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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 8

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
142 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.9

142 Reviews

Write a Review

142 Reviews of Amy Pickens

February 15, 2023

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Employee Rating

Have had a few issues after purchasing a vehicle but the service department and dealership has taken care of it. Amy in service has been more than helpful as well a Joel in financing More

by Cameron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcello Frustaci, Joel Wafer

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Feb 16, 2023

Germain Honda of Dublin responded

Hi, Cameron! Thanks so much for your thoughtful feedback on Amy and Joel. We're glad our team at Germain Honda has been accommodating to make sure you're happy with your purchase. Don't hesitate to call if we should be of further assistance to you in any way. We appreciate your business and look forward to being helpful to you! Regards, Rich Newsome - General Manager

February 12, 2023

Dealership Rating
Employee Rating

Amy Pickens did a great job Service was good and done quickly Great job Thanks More

by jwhbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2023

Germain Honda of Dublin responded

Thanks so much! We're delighted to know Amy handled your service visit with efficiency to get your vehicle safely back on the road in a timely manner. Please don't hesitate to call us up when Amy and the Germain Honda team may assist you again. It would be our pleasure! Regards, Rich Newsome - General Manager

June 18, 2021

Dealership Rating
Employee Rating

Amy Pickens did a great job getting my car serviced on a busy Friday morning. My headlamp was replaced and part for backup camera was ordered. More

by Sburnham3000
Recommend Dealer
Yes
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Jun 22, 2021

Germain Honda of Dublin responded

Thank you for leaving Amy this 5-star review! We are pleased that she could be of remarkable assistance to you throughout your visit. It is a pleasure to hear of your satisfaction, and we look forward to the chance to serve you again! Regards, Rich Newsome - General Manager

April 02, 2021

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Employee Rating

I had the pleasure of working with Amy Pickens for my recent visit to the Service Dept. Amy was very knowledgeable, and helped guide me through my service options. Amy is very personable and I look forwa More

by pboury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 06, 2021

Germain Honda of Dublin responded

Thanks pboury! We're happy to hear that Amy's knowledge and expertise helped ensure that you had a great service visit, and that you were well informed of all of your options. We appreciate your business and look forward to seeing you at your next service appointment. Regards, Rich Newsome - General Manager

March 16, 2021

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Employee Rating

Great service!...Nice folks! ..,very professional..I will recommend this location to my friends and family for service, to buy or lease a car or truck. More

by Vickywms7
Recommend Dealer
Yes
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Mar 18, 2021

Germain Honda of Dublin responded

Thanks Vicky! We're happy to hear that you have had great experiences with us, and we appreciate your recommendation! We look forward to working with you again in the future. Regards, Rich Newsome - General Manager

March 15, 2021

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Employee Rating

Amy Pickens is a very friendly and very knowledgeable Service Advisor. Give me good prices to repair my CRV’s problems. Excellent Services. I will go back Germain Honda to find her for my car’s future ma More

by YOCHI YEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 15, 2021

Germain Honda of Dublin responded

Thank you Yochi! We're so glad that Amy has made your service experiences so pleasant, and that you have been happy with the work she has assisted you with on your CR-V. We appreciate your business and look forward to seeing you at your next service visit. Regards, Rich Newsome - General Manager

March 12, 2021

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Employee Rating

I brought my car in for a service check up and Amy was so helpful and a very nice person. I highly recommend taking your vehicle into this specific service garage because they offer the best service and hone More

by freshwater.30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 15, 2021

Germain Honda of Dublin responded

Thanks for the great feedback! We're glad that Amy made sure that had such an excellent experience, and that she made you feel confident and well accommodated throughout the service process. We appreciate your recommendation and hope to work with you again in the future. Regards, Rich Newsome - General Manager

March 09, 2021

Dealership Rating
Employee Rating

I have been bringing my car to Germain Honda for a few years now. Always appreciate the honesty and quality of service from Amy Pickens. More

by tepd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 11, 2021

Germain Honda of Dublin responded

It's great to hear from you! We're glad you continue to have excellent experiences with us, and that Amy continues to take great care of you and your vehicle. We appreciate your business and look forward to seeing you at your next service visit. Regards, Rich Newsome - General Manager

February 27, 2021

Dealership Rating
Employee Rating

Germain Service Center was professional and I was in and out in less time than I expected. Amy Pickens was a pleasure to work with. Good job. More

by msm22598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 27, 2021

Germain Honda of Dublin responded

Thanks msm! We're happy to hear that you had a great experience with Amy, and that she made sure your car was quickly taken care of. We appreciate your business and hope to work with you again in the future. Regards, Rich Newsome - General Manager

February 23, 2021

Dealership Rating
Employee Rating

Amy Pickens made me aware of additional work that my 2014 Honda needed. I was aware of 3 of the 4 service needs and appreciated taking care of the 4th item. Amy also kept me apprised of the progress. 6 More

by billgross31235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 27, 2021

Germain Honda of Dublin responded

Thanks Bill! We're happy to hear that Amy was so helpful and informative, and made sure you were well aware of all of your vehicle's service needs. We appreciate your business and hope to work with you again in the future. Regards, Rich Newsome - General Manager

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