. More

by debo91460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Germain Honda of Dublin responded

Thanks so much for your positive feedback on Amy! We're glad she handled your visit with exceptional care and diligence. We look forward to emulating this great experience at your next appointment! Regards, Rich Newsome - General Manager

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