Andres Luera | Page 4

Service was great! Andres was able to change my appointment time without a problem. Again, service was great. Andres was able to change my appointment time without a problem. Again, service was great. More

by maureengorman23 Verified Customer Verified Customer

Report | Print

Only one issue. I think they forgot I was waiting for a ride home with the shuttle. I had to bring it to there attention that I was still waiting after almost an hou I think they forgot I was waiting for a ride home with the shuttle. I had to bring it to there attention that I was still waiting after almost an hour. Also the young man that took me home was wearing a hoodie with the hood on while driving. In my opinion that is a safety issue. Your head can move but the hood does not. It was 85 degrees outside and warm inside the van. He did not ask if I was comfortable. Don’t know if that is required. The service part of my experience was excellent. Thank you very much for taking care of my issues stress free. More

by j.barcal Verified Customer Verified Customer

Report | Print

He was very helpful & knowledgeable while I sat at the dealership & waited on my vehicle to get done dealership & waited on my vehicle to get done More

by tieramason90 Verified Customer Verified Customer

Report | Print

Everyone was very kind and informative. They made me feel very much at ease. I felt good about the service I received. They made me feel very much at ease. I felt good about the service I received. More

by JHICKE11 Verified Customer Verified Customer

Report | Print

Service was good did not wait a long-time short wait on a oil change and recall oil change and recall More

by bdrjd Verified Customer Verified Customer

Report | Print

when I bought this vehicle I made a request that I want it black covered seats and I was promised that when I got the vehicle they threw charcoal gray WeatherTech in my vehicle they totally look like crap it black covered seats and I was promised that when I got the vehicle they threw charcoal gray WeatherTech in my vehicle they totally look like crap so disappointed More

by LENACUEVAS25 Verified Customer Verified Customer

Report | Print

All of the work was done as expected. No surprises were encountered. The price was fair. No surprises were encountered. The price was fair. More

by WilRogJr Verified Customer Verified Customer

Report | Print

Great service team! Easy to work with. Completed the work in a timely fashion and let us know when the car was ready. Easy to work with. Completed the work in a timely fashion and let us know when the car was ready. More

by THERIPS5 Verified Customer Verified Customer

Report | Print

Andres is the best employee in your service department. He is friendly, professional and accommodating. I appreciate his courtesy He is friendly, professional and accommodating. I appreciate his courtesy More

by amy_griffiths Verified Customer Verified Customer

Report | Print

When I pulled into the bay, I was not acknowledged, and I sat in my car for a while, figuring out if I was even in the right spot. Upon stepping up to Andres’s desk, he did not take the time to explain thing sat in my car for a while, figuring out if I was even in the right spot. Upon stepping up to Andres’s desk, he did not take the time to explain things to me and left me confused and told me that my car would tell me whenever it needed service next This is understandable, but it would’ve been nice if he broke things down for me in terms of my cost and what was being done for me instead of just putting a paper into my face. The technicians began to get irritated as well when I was asking them questions about my car as if it wasn’t their job to work on my car. I will never return to Honda on Grand. More

by Matthew Sisto Verified Customer Verified Customer

Report | Print