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Amy Pickens

Overview Reviews (144) Inventory (451)

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Amy Pickens

Amy Pickens | Page 8

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

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4.9

144 Reviews

Overview Reviews (144) Inventory (451)

Dealership Experience

7 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

Armenian

English

4.9

144 Reviews

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144 Reviews of Amy Pickens

February 25, 2023

Dealership Rating

Employee Rating

This dealership has friendly service, knowledgeable staff, clean seating areas and I’m always welcomed with kindness. staff, clean seating areas and I’m always welcomed with kindness. More

by Kate

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 27, 2023 -

Germain Honda of Dublin responded

Hi, Kate! Thanks so much for reviewing our service department. We sincerely appreciate your business and your positive feedback let's us know to keep up the great work. We hope you won't hesitate to give us a call the next time your Honda needs anything. We're here for you! Regards, Rich Newsome - General Manager

February 22, 2023

Dealership Rating

Employee Rating

It is a great dealer with awesome stuff like Amy Pickens she is very kind she is very kind More

by David.honda7

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 24, 2023 -

Germain Honda of Dublin responded

Hi, David! Thanks so much for recognizing Amy's greatness with the honor of your thoughtful review. We're so happy you have enjoyed working with her as your service advisor and we hope to continue providing you Honda's service for years to come. Thanks for choosing Germain Honda! Regards, Rich Newsome - General Manager

February 15, 2023

Dealership Rating

Employee Rating

Have had a few issues after purchasing a vehicle but the service department and dealership has taken care of it. Amy in service has been more than helpful as well a Joel in financing service department and dealership has taken care of it. Amy in service has been more than helpful as well a Joel in financing More

by Cameron

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcello Frustaci, Joel Wafer

Feb 16, 2023 -

Germain Honda of Dublin responded

Hi, Cameron! Thanks so much for your thoughtful feedback on Amy and Joel. We're glad our team at Germain Honda has been accommodating to make sure you're happy with your purchase. Don't hesitate to call if we should be of further assistance to you in any way. We appreciate your business and look forward to being helpful to you! Regards, Rich Newsome - General Manager

February 12, 2023

Dealership Rating

Employee Rating

Amy Pickens did a great job Service was good and done quickly Great job Thanks quickly Great job Thanks More

by jwhbw

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 13, 2023 -

Germain Honda of Dublin responded

Thanks so much! We're delighted to know Amy handled your service visit with efficiency to get your vehicle safely back on the road in a timely manner. Please don't hesitate to call us up when Amy and the Germain Honda team may assist you again. It would be our pleasure! Regards, Rich Newsome - General Manager

June 18, 2021

Dealership Rating

Employee Rating

Amy Pickens did a great job getting my car serviced on a busy Friday morning. My headlamp was replaced and part for backup camera was ordered. busy Friday morning. My headlamp was replaced and part for backup camera was ordered. More

by Sburnham3000

Recommend Dealer

Yes

Jun 22, 2021 -

Germain Honda of Dublin responded

Thank you for leaving Amy this 5-star review! We are pleased that she could be of remarkable assistance to you throughout your visit. It is a pleasure to hear of your satisfaction, and we look forward to the chance to serve you again! Regards, Rich Newsome - General Manager

April 02, 2021

Dealership Rating

Employee Rating

I had the pleasure of working with Amy Pickens for my recent visit to the Service Dept. Amy was very knowledgeable, and helped guide me through my service options. Amy is very personable and I look forwa recent visit to the Service Dept. Amy was very knowledgeable, and helped guide me through my service options. Amy is very personable and I look forward to working with her on my next visit. More

by pboury

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 06, 2021 -

Germain Honda of Dublin responded

Thanks pboury! We're happy to hear that Amy's knowledge and expertise helped ensure that you had a great service visit, and that you were well informed of all of your options. We appreciate your business and look forward to seeing you at your next service appointment. Regards, Rich Newsome - General Manager

March 16, 2021

Dealership Rating

Employee Rating

Great service!...Nice folks! ..,very professional..I will recommend this location to my friends and family for service, to buy or lease a car or truck. recommend this location to my friends and family for service, to buy or lease a car or truck. More

by Vickywms7

Recommend Dealer

Yes

Mar 18, 2021 -

Germain Honda of Dublin responded

Thanks Vicky! We're happy to hear that you have had great experiences with us, and we appreciate your recommendation! We look forward to working with you again in the future. Regards, Rich Newsome - General Manager

March 15, 2021

Dealership Rating

Employee Rating

Amy Pickens is a very friendly and very knowledgeable Service Advisor. Give me good prices to repair my CRV’s problems. Excellent Services. I will go back Germain Honda to find her for my car’s future ma Service Advisor. Give me good prices to repair my CRV’s problems. Excellent Services. I will go back Germain Honda to find her for my car’s future maintenance. More

by YOCHI YEH

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 15, 2021 -

Germain Honda of Dublin responded

Thank you Yochi! We're so glad that Amy has made your service experiences so pleasant, and that you have been happy with the work she has assisted you with on your CR-V. We appreciate your business and look forward to seeing you at your next service visit. Regards, Rich Newsome - General Manager

March 12, 2021

Dealership Rating

Employee Rating

I brought my car in for a service check up and Amy was so helpful and a very nice person. I highly recommend taking your vehicle into this specific service garage because they offer the best service and hone helpful and a very nice person. I highly recommend taking your vehicle into this specific service garage because they offer the best service and honest employees! More

by freshwater.30

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 15, 2021 -

Germain Honda of Dublin responded

Thanks for the great feedback! We're glad that Amy made sure that had such an excellent experience, and that she made you feel confident and well accommodated throughout the service process. We appreciate your recommendation and hope to work with you again in the future. Regards, Rich Newsome - General Manager

March 09, 2021

Dealership Rating

Employee Rating

I have been bringing my car to Germain Honda for a few years now. Always appreciate the honesty and quality of service from Amy Pickens. years now. Always appreciate the honesty and quality of service from Amy Pickens. More

by tepd

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 11, 2021 -

Germain Honda of Dublin responded

It's great to hear from you! We're glad you continue to have excellent experiences with us, and that Amy continues to take great care of you and your vehicle. We appreciate your business and look forward to seeing you at your next service visit. Regards, Rich Newsome - General Manager

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