Andres Zavala | Page 11

Kevin was responsive and available. Everyone I came in contact with was kund and friendly Everyone I came in contact with was kund and friendly More

by LEWIS10 Verified Customer Verified Customer

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Chuck was professional, answering all my questions thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboa thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboard options functioned, helped me set up the FordPass app, and showed me how to connect my phone with ease. He educated me on the variety of options from standard 2W drive through the 4H and 4L to include slippery conditions, towing, uneven rock and gravel, and the many settings possible. He was friendly and easy to talk to. I would fully recommend him to any potential shopper. Andres Zavales and Terri Norris were my finance personnel as I completed paperwork on 2 separate days. They fully answered my questions, provided me hard copies of what I asked for and digital copies of all documents. There was no pressure to purchase an extended warranty, though available. I did opt for the maintenance plan as the value was easily recognized. ALL recommended maintenance for a 7 year period, fully covered including service at any Ford dealer. My old 2003 F150 is still going strong, though damaged beyond repair to the undercarriage from heavy salt in the northern tier for years. So I sought to purchase another F150 to last me another 20 years! Koons served me well, and Chuck was awesome!! More

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Excellent customer service. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. More

by edonovan38 Verified Customer Verified Customer

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Everybody was very professional. I got a fair price and great service. This was my second time buying a new car from them. I got a fair price and great service. This was my second time buying a new car from them. More

by martinterryins Verified Customer Verified Customer

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I have bought several vehicles from this dealership and all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was a all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was awesome as well . More

by craigwhite1014 Verified Customer Verified Customer

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The finance agent Andre is unresponsive to phone messages and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling me the policy, but unfortunately his concerns for the customer stooped with the sale. Everyone else at the dealership was awesome. More

by TEDIROSE Verified Customer Verified Customer

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Expeditious and prompt service. Paula was extremely helpful on the telephone. The service personnel were all courteous. Paula was extremely helpful on the telephone. The service personnel were all courteous. More

by CBEDINGTON Verified Customer Verified Customer

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Charlita helped me review the car and was quite knowledgeable about all of the buttons and dials. The finance department put the expected amount of on the deal and we came to a good deal together. knowledgeable about all of the buttons and dials. The finance department put the expected amount of on the deal and we came to a good deal together. Thanks! More

by HOMES315 Verified Customer Verified Customer

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What a wonderful car buying experience. Chris, our salesman was truly awesome to work with. He was knowledgeable, had a fantastic personality, and a true gentleman. John, the general s Chris, our salesman was truly awesome to work with. He was knowledgeable, had a fantastic personality, and a true gentleman. John, the general sales manager was such a professional. No pressure, no hassles, and he was willing to make a deal. Not only that but he went above and beyond to make us feel comfortable with the entire process. I would definitely recommend Annapolis Ford/Lincoln for your next vehicle. It's a dealership that is clean, courteous, and treats their customers with respect and kindness. More

by TEDIROSE Verified Customer Verified Customer

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A wonderful car buying experience! Each person was very helpful and knowledgeable. This is why I keep coming back. Each person was very helpful and knowledgeable. This is why I keep coming back. More

by TRICIA ABERNATHY Verified Customer Verified Customer

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