since he doesn't know how long will take to fix my
vehicle, he orders rental vehicle for me.
vehicle, he orders rental vehicle for me.
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by DATSCHEUNG
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Thank you for your five-star review and we are grateful to have you as a valued customer. Our Service Team is always here to assist and they were happy to provide you with a rental while your car was being serviced. We appreciate your business here at Dirito Brothers Walnut Creek Volkswagen.
Andres was amazing!
! Everyone was very friendly and helpful. So happy we went to Dirito brothers
! Everyone was very friendly and helpful. So happy we went to Dirito brothers
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by JINA_GRILLI
Verified Customer
Verified Customer
Jul 17, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Thanks so much for the kind review! We are thrilled to know that our team provided you with a friendly and helpful experience. If there is anything else that we can do for you, do not hesitate to contact us here at Dirito Brothers Walnut Creek Volkswagen.
Andres was excellent did a great job 👏 kept me informed
no unpleasant surprises Great job 👍
no unpleasant surprises Great job 👍
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by JACKPERA
Verified Customer
Verified Customer
Jul 04, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Thank you for the great review, JACKPERA. We are happy to see that your experience at Dirito Brothers Walnut Creek Volkswagen was excellent and informative.
Muy buen servicio, el personal muy amable.
Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable.
Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable.
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by EMIZUGAR
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
You deserve nothing but the best. We're grateful to receive your five-star rating and review. Our Service Team is pleased to know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.
I received a recall notice from VW, called Dirito to make
an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I
an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I planned to wait for my car. Dirito has a very nice waiting room. But when I arrived at the appointed time, the service advisor said it would take half a day and that I can expect it to be done at 3:30 pm. My appointment was 9:20 am. Had the service advisor told me at the time we made the appointment that it would take that long, I would have taken my car to the Oakland dealer. Dirito is in Walnut Creek and I live in Berkeley. Even though they would drop me at BART, the closest BART station to my home and is a mile long walk. Because of the miscommunication the service advisor was able to move my car to an earlier place in the queue, so instead of being done at 3:30, it was done at Noon. I am very appreciative of the service department's flexibility.
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by April Hopkins
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
April,
It is nice to see that our Service Team was able to be flexible with your appointment time and get you back on the road sooner than expected. I would, however, appreciate the opportunity to discuss your review and the 3-star rating you have provided. When you have a minute, please call me directly or email your preferred contact information to me so we can discuss this in greater detail.
Thank you,
Kyle Ritola
General Manager
(925)-934-8224
kyleritola@dirito.com
Best car buying experience I've ever had.
Andres was responsive and knowledgeable. I really can't say enough good things about how he was to work with... Everyone there was awesome.
Andres was responsive and knowledgeable. I really can't say enough good things about how he was to work with... Everyone there was awesome.
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by AWINSLOW3777
Verified Customer
Verified Customer
May 29, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Congratulations on your new vehicle! It is an honor to receive your phenomenal 5-star review and learn that you had the best car-buying experience you have ever had. Thank you for pointing out how they were responsive and knowledgeable. If there is anything else that we can do to assist you here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know. Take care.
Andres Garcia was my salesperson.
He was very knowledgeable, and patient while I took my time to make a decision. A great experience with everyone!
He was very knowledgeable, and patient while I took my time to make a decision. A great experience with everyone!
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by ATALLPAUL
Verified Customer
Verified Customer
May 29, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Hello, we are thrilled to learn that our Sales Team was knowledgeable and patient with you while you were making a decision. Thank you very much for the 5-star review and if you need anything else from us here at Dirito Brothers Walnut Creek Volkswagen, please feel free to reach out. We are more than happy to assist you.
Friendly service.
Third vehicle purchased from Dirito Brothers Walnut Creek in the past thirty years.
Third vehicle purchased from Dirito Brothers Walnut Creek in the past thirty years.
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by stolva.stb
Verified Customer
Verified Customer
May 23, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your stellar 5-star review. We're pleased to know that you received friendly service and congratulations on your new purchase. Thank you for your continued business, and we hope you have a superb day.
Friendly, courteous service from all we interacted with.
I will recommend the dealership to all who ask.
I will recommend the dealership to all who ask.
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by JAAGEE79
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Our friendly and courteous team is thrilled to receive this review. Dirito Brothers Walnut Creek Volkswagen hopes you will continue choosing us for any of your automotive needs.
Great team of people work at this dealership!
I received a warm welcome to an early Friday morning start. Andres and Erin were great. No pressure. Good conversation getting to know the customer.T
I received a warm welcome to an early Friday morning start. Andres and Erin were great. No pressure. Good conversation getting to know the customer.The whole team seems to enjoy their job and environment. Congratulations on creating the best car purchasing experience I've ever experienced.
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by LEIF.JOHNSON
Verified Customer
Verified Customer
May 23, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Thank you for the great rating and review. We are happy to see that you had an awesome car-buying experience at Dirito Brothers Walnut Creek Volkswagen. Congratulations on the new car!