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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 6

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
139 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 5 mos

Industry Experience

15 yrs, 7 mos

Languages Spoken

Armenian Armenian

English English

4.9

139 Reviews

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139 Reviews of Amy Pickens

June 02, 2023

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Employee Rating

This is my 4th Lease from Germain Honda and my first experience with Chris Glover. He really took the time to answer all my questions. There was a delay in inventory at the time and Chris kept me in the More

by lsopp44
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Glover , Joel Wafer

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Jun 02, 2023

Germain Honda of Dublin responded

We want to express our heartfelt appreciation for your review of Chris's outstanding service at Germain Honda. Congratulations on your new vehicle! We're grateful for your recommendation to include tire coverage in the financing, as it proved invaluable during your recent trip from Canada. Thank you for choosing Germain Honda, and we look forward to serving you with exceptional care moving forward. Regards, Rich Newsome - General Manager

May 23, 2023

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Again my experience at Germain Honda in NW Columbus was excellent. as in the past Amy has taken care of us and she is why we come back. Thank you, Mark. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2023

Germain Honda of Dublin responded

Hey, Mark! We're so happy to hear that. Thank you for letting us know Amy continues to be a dependable resource for your automotive needs. Please don't hesitate to get in touch if ever there is a concern or question Amy and the Germain Honda team may assist you with. It's always our pleasure! Regards, Rich Newsome - General Manager

May 18, 2023

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Employee Rating

Always quick, precise and upfront with what needs to be done. Love coming here for any needs with my pilot. More

by conrad.cosey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2023

Germain Honda of Dublin responded

Hey, Conrad! Thank you for sharing your 5-star review of our service department. We're happy to be of service to you and your Pilot to ensure safe and pleasant driving throughout your travels. We look forward to ensuring the same reliable service at your next appointment! Regards, Rich Newsome - General Manager

May 13, 2023

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Very pleased with our service! We were treated very well and the staff was very knowledgeable! More

by Kblank421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2023

Germain Honda of Dublin responded

Thanks so much for stopping by to share a 5-star review of our service team! It's our pleasure to provide welcoming, attentive, and convenient assistance for your automotive needs, and we're glad you chose to come see us this time. Looking forward to making your next appointment just as great! Regards, Rich Newsome - General Manager

May 10, 2023

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I was very satisfied with my experience at Germain Honda of Dublin. Amy Pickens was very friendly and helpful and made sure that everything was taken care of! Thank you very much! More

by altenbach.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2023

Germain Honda of Dublin responded

Fantastic! We're so happy Amy made sure your Honda's service visit was handled with great care and communication. We look forward to ensuring the same circumstances at your next appointment. Safe travels until then! Regards, Rich Newsome - General Manager

May 09, 2023

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My car was serviced in less thank 1. 5 hours. The entire crew was very professional and speedy. More

by Lee Zac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2023

Germain Honda of Dublin responded

Thanks a lot, Lee! We're happy our service team handled your vehicle's visit with a sense of urgency, and returned you safely to the road after a short wait. We wish you the safest of travels until we meet again! Regards, Rich Newsome - General Manager

May 06, 2023

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Employee Rating

From start to finish the people and service is first rate! Since I started my car service I have gotten to know Amy Pickens and can tell you Amy is an outstanding individual. She is always straight for More

by Steve Farkasovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2023

Germain Honda of Dublin responded

Wonderful! Thank you so much for the positive feedback, Steve. Amy is an awesome part of our service team and we're delighted to know she always provides you with reliable service. Please don't hesitate to reach out to us when Amy and the Germain Honda team may assist you with anything! Regards, Rich Newsome - General Manager

May 04, 2023

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Amy pickens was very helpful and accommodating with my experience at germain. Ive had her before with previous services and she is great More

by jbmoney73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2023

Germain Honda of Dublin responded

Thank you for taking a moment to let us know how pleased you were with Amy's assistance. We're glad she continues to be a dependable resource when you visit us for service. We appreciate your continued business and hope to make your next appointment just as great! Regards, Rich Newsome - General Manager

April 28, 2023

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Everyone is exceptionally friendly especially the lady in the waiting room who takes care of the refreshment area. More

by debneff31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2023

Germain Honda of Dublin responded

Wonderful! Thank you for sharing your positive feedback with us. We're glad everyone who interacted with you helped make this a pleasant visit. We look forward to ensuring another exceptional experience at your Honda's next appointment. See you then! Regards, Rich Newsome - General Manager

April 27, 2023

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Employee Rating

Amy Pickens in service is excellent and Winslow Johnson in Sales is excellent !! They are very good for this dealership. More

by rbassler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2023

Germain Honda of Dublin responded

Thanks for taking a moment to shine the spotlight on Amy and Winslow! We're delighted our team provides you with service that more than meets your needs, and we look forward to more opportunities to do so. Thank you for always choosing Germain Honda! Regards, Rich Newsome - General Manager

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