Andres Zavala

The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

by ksdigby Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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Koons Ford Lincoln of Annapolis is a great place to do business. I highly recommend them. business. I highly recommend them. More

by JOHN.POWELL27X Verified Customer Verified Customer

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Chuck Greenlee was very friendly, professional and helpful. Purchasing process was easy and fast. Happy with my purchase helpful. Purchasing process was easy and fast. Happy with my purchase More

by simplymelsti Verified Customer Verified Customer

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Chuck was a good seller. It took us much longer than I would expect to close the deal, but they were able to accommodate and make the experience less painful, overall. It took us much longer than I would expect to close the deal, but they were able to accommodate and make the experience less painful, overall. More

by juliana Verified Customer Verified Customer

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Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More

by davidb.goldberg Verified Customer Verified Customer

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This is the third vehicle I’ve purchased from Koons Ford in the past 10 years. Each amazing experience has been better than the last. They make buying a new vehicle an enjoyable experience that is quick and in the past 10 years. Each amazing experience has been better than the last. They make buying a new vehicle an enjoyable experience that is quick and easy. More

by kenstone0 Verified Customer Verified Customer

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Salesmen was excellent, good customer service . The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. More

by evelynchasten Verified Customer Verified Customer

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Although I didn’t get what I wanted for my trade, the folks at koons ford really did everything they could to make sure that I got where I needed to be! folks at koons ford really did everything they could to make sure that I got where I needed to be! More

by G.W. Verified Customer Verified Customer

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Ameen was w wonderful salesperson. Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take c Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take care of his customer. A true asset to Koons Ford of Annapolis dealership. More

by duswms Verified Customer Verified Customer

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