Andres Zavala | Page 12

Kevin was great but everyone else I worked with here was not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and the not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and they did not seem to be professional AT ALL. More

by abby Verified Customer Verified Customer

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I can’t blame Koons Ford or Charleta for it taking so long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. More

by SLC82 Verified Customer Verified Customer

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Great time with the 2 sales people with helping with my new truck . Thanks guys new truck . Thanks guys More

by hvacdan Verified Customer Verified Customer

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She really worked hard finding what I was looking for. I thank you again finding it. I thank you again finding it. More

by ericj45hawk Verified Customer Verified Customer

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Kind of a Meh experience with this dealer. 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t w 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t worry, it’s correct on the title”… literally wanted me sign a bank loan document without the right name cause he was trying not to re-do the paperwork. Now my son is getting a bunch of junk mail to the wrong name so we know who’s selling off that info. Loan officer stated gap insurance was required and it was “only $200” and then the Docusign came through at $700. Then the finance guy said he never said $200. It was a $40k sale and they delivered the vehicle with a key that had a busted case. Next day the check engine came on and their service writer kid had no clue. 3 times we asked to update the info, final paperwork doesn’t even have first or last name spelled correctly. Gone 20 min and comes back “I think they cleared the codes”…. So then we had to talk to the tech to find out what was actually done to fix it. When asked for paperwork, the kid said “you don’t need paperwork, you didn’t have to pay for it. More

by Eric66 Verified Customer Verified Customer

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Dealership was clean and organized. All of the employees were friendly and ready to help. All of the employees were friendly and ready to help. More

by erwhite82 Verified Customer Verified Customer

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Outstanding from beginning to end, Darrick and Andres were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always good/honest/convenient service. More

by SFORMAN Verified Customer Verified Customer

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Very easy and quick experience. All staff was very professional and accommodating. Will absolutely keep my business there after Hertrich ford went to xxxx All staff was very professional and accommodating. Will absolutely keep my business there after Hertrich ford went to xxxx More

by patboyd44 Verified Customer Verified Customer

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AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More

by BRUSH Verified Customer Verified Customer

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I ordered my Bronco at debuted and the wait finally came to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any other koons dealership. More

by Tyler M Verified Customer Verified Customer

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