The environment is comfortable and the service is FAST! I especially like Mr. Chan Nguyen. But actually they all are nice. But Chan is very professional and still personable.
"Wonderful Sales Experience"
My experience with Herb Chambers Toyota of Auburn was very positive. I had purchased a used Honda at what I believed to be a reputable dealership in Natick. Since I have chemical sensitivities I had researched the car as best I could and when I test drove it all seemed fine. One week later, I had an allergic reaction to the plastics in the interior. The dealership refused to take the car back.
I went to Herb Chambers of Auburn in hope of being able to trade the car in for one that would not cause problems for my allergies. Dan Bortolussi took the time to sit down with me and understand what might be a problem for me. He personally inspected cars and ruled them out based on odors such as cigarettes. It is rare that someone really understands what I am sensitive to. I was worried that I might have to get a 10 year old car to make sure I wouldn’t be allergic, but Dan came up with a solution. He and Kennedy Lidonde showed me a beautiful 2012 Buick with all leather interior that was perfect!! And he gave me a very generous deal on my trade in. I found myself in a very difficult situation and Dan and his kind, helpful staff turned my problem into something positive. I love driving my gorgeous new car. Thank you!!
What a great place! All three of the people I worked with were absolutely amazing. I felt very comfortable with the purchase and the process. I have never been to such a welcoming dealership. I am extremely happy with my new SUV and how I got it. I would highly recommend going here and seeing Marque Hoenig!!
I had never been to Toyota of Auburn before, but I plan to be a returning customer. I couldn't be happier with my experience from the minute I walked in the door until I left with my brand new Toyota RAV 4. I dealt with both Dan Bortolussi and Kennedy Lidonde who made what usually can be a very stressful experience enjoyable. I can't say enough about how helpful and kind both of them were. Kennedy Lidonde called me the night before to set up a time for me to pick up my new SUV and it was ready for me when I arrived. He took the time to show me everything I needed to know about the RAV 4 and did it will a smile on his face the whole time. I would highly recommended this dealership and of course these two gentleman. Thank you.
"We had a great experience buying an Avalon from them!"
I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered me a competitive price and showed respect for my time through the complete transaction.
I first dealt with Daniel Bortolussi on the phone and he made sure that everything he discussed with me on the phone was communicated to his team. When I visited the dealership in-person later Mr. Bortolussi met us and then had Anotny Moreta, Shawn Merrick, and his team helped us complete the rest of the transaction. They got us the trim and color combination at the price we had discussed on the phone, and made the transaction smooth. Overall, we had a great experience buying a car from them!
Thank you, Mr. Bortolussi, Anotny, and Shawn!
I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership
The buying experience was wonderful. The sales and management and service team are great. My overall impression of the Auburn staff is; personal, professional and easy to deal with.
"I really love this dealership !! "
the staff here are always great.Ijust leased a 2017 Tacoma and the general manager Dan Bortolussi was very helpfull. He wanted to know exactly what I wanted then He told me all about the Tacoma and what the new ones were like.
I told him thats every thing i'm looking for. He then introduced me to my sales person Marque Hoenig. Mark told more about the truck and then put all the paper work together for me to fill out.
He helped me from start to finish. The process was very easy thanks to Marque.
Thank You Marque! and thank you Dan!!
"Thank You Toyota! "
Thank you for all your help I truly felt like a valued costumer at Herb Chambers Toyota in Auburn thanks to Imad, Dan, and the Samantha! They new I was struggling on a down payment and they did everything they can to help me. I greatly recommend this dealership to all my friends and family.
""Why I come back" -Highly Satisfied"
- HIGHLY SATISFIED
I recently purchased my 5th car from Herb Chambers Toyota of Auburn. Over the years it has always been a most pleasant experience which is followed up by a fantastic service department. On May 1, 2017 I purchased me second Prius V (the first was purchased in 2012).Dan Bortolussi (the general manager) and Dhimitri Lako (sales manager) both did an outstanding job to make sure I found the car I was looking for at an unbeatable price in a no pressure and highly friendly way. I would be glad to recommend Herb Chambers Toyota of Auburn to anyone....I know that down the road I will be back.