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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 7

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
144 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

Armenian Armenian

English English

4.9

144 Reviews

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144 Reviews of Amy Pickens

May 09, 2023

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Employee Rating

My car was serviced in less thank 1. 5 hours. The entire crew was very professional and speedy. More

by Lee Zac
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2023

Germain Honda of Dublin responded

Thanks a lot, Lee! We're happy our service team handled your vehicle's visit with a sense of urgency, and returned you safely to the road after a short wait. We wish you the safest of travels until we meet again! Regards, Rich Newsome - General Manager

May 06, 2023

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From start to finish the people and service is first rate! Since I started my car service I have gotten to know Amy Pickens and can tell you Amy is an outstanding individual. She is always straight for More

by Steve Farkasovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2023

Germain Honda of Dublin responded

Wonderful! Thank you so much for the positive feedback, Steve. Amy is an awesome part of our service team and we're delighted to know she always provides you with reliable service. Please don't hesitate to reach out to us when Amy and the Germain Honda team may assist you with anything! Regards, Rich Newsome - General Manager

May 04, 2023

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Amy pickens was very helpful and accommodating with my experience at germain. Ive had her before with previous services and she is great More

by jbmoney73
Service Price Transparency
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Recommend Dealer
Yes
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May 04, 2023

Germain Honda of Dublin responded

Thank you for taking a moment to let us know how pleased you were with Amy's assistance. We're glad she continues to be a dependable resource when you visit us for service. We appreciate your continued business and hope to make your next appointment just as great! Regards, Rich Newsome - General Manager

April 28, 2023

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Everyone is exceptionally friendly especially the lady in the waiting room who takes care of the refreshment area. More

by debneff31
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Recommend Dealer
Yes
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May 01, 2023

Germain Honda of Dublin responded

Wonderful! Thank you for sharing your positive feedback with us. We're glad everyone who interacted with you helped make this a pleasant visit. We look forward to ensuring another exceptional experience at your Honda's next appointment. See you then! Regards, Rich Newsome - General Manager

April 27, 2023

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Amy Pickens in service is excellent and Winslow Johnson in Sales is excellent !! They are very good for this dealership. More

by rbassler
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Apr 28, 2023

Germain Honda of Dublin responded

Thanks for taking a moment to shine the spotlight on Amy and Winslow! We're delighted our team provides you with service that more than meets your needs, and we look forward to more opportunities to do so. Thank you for always choosing Germain Honda! Regards, Rich Newsome - General Manager

April 19, 2023

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I had a great experience at Germain Honda. Amy Pickens was wonderful to work with. Thank You More

by Phkh1961
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jerry Atkinson

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Apr 20, 2023

Germain Honda of Dublin responded

Thank you so much! We truly appreciate your business and your positive feedback on Amy. She's an exemplary advocate for her clients and we're happy you enjoyed working with her. We look forward to providing you with the same wonderful service at your next appointment. See you then! Regards, Rich Newsome - General Manager

April 19, 2023

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I took my car in on a Monday morning, and even though they were swamped, Amy Pickens treated me as though I was the most important customer there. She is great! Very friendly and caring, taking time to l More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian, who fixed my car.

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Apr 20, 2023

Germain Honda of Dublin responded

Hi, Caryl! Thank you for letting us know Amy and Adrian worked together to resolve your vehicle's issues to return you safely to the road after a thorough service visit. We wish you the safest of travels until we see you again! Regards, Rich Newsome - General Manager

May 13, 2023

CG responded

You have a friendly, caring team of people there, Rich. My experience was with them was wonderful!

April 19, 2023

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Quick Service with out any problems. Highly Recommended . SERVICE EXCELLENT AMY PICKENS was there to be sure no problems . More

by tunein4me
Service Price Transparency
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Recommend Dealer
Yes
Print
Apr 20, 2023

Germain Honda of Dublin responded

Thanks for the awesome feedback on your trusted service advisor, Amy! We're so happy she handled your vehicle's needs with great care and urgency to make sure your visit was done in a timely manner. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

April 05, 2023

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Amy Pickens did a great job keeping me informed about the car and what needed to be done to the car! More

by Hrhmarilyng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 06, 2023

Germain Honda of Dublin responded

Your Royal Highness, thank you for sharing such kind words about your trusted service advisor, Amy! We're delighted she made your service experience informative and pleasant. We graciously look forward to your next appointment and wish you the safest of travels until then. Regards, Rich Newsome - General Manager

April 01, 2023

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Awesome service with great advisors, would definitely be taking my cars there again. So happy with them! More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Ryan Kennedy , Tyler Chaney, Melissa Lucas, Glen Storey

Print
Apr 03, 2023

Germain Honda of Dublin responded

Thank you for the positive feedback, Aaron! We would love to have you back. We're glad our service team made sure your Chevy was well taken care of. See you at your next appointment! Regards, Rich Newsome - General Manager

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