Andre Robinson | Page 8

Great service. Awesome service. Staff was friendly and patient. Also, very understanding of what I wanted and was looking for. Did not have any issues what so ever. Awesome service. Staff was friendly and patient. Also, very understanding of what I wanted and was looking for. Did not have any issues what so ever. More

Report | Print

Excellent customer service, no pressure Andre was amazing to work with. We went to the dealership not necessarily looking to buy, but his knowledge of the vehicles was very informative and h Andre was amazing to work with. We went to the dealership not necessarily looking to buy, but his knowledge of the vehicles was very informative and helpful; we ended up purchasing a Highlander that same day. Throughout the process, Andre took the time to understand what it was we were looking for, what features were important to us and what features were not so important. Andre never pressured us into a decision or made us feel rushed. We took up most of his afternoon and he didn't seem to mind a bit! More

Report | Print

Andre answered all our questions We researched a vehicle on a Saturday evening, and sent a request for an internet price about 6 PM, thinking it would be at least the next day before We researched a vehicle on a Saturday evening, and sent a request for an internet price about 6 PM, thinking it would be at least the next day before we got an answer. Andre was quick to respond, in 20 minutes or less. We had our answer and made an appointment for noon on Sunday. He had our Highlander and another one for us to compare. We test drove both, with Andre answering all our questions. We bought the one we came for and took it home. More

Report | Print

Andre' Tames the Lions Dealerships make the car buying experience unnecessarily stressful--I feel more secure strolling through a pride of hungry lions. Andre' has committe Dealerships make the car buying experience unnecessarily stressful--I feel more secure strolling through a pride of hungry lions. Andre' has committed himself to a low-pressure approach and he succeeded in making our experience far less painless... yes, even pleasant. Andre' heard our concerns and went to extraordinary lengths to assure that we found exactly the car we wanted, showed us how it compared to other options and helped us get a fair price. Andre' came through like a champ! More

Report | Print

Great and Knowledge salesman We bought the Highlander from Fred Anderson in last December. Although our sales person wasn't Andre, when we were waiting, Andre gave us the detaile We bought the Highlander from Fred Anderson in last December. Although our sales person wasn't Andre, when we were waiting, Andre gave us the detailed introduction on the vehicle. We were very appreciated for his help even we bought that car from other salesman. He is very knowledge on the performance of car. Two months later, we are thinking to shop around a small suv, either used or new one. We are thinking CRV or RAV4. We don't need the car in a few months, it is for future usage. We went to Fred Anderson again to see Andre for the information. Both Andre and Junior worked with us and gave us very good introduction. No pressure, but friendly. So just after two months, we decided to buy a new car from Fred Anderson!!! More

Report | Print

Love it Great place...friendly staff!! I will be a long time customer!! They will really work with you to get the price and payments that you want! Great place...friendly staff!! I will be a long time customer!! They will really work with you to get the price and payments that you want! More

Report | Print

Very much impressed with our truck purchase experience. We visited Fred Anderson Toyota a few weeks back. Andre Robinson approached us as we were looking at trucks. He was very helpful and answered our ques We visited Fred Anderson Toyota a few weeks back. Andre Robinson approached us as we were looking at trucks. He was very helpful and answered our questions. The thing that impressed us was that he was not a pushy sales person. We told him we were looking to buy in the near future. He gave us a printout with detailed information on the vehicle we were interested in, along with his card. At a later date we called Andre to tell him we would be stopping by to look at the truck again. When we arrived, he had the vehicle waiting for us at the front of the dealership. Again he was very professional and we made the decision to buy. He gave us a tour of the facility and told us what to expect when we brought our vehicle in for service. After Andre completed the sale, we were taken to the finance office and again was met with a very professional employee, Jessica Drown. She was very knowledgeable and thoroughly explained all the options available to us. More

Report | Print

Excellent job from your team Your team did an excellent job starting with Terry and Jarvis underdue who recommended me to your dealership Andre Robinson and Mike Hardy did an exc Your team did an excellent job starting with Terry and Jarvis underdue who recommended me to your dealership Andre Robinson and Mike Hardy did an excellent job explained everything very well I will recommend my family friends and co-workers to your dealership keep up the excellent work More

Report | Print

Excellent customer service. I went to Fred Anderson Toyota because I was interested in getting a new 4 runner. I had a 2007 4 runner and have loved it so it was an easy choice f I went to Fred Anderson Toyota because I was interested in getting a new 4 runner. I had a 2007 4 runner and have loved it so it was an easy choice for me. I knew exactly what I wanted, I thought, but Andre showed me all the different 4 Runner types and options available and made a point to tell me he wanted me to see ALL of my options. That was great because he could’ve just showed me the one I had decided on and not bothered. I especially appreciated that as I really hadn’t looked (in person) at all of my options. It also was good because I did decided on a different color!!! Andre made sure to explain the difference in the package options (which I ended up disputing him on rudely on several occasions and of course his explanations were correct while my disputes were incorrect). Andre handled my strong persoanitly calmly and professionally. He even drove all the way out to wake forest to personally handle some paperwork which he offered to do and completed with a smile!!!! Post sale Andre has reached out and let me know he’s available if I have any questions about my new vehicle. Having never had a vehicle with so many options I have reached out to Andre several times and he’s been more than happy to assist me. I would definitely purchase from Fred Anderson again and I would go straight to Andre! Andre took me over to service and introduced me to Brian. That was nice to put a face to my future service needs. Brian was great. Lastly Andre introduced me to Larry Pickett who took over to do the financing process. Larry was very thorough. He painstakingly explained everything to me and was very personable and funny. He broke everything down to be sure I understood how the warranties worked, why things were done a certain way and by whom. It was an overwhelming about of information but I’m the end it’s all things that I’m happy were explained to me! Larry definitely knows his stuff and nothing I asked could trip him up! More

Report | Print

Not only the most reliable car but also the staf Mike Hardy is truly exceptional. The process of purchasing a car may be daunting for most but with Mike to help explain and educate you on everything Mike Hardy is truly exceptional. The process of purchasing a car may be daunting for most but with Mike to help explain and educate you on everything you are signing - you walk away feeling like he has your back. Mike has gone above and beyond what I have experienced in any business. Andre Robinson - when I walk away from a car purchase with my dignity intact - it speaks volumes of Andre. He was responsive to every text, no pressure sales, walked me through service, and I have to say I felt taken care of rather than another “sale.” Now I have experienced the 5 star reviews everyone has written about Fred Anderson Toyota. I will be a forever Fred Anderson Toyota client because of these two gentleman. More

Report | Print