Andrew Merritt | Page 11

Highly Recommend~ Andrew was great! Andrew, was a pleasure to work with! He is extremely professional, knowledgeable and motivated but not pushy. He was patient and thorough while answe Andrew, was a pleasure to work with! He is extremely professional, knowledgeable and motivated but not pushy. He was patient and thorough while answering our questions (and I bombarded him with questions) and explaining everything so we could easily understand it. One day after our purchase we discovered a small issue and I called Andrew (expecting a run-around) and to my very pleasant surprise, he promptly began organizing an appointment to address our issue... and in the process reassured me that everything would be all set. This is our first Honda vehicle and our first experience with Lundgren Honda and so far I can easily say that my husband and I were both impressed and wouldn’t hesitate to return there to purchase our next vehicle. More

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Bought my second Pilot here Andrew sold me my first Pilot 4 yrs. ago and I was very happy with the car and his sales approach. I returned on 7/3/18, Andrew put together a deal wi Andrew sold me my first Pilot 4 yrs. ago and I was very happy with the car and his sales approach. I returned on 7/3/18, Andrew put together a deal within minutes and was happy to work with us on the sale. The sale was seamless, quick and professional! More

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Unbelievably helpful and terrific service! Unbelievably helpful, courteous, efficient, and terrific service! Many thanks go to Marty Kendrick first off for guiding me through the process of fi Unbelievably helpful, courteous, efficient, and terrific service! Many thanks go to Marty Kendrick first off for guiding me through the process of finding the best and most appropriate used Honda for my needs. I have complete trust and confidence in Marty--I was blown away by his honesty, knowledge, and kindness during this process,, and I am thrilled with the outcome. Many thanks also to Vito Tarantino for his labors in locating the vehicle and to Andrew Merritt for his helpful advice on the service contract.. Can't say enough about my experience at Lundgren Honda of Greenfield, and I would enthusiastically recommend them to anyone and everyone! More

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Very professional salesmanship in all aspects. Andrew was friendly, knowledgeable, and made my wife and I feel comfortable throughout the buying experience. Five stars for him! I would recommend Andrew was friendly, knowledgeable, and made my wife and I feel comfortable throughout the buying experience. Five stars for him! I would recommend this dealership. More

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Helpful, not a big push to buy They had the best prices on used CRVs we were looking for, slightly under many other dealers online. James was easy to work with, no big push, and the They had the best prices on used CRVs we were looking for, slightly under many other dealers online. James was easy to work with, no big push, and they delivered the car registered to our house in CT. More

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Best car buying experience ever! My new 2017 Civic is the 8th vehicle in the 20 years (17 years legally) I've owned. I have dealt with many dealerships in three different states, and My new 2017 Civic is the 8th vehicle in the 20 years (17 years legally) I've owned. I have dealt with many dealerships in three different states, and several in this recent car buying experience of mine. This was, by far, the BEST car buying experience I've ever had! I browsed the site and requested more info/prices on a couple different cars. I received a call and email from Andrew the next day. We talked via email about what I was looking for. I went in and test drove three cars. While I liked them, I wasn't in love with them and I expressed that to Andrew. We talked about other options and he never once pressured me about anything. Andrew said he'd talk to his business manager Connie over the weekend and get back to me. In that time I checked out a few other cars and dealerships. One of the dealerships was pretty bad but the other was good. I still felt conflicted though and once again went home to mull over my options. I got an email from Andrew about being approved for a newer Civic than the one I test drove. I went in and took it for a spin and WOW. I was in love pretty much immediately. There was still no pressure from Andrew, Connie, or anyone else and everyone worked with me to get the amount I wanted for my trade. I've had my Civic for a few days now and I'm absolutely loving it. I've gone back to the dealership to get help from Andrew and he's been great! He truly cares about his customers and their satisfaction. I will definitely recommend Lundgren to anyone looking for a new car! More

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New Accord Hybrid Great experience dealing with Marty, friendly, no pressure and a great deal. The staff worked together to answer all of our questions about the optio Great experience dealing with Marty, friendly, no pressure and a great deal. The staff worked together to answer all of our questions about the options available on the car. More

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A pleasure from beginning to end. Andrew Merritt doesn't press. He straightforwardly gives the needed information. Pleasant, low key, a young man who wins the confidence of this old gu Andrew Merritt doesn't press. He straightforwardly gives the needed information. Pleasant, low key, a young man who wins the confidence of this old guy. When I first met him I did not intend to buy another car in my lifetime. He handled what I told him about a disease I apparently had with great tact. When the diagnosis proved wrong he was supportive then, too. Once I did decide to buy a new vehicle he was efficient--my ideal car salesman. More

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Easy & Pleasant. Recommended! I have just leased a Honda FIT (2018) from this dealership. It's my first lease. I had done a lot of research but a newbie is a newbie...let me add I have just leased a Honda FIT (2018) from this dealership. It's my first lease. I had done a lot of research but a newbie is a newbie...let me add that I'd been to several other dealerships and at all of them (except this one) I'd had a distinct feeling of pressure. I did not feel pressured by Lundgren, and only experienced simple friendly help. James Carr was outstanding--very knowledgeable about the car and relaxed in his approach. He put up with my doing 2 test drives and innumerable questions from me. Connie Grabowski in the Finance Office was thorough and patient and didn't mind when I returned the next day to change my mind about something and created a bit of extra work for her. Andrew Merritt popped in once or twice to answer some questions and was equally pleasant and low-key. I never felt pushed and in fact felt I could walk away and come back in a few months if need be, without any pressure at all from them. A big contrast to the other dealers. I've had the car 24 hours so too soon to tell about the long-term, but at the moment I am very pleased and want to thank James and Connie for their assistance. More

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Simply the best After years of owning a Subaru, I decided to return home to the Honda family. My experience at Lundgren Honda was easily the best I've ever had purch After years of owning a Subaru, I decided to return home to the Honda family. My experience at Lundgren Honda was easily the best I've ever had purchasing a car. Before even walking onto the lot, I spent a fair amount of time researching local Honda dealerships. Lundgren is a little more than 30 minutes away from where I live (Amherst), but their customer ratings were so much better than the closest Honda dealer that I decided to take the drive. I'm so happy that I did! Instead of being pounced on by a salesperson, I was left alone as a perused the lot. After walking inside, everyone was welcoming and pleasant. All of the staff I worked with (Scott and Andrew), were easygoing and extremely knowledgeable. Scott took the time to show me several different options, we went on the best test drive I've ever experienced, and he left the decision to buy up to me. And that's ultimately the difference between a family owned dealership like Lundgren and many of their competitors, the goal isn't to simply move vehicles as fast as possible. When I picked up the car, Andrew was equally professional in walking me through the final paper work. Anyone who's purchased a car from a dealership knows that it's usually impossible to drive away without hearing doom and gloom stories about how at some point you're going to experience a litany of scenarios after which you'll hate yourself unless you purchase numerous tiers of extra warranties. Lundgren is simply different! This isn't to say that they won't provide you with information about warranty packages, but you're not locked in an office until you sign onto something extra. In the end, this is simply a place that is centered around the customer experience, so my best advice would be to do what I did and take the drive--even if you're 30 minutes or more away--you won't be disappointed that you did! More

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