Andres Zavala | Page 13

Kind of a Meh experience with this dealer. 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t w 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t worry, it’s correct on the title”… literally wanted me sign a bank loan document without the right name cause he was trying not to re-do the paperwork. Now my son is getting a bunch of junk mail to the wrong name so we know who’s selling off that info. Loan officer stated gap insurance was required and it was “only $200” and then the Docusign came through at $700. Then the finance guy said he never said $200. It was a $40k sale and they delivered the vehicle with a key that had a busted case. Next day the check engine came on and their service writer kid had no clue. 3 times we asked to update the info, final paperwork doesn’t even have first or last name spelled correctly. Gone 20 min and comes back “I think they cleared the codes”…. So then we had to talk to the tech to find out what was actually done to fix it. When asked for paperwork, the kid said “you don’t need paperwork, you didn’t have to pay for it. More

by Eric66 Verified Customer Verified Customer

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Dealership was clean and organized. All of the employees were friendly and ready to help. All of the employees were friendly and ready to help. More

by erwhite82 Verified Customer Verified Customer

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Outstanding from beginning to end, Darrick and Andres were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always good/honest/convenient service. More

by SFORMAN Verified Customer Verified Customer

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Very easy and quick experience. All staff was very professional and accommodating. Will absolutely keep my business there after Hertrich ford went to xxxx All staff was very professional and accommodating. Will absolutely keep my business there after Hertrich ford went to xxxx More

by patboyd44 Verified Customer Verified Customer

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AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More

by BRUSH Verified Customer Verified Customer

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I ordered my Bronco at debuted and the wait finally came to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any other koons dealership. More

by Tyler M Verified Customer Verified Customer

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Very pleasant people and helpful. Explains any work that has been done and any issues Explains any work that has been done and any issues More

by carroll4454 Verified Customer Verified Customer

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This had better be the last time I get essentially this same survey . two words same survey . two words More

by mtbcpapc Verified Customer Verified Customer

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The truck I got is amazing and was priced fairly. Everyone at Koons Ford was helpful and friendly. Great experience! Everyone at Koons Ford was helpful and friendly. Great experience! More

by csbecker99 Verified Customer Verified Customer

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A wonderful experience. Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was s Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was sure about my purchase - he went above and beyond. Andres answered all of my questions and helped me to make the best choices for me. Both Chuck and Andres made sure to make a personal connection with me, which was very much appreciated. I felt taken care of through every step of the process! More

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