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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 7

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
139 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 5 mos

Industry Experience

15 yrs, 7 mos

Languages Spoken

Armenian Armenian

English English

4.9

139 Reviews

Write a Review

139 Reviews of Amy Pickens

April 19, 2023

Dealership Rating
Employee Rating

I had a great experience at Germain Honda. Amy Pickens was wonderful to work with. Thank You More

by Phkh1961
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jerry Atkinson

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Apr 20, 2023

Germain Honda of Dublin responded

Thank you so much! We truly appreciate your business and your positive feedback on Amy. She's an exemplary advocate for her clients and we're happy you enjoyed working with her. We look forward to providing you with the same wonderful service at your next appointment. See you then! Regards, Rich Newsome - General Manager

April 19, 2023

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Employee Rating

I took my car in on a Monday morning, and even though they were swamped, Amy Pickens treated me as though I was the most important customer there. She is great! Very friendly and caring, taking time to l More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian, who fixed my car.

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Apr 20, 2023

Germain Honda of Dublin responded

Hi, Caryl! Thank you for letting us know Amy and Adrian worked together to resolve your vehicle's issues to return you safely to the road after a thorough service visit. We wish you the safest of travels until we see you again! Regards, Rich Newsome - General Manager

May 13, 2023

CG responded

You have a friendly, caring team of people there, Rich. My experience was with them was wonderful!

April 19, 2023

Dealership Rating
Employee Rating

Quick Service with out any problems. Highly Recommended . SERVICE EXCELLENT AMY PICKENS was there to be sure no problems . More

by tunein4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2023

Germain Honda of Dublin responded

Thanks for the awesome feedback on your trusted service advisor, Amy! We're so happy she handled your vehicle's needs with great care and urgency to make sure your visit was done in a timely manner. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

April 05, 2023

Dealership Rating
Employee Rating

Amy Pickens did a great job keeping me informed about the car and what needed to be done to the car! More

by Hrhmarilyng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2023

Germain Honda of Dublin responded

Your Royal Highness, thank you for sharing such kind words about your trusted service advisor, Amy! We're delighted she made your service experience informative and pleasant. We graciously look forward to your next appointment and wish you the safest of travels until then. Regards, Rich Newsome - General Manager

April 01, 2023

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Employee Rating

Awesome service with great advisors, would definitely be taking my cars there again. So happy with them! More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Ryan Kennedy , Tyler Chaney, Melissa Lucas, Glen Storey

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Apr 03, 2023

Germain Honda of Dublin responded

Thank you for the positive feedback, Aaron! We would love to have you back. We're glad our service team made sure your Chevy was well taken care of. See you at your next appointment! Regards, Rich Newsome - General Manager

February 25, 2023

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Employee Rating

This dealership has friendly service, knowledgeable staff, clean seating areas and I’m always welcomed with kindness. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2023

Germain Honda of Dublin responded

Hi, Kate! Thanks so much for reviewing our service department. We sincerely appreciate your business and your positive feedback let's us know to keep up the great work. We hope you won't hesitate to give us a call the next time your Honda needs anything. We're here for you! Regards, Rich Newsome - General Manager

February 22, 2023

Dealership Rating
Employee Rating

It is a great dealer with awesome stuff like Amy Pickens she is very kind More

by David.honda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2023

Germain Honda of Dublin responded

Hi, David! Thanks so much for recognizing Amy's greatness with the honor of your thoughtful review. We're so happy you have enjoyed working with her as your service advisor and we hope to continue providing you Honda's service for years to come. Thanks for choosing Germain Honda! Regards, Rich Newsome - General Manager

February 15, 2023

Dealership Rating
Employee Rating

Have had a few issues after purchasing a vehicle but the service department and dealership has taken care of it. Amy in service has been more than helpful as well a Joel in financing More

by Cameron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcello Frustaci, Joel Wafer

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Feb 16, 2023

Germain Honda of Dublin responded

Hi, Cameron! Thanks so much for your thoughtful feedback on Amy and Joel. We're glad our team at Germain Honda has been accommodating to make sure you're happy with your purchase. Don't hesitate to call if we should be of further assistance to you in any way. We appreciate your business and look forward to being helpful to you! Regards, Rich Newsome - General Manager

February 12, 2023

Dealership Rating
Employee Rating

Amy Pickens did a great job Service was good and done quickly Great job Thanks More

by jwhbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2023

Germain Honda of Dublin responded

Thanks so much! We're delighted to know Amy handled your service visit with efficiency to get your vehicle safely back on the road in a timely manner. Please don't hesitate to call us up when Amy and the Germain Honda team may assist you again. It would be our pleasure! Regards, Rich Newsome - General Manager

June 18, 2021

Dealership Rating
Employee Rating

Amy Pickens did a great job getting my car serviced on a busy Friday morning. My headlamp was replaced and part for backup camera was ordered. More

by Sburnham3000
Recommend Dealer
Yes
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Jun 22, 2021

Germain Honda of Dublin responded

Thank you for leaving Amy this 5-star review! We are pleased that she could be of remarkable assistance to you throughout your visit. It is a pleasure to hear of your satisfaction, and we look forward to the chance to serve you again! Regards, Rich Newsome - General Manager

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