Andi Vilches | Page 16

Tim was wonderful to work with, and made an over the phone transaction so simple! Every detail from the trade in to the financing was handled by a team of highly skilled professionals! I have never had phone transaction so simple! Every detail from the trade in to the financing was handled by a team of highly skilled professionals! I have never had such a comfortable car buying experience! More

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Very professional guy / didn’t try to upsell me too much. Would definitely buy from Kyle again! Would definitely buy from Kyle again! More

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Overall experience with Premier was good. Ralph our salesman and Parker who helped with our trade were awesome!. We felt they were both honest, fair and took time to work with us to explain Ralph our salesman and Parker who helped with our trade were awesome!. We felt they were both honest, fair and took time to work with us to explain details of the sale/trade. Andi our delivery specialist was top notch! She made sure we understood every feature the car had with a smile on her face! We were extremely excited for our new car and Andi only escalated that excitement for us! Things took a bit of a dive for us in the financing department... With this having been our thrid purchase of a brand new car we were fairly familiar with the process. Rodney made us feel as if we were bothering him by being there... I tried to look past this as a character trait but left feeling very uneasy with our interaction with him. Once the talk of a warranty came up and we declined the strongarm technique he became condescending towards us both insulting our intelligence comparing us to a Dr he worked with that "understood" the warranty as if we did not, along with another comment about when his boss asks why we didnt get it he can only tell them "he can explain it to the customers but can't make them understand it. I in fact understood very well, having made new car and warranty purchasing in the past and was aware of my choice. Nothing was discussed or shown with it came time to signing, papers just thrown at us telling us where to sign. No discussion of interest rates until I asked and a snide comment was made to my husband about Rodney giving him 4.00 to cover the month of a higher interest rate given to us than we thought.. Again, the experience at Premier was overall good. And I would go back if they had another car I was in the market for down the road. But, I would requested a difference finance/business manager. More

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Sales team very professional, not pushy or looking to upsale customer. Good selections of models I was looking for upsale customer. Good selections of models I was looking for More

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I’ve bought a lot of cars in my time, and I have never had a better experience. From finance to sales to purchase to delivery, the service was impeccable. This is the second car I bought from Premier. It had a better experience. From finance to sales to purchase to delivery, the service was impeccable. This is the second car I bought from Premier. It won’t be the last. More

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Overall, I had a great experience buying my new vehicle at this dealership. Everyone was very knowledgeable and the facility is beautiful. at this dealership. Everyone was very knowledgeable and the facility is beautiful. More

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Loved the new style experience. Absolutely no pressure and very helpful through the entire process. Absolutely no pressure and very helpful through the entire process. More

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I have been extremely pleased with this dealership. They were very patient with me and always always pleasant They were very patient with me and always always pleasant More

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Premier Subaru is a wonderful dealership. Extremely professional, knowledgeable and informative. I purchased a used car(2016 VW Jetta)and my experience was great. My salesman Timothy Harris, Extremely professional, knowledgeable and informative. I purchased a used car(2016 VW Jetta)and my experience was great. My salesman Timothy Harris, delivery specialist Andi Vilches, and my sales manager Rodney Pomerleau all went way above and beyond to make buying a car a very easy, stress free experience. A special thanks to Rodney Pomerleau for being incredibly kind and helpful during my purchase. All together a very highly recommended place to buy a quality car at a great price. Don't waste your time going to another dealer. These guys are the best. More

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From Jessica my sales consultant helping me with a test drive and running numbers to Rodney finalizing my purchase, I had a great experience at Premier Subaru purchasing my new 2022 Forester. Thank You to drive and running numbers to Rodney finalizing my purchase, I had a great experience at Premier Subaru purchasing my new 2022 Forester. Thank You to everyone and to your amazing showroom and shop. More

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