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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 6

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
144 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

Armenian Armenian

English English

4.9

144 Reviews

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144 Reviews of Amy Pickens

June 23, 2023

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Employee Rating

On time for my appointment. Detailed analyses of work performed and a reminder of next items to consider. More

by cwentz62
Service Price Transparency
Recommend Dealer
Yes
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Jun 27, 2023

Germain Honda of Dublin responded

Thanks for the positive feedback on our service team! We're glad your vehicle's services were handled promptly, and thoroughly communicated to you after completion. We hope you'll continue to choose Germain Honda for all your automotive needs. See you next time! Regards, Rich Newsome - General Manager

June 22, 2023

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Employee Rating

Welcoming and friendly with comfortable amenities, whether waiting for your car or dropping off (shuttle service is available). More

by redensheksmu
Service Price Transparency
Recommend Dealer
Yes
Print
Jun 22, 2023

Germain Honda of Dublin responded

Thanks for the 5-star review of your visit to our service department! We're glad our team handled your visit with a welcoming atmosphere and an aim to accommodate. We hope you'll continue to choose Germain Honda for all of your automotive needs! Regards, Rich Newsome - General Manager

June 20, 2023

Dealership Rating
Employee Rating

The service I have received over the years at Germain Honda is awesome. For the last few years, I was taken care of by Amy Pickens. She is the best! Always feel that she's watching out for me (and my More

by terrygeary9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 22, 2023

Germain Honda of Dublin responded

Thanks for stopping by to give credit to Amy for providing you with an exceptional service visit, Terry! Amy is an asset to our service department, and we appreciate your thoughtful review. We hope you'll continue to choose Germain Honda for your automotive needs! Regards, Rich Newsome - General Manager

June 17, 2023

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Employee Rating

Always enjoy working with Amy. Great asset to your operation. We have 3 Hondas in the family More

by stevengrubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 19, 2023

Germain Honda of Dublin responded

Steven, thanks for taking a moment to share positive feedback on Amy! Your loyalty is an honor, and we're so pleased Amy continues to make your service visits valuable. We look forward to working with you and your family for many more years! Regards, Rich Newsome - General Manager

June 08, 2023

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Employee Rating

Fast, honest,trustworthy fabulous public relations from service and sales. Top notch dealership.. experience has been great! More

by bryanrarick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Winslow Johnson, Dontay Hunter,Sr , Tyler Chaney, Matt Koch, Joseph Lackey, Ian MacGregor, Rich Newsome

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Jun 08, 2023

Germain Honda of Dublin responded

Thank you for taking a moment to let us know how pleased you've been with all of your interactions with our team! We truly appreciate your loyalty, and we're happy we've had so many opportunities to be of service to you. Thank you for always choosing Germain Honda! Regards, Rich Newsome - General Manager

June 02, 2023

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Employee Rating

This is my 4th Lease from Germain Honda and my first experience with Chris Glover. He really took the time to answer all my questions. There was a delay in inventory at the time and Chris kept me in the More

by lsopp44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Glover , Joel Wafer

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Jun 02, 2023

Germain Honda of Dublin responded

We want to express our heartfelt appreciation for your review of Chris's outstanding service at Germain Honda. Congratulations on your new vehicle! We're grateful for your recommendation to include tire coverage in the financing, as it proved invaluable during your recent trip from Canada. Thank you for choosing Germain Honda, and we look forward to serving you with exceptional care moving forward. Regards, Rich Newsome - General Manager

May 23, 2023

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Employee Rating

Again my experience at Germain Honda in NW Columbus was excellent. as in the past Amy has taken care of us and she is why we come back. Thank you, Mark. More

by mark
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Print
May 24, 2023

Germain Honda of Dublin responded

Hey, Mark! We're so happy to hear that. Thank you for letting us know Amy continues to be a dependable resource for your automotive needs. Please don't hesitate to get in touch if ever there is a concern or question Amy and the Germain Honda team may assist you with. It's always our pleasure! Regards, Rich Newsome - General Manager

May 18, 2023

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Employee Rating

Always quick, precise and upfront with what needs to be done. Love coming here for any needs with my pilot. More

by conrad.cosey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 22, 2023

Germain Honda of Dublin responded

Hey, Conrad! Thank you for sharing your 5-star review of our service department. We're happy to be of service to you and your Pilot to ensure safe and pleasant driving throughout your travels. We look forward to ensuring the same reliable service at your next appointment! Regards, Rich Newsome - General Manager

May 13, 2023

Dealership Rating
Employee Rating

Very pleased with our service! We were treated very well and the staff was very knowledgeable! More

by Kblank421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 15, 2023

Germain Honda of Dublin responded

Thanks so much for stopping by to share a 5-star review of our service team! It's our pleasure to provide welcoming, attentive, and convenient assistance for your automotive needs, and we're glad you chose to come see us this time. Looking forward to making your next appointment just as great! Regards, Rich Newsome - General Manager

May 10, 2023

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Employee Rating

I was very satisfied with my experience at Germain Honda of Dublin. Amy Pickens was very friendly and helpful and made sure that everything was taken care of! Thank you very much! More

by altenbach.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 10, 2023

Germain Honda of Dublin responded

Fantastic! We're so happy Amy made sure your Honda's service visit was handled with great care and communication. We look forward to ensuring the same circumstances at your next appointment. Safe travels until then! Regards, Rich Newsome - General Manager

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