Andres Zavala | Page 9

Chuck was great to work with. He listened to my needs and made the whole process smooth and fun! Would definitely recommend my friends to him. The entire dealership staff from sal He listened to my needs and made the whole process smooth and fun! Would definitely recommend my friends to him. The entire dealership staff from sales to financing (Terri and Andres) were super easy to work with and provided excellent customer service. I have bought a few vehicles in my time but this was by far the best experience I have had. More

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Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

by TED30 Verified Customer Verified Customer

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Great staff from the salesman to the finance team. Initially I called into look at the Nautilus; that car was too big for me and ended up getting the Mach-E, just perfect for me. I am loving my first Initially I called into look at the Nautilus; that car was too big for me and ended up getting the Mach-E, just perfect for me. I am loving my first electric vehicle! More

by TWELCH0215 Verified Customer Verified Customer

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My purchase was very enjoyable no pressure all questions & concerns addressed. Charlita was very friendly and made the purchase very smooth & concerns addressed. Charlita was very friendly and made the purchase very smooth More

by lawsontin Verified Customer Verified Customer

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Everything good took too long to get truck. Then when got everything good done 1 day thru sales picked truck up could have been cleaned better waxed and detailed but took left happy now 1 piece Then when got everything good done 1 day thru sales picked truck up could have been cleaned better waxed and detailed but took left happy now 1 piece fell off truck have to put in shop More

by STEVEEISENMAN4 Verified Customer Verified Customer

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Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More

by GFD351 Verified Customer Verified Customer

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It was great to work with Brandon! He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. More

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We always feel welcome when we walk in the door. We will return again. Thank you We will return again. Thank you More

by ANN16 Verified Customer Verified Customer

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Purchasing my vehicle at Koon’s Ford was seamless! Sales rep, Chuck, and the rest of the team made buying a car easy & stress-free. Sales rep, Chuck, and the rest of the team made buying a car easy & stress-free. More

by Lorraine Verified Customer Verified Customer

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The salesman was deceitful, the manager unreachable once the sale was made. No commitment to the customer. Terrible experience. the sale was made. No commitment to the customer. Terrible experience. More

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