Andrew Bassett | Page 35

Had my oil changed, needed a new battery and a starter Everything went well..I felt I was well taken care of and had good service Pedro took great care of me and having my new starter put in and working o Everything went well..I felt I was well taken care of and had good service Pedro took great care of me and having my new starter put in and working on the warranty to assure it was covered More

by STRANI88 Verified Customer Verified Customer

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Beware of Award Winning Salesmen and Finance People I met with Mr. Bassett on December 22 ready to wait another six months before purchasing a vehicle. I had to change the plates on my vehicle before Ja I met with Mr. Bassett on December 22 ready to wait another six months before purchasing a vehicle. I had to change the plates on my vehicle before January 1. Mr. Bassett is an award-winning lifetime career salesperson. I, a woman of 64 never having entered a dealership alone before, was no match for him. I had always had assistance (credit union, Carmax, husband or friend) in purchasing vehicles and had never before leased one. From the start, Mr. Bassett discussed leasing and downplayed purchasing. I was led to believe I would get a better price leasing than I would purchasing (as do TV commercials). Through AARPTruCar, Lundgren Honda quoted a price for this vehicle of $19,987. I showed that quote to Mr. Bassett who showed it to his financial person. They would not meet that price. I should have left, but felt some misguided loyalty to a good salesperson. I then asked Mr. Bassett to just run the numbers for me so I could get an idea. He came back with a monthly purchase price that was too high, and I said no. Because Mr. Bassett led me to believe that I would get a better deal with a lease, I immediately asked him to look at the lease numbers. Again, the price was too high, but this time I asked him to get it below $400. Mr. Bassett came back with $388. I went into shock, not speaking for several minutes and said OK. I did not know that the quoted price was the price regardless of whether it was a lease or purchase until about a week later, when Lundgren Honda told me I had paid too much regardless of lease or purchase. It made no difference. I was not made aware of that fact by Mr. Bassett; a true manipulation and lack of transparency. In addition, I was never shown how they arrived at the monthly payment. Whenever I purchased a vehicle previously, I was given time to read all documents and numbers carefully. One of my requirements was that I get no less than $4000 (could get trade-in of $4500) for my Mazda 2 and pay off my loan with Bright Star Credit Union in Florida. Mr. Bassettwas informed that if I did not get that amount, I would not be trading in a vehicle. I did not realize I did not get that price until two weeks later when I was finally well enough to look at the paperwork …. all in very small letters and difficult to read. I only got $3,350. Had Mr. Bassett or the finance person told me the truth about my trade-in that day, there would have been no trade-in … and no deal. I would have gone to Lundgren in Auburn and sold my car to a private party if Lundgren did not give me my trade-in price. I am the type of person who thoroughly researches before acting. This happened because I trusted a salesperson I did not know to look out for me and ensure that I was getting what I requested. That was followed by an unscrupulous financial person who never gave me time to read any document before signing. I thoroughly researched the 2019 Honda HRV LX and am pleased with my selection, butI have learned to never again enter a dealership alone or sign anything without completely reading and understanding it first. I do not wish to return the vehicle. I only wish to change from a lease to a purchase and have the ability to work with my credit unions to get a good interest rate. I am the Education Director at the Gray House, a very well-known community service organization in Springfield with many donors and volunteers. The Gray House has a food pantry, adult education and a Kids’ Club for afterschool and summer. We focus on building community relationships to meet the needs of the less fortunate. I believe in goodwill and helping others. I would rather put my precious time and energy into helping others than fighting a dealership that refuses to show goodwill or admit fault. I searched the internet to find evidence that Curry Honda did any community service but could find nothing. Curry Honda was not even willing to waive the $50 penalty fee for cancelling the road hazard insurance I had already refused three times, but was talked into by the finance person. I wished that Curry would mediate this issue with me, but it was immediately turned over to an attorney, requiring that I find an attorney. This will have to wait until I get into senior housing and sign up for Medicare, as I am turning 65. I wish Curry would show some goodwill and mediate this with me without attorneys. I would like to change this lease into a purchase without any of the fees involved since I felt I was taken advantage of from the start. If Curry can't do that .... how about Honda Finance .... can you waive all these fees and give me the opportunity to purchase this vehicle for a good price? More

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In And Out In A Brand New Car Walked in on a Sunday to see what were my options. Had a great sales guy Andy take care of me. We talked numbers and we finalized the deal the next da Walked in on a Sunday to see what were my options. Had a great sales guy Andy take care of me. We talked numbers and we finalized the deal the next day. Drove off in the new car Monday afternoon. Great customer service. Looking forward to doing business again in the near future. More

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Outstanding Service From the first moment I arrived at the service bay I was greeted and treated in a very professional and friendly manner. Pedro greeted me and we disc From the first moment I arrived at the service bay I was greeted and treated in a very professional and friendly manner. Pedro greeted me and we discussed why I was there and what needed to be done to my vehicle. At every step of the process Pedro explained what was happening and he insured that he understood what I needed and expected. The service was completed in a very timely manner and Pedro made sure that he explained the exact condition of my CRV. In addition to Pedro, the cashier who took care of my payment and the shuttle driver who brought me home and picked me up to retrieve my car were friendly and seemed to be dedicated to an outstanding service experience. All of my dealings with Curry have been very positive and make me happy to return when my next service is due on my vehicle. More

by FROSTY01 Verified Customer Verified Customer

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Courteous and Quick Quick and reliable service. Comfortable waiting room and fast wifi. They were respectful of my time and money. I just wish they did a complementary va Quick and reliable service. Comfortable waiting room and fast wifi. They were respectful of my time and money. I just wish they did a complementary vacuum More

by Daydegenza Verified Customer Verified Customer

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Service Center was great Everyone is very friendly and patient with me and courteous and also wait time is excellently . If the dealer ship is great I do not have anything el Everyone is very friendly and patient with me and courteous and also wait time is excellently . If the dealer ship is great I do not have anything else to say, but they are terrific More

by lmr Verified Customer Verified Customer

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Returning customer I bought a new 2011 Honda Accord from Andrew Bassett at Curry Honda and, when it was time, returned 8 years later to trade it in and buy a new 2019 Ho I bought a new 2011 Honda Accord from Andrew Bassett at Curry Honda and, when it was time, returned 8 years later to trade it in and buy a new 2019 Honda CR-V from him. I took my 2011 Accord to Curry for all my service and will continue to take my new CR-V there for service as well. I always have a good experience working with the people at Curry Honda. More

by Sue Verified Customer Verified Customer

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Great I wasn’t there long I was updated on things I need to take care of. I was pleased with the service. Just need some coupons since I’ve been coming ther I wasn’t there long I was updated on things I need to take care of. I was pleased with the service. Just need some coupons since I’ve been coming there for the last 5 years plus More

by GGOTSTICKS Verified Customer Verified Customer

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It sucked your machanic almost caused a accident The fiters inmy car where derty and i was told the machine would clean them out instead he flipped it over and some thing became stuck in the air inta The fiters inmy car where derty and i was told the machine would clean them out instead he flipped it over and some thing became stuck in the air intake butter fly and my car started reving at 5000 rpm and it wouldent stop god help any one else that happens to their will be one xxxx of a law suet I'm just lucky i drive a truck for a living i know what to do. More

by ERNESTBRAULT47 Verified Customer Verified Customer

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New lease I came in looking for a new lease car. Andrew was extremely helpful and had a smile on his face the whole time I was there and for the next 2 days I c I came in looking for a new lease car. Andrew was extremely helpful and had a smile on his face the whole time I was there and for the next 2 days I came back to finish up with the car! More

by SDS663 Verified Customer Verified Customer

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