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Andrew Saenz
Andrew Saenz at Galleria BMW

Andrew Saenz | Page 7

Service Advisor

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

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4.9
117 Reviews
4.9

117 Reviews

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117 Reviews of Andrew Saenz

June 07, 2024

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Dissatisfied with the amount of time for an oil change that we had scheduled. 2 hours and 15 minutes More

by Keith
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Recommend Dealer
Yes
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Jun 07, 2024

Galleria BMW responded

Keith, We apologize for your wait time for your oil change. We really appreciate your feedback and business's and hope to provide you with a perfect experience in the future!

June 06, 2024

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Amazing service and everything on time. I really enjoy being at the BMW Galleria Biloxi. More

by Abhijeet Tiwari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Herbert , Chris Veninga, Avery

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Jun 07, 2024

Galleria BMW responded

Abhijeet Tiwari, Thank you very much for sharing! We are so happy to hear that you enjoy being at our dealership and always receive timely and overall amazing service. If there is anything else we can assist you with in the future, please do not hesitate to reach out! We really appreciate you.

June 05, 2024

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Tremendous service! They got me in and out quickly. Billy is awesome! Always service with a smile. More

by rwsingley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Herbert , Chris Veninga

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Jun 07, 2024

Galleria BMW responded

We are so pleased to hear that you received tremendous service! Thank you so much for your kind words about Billy and our dealership. We are so pleased to hear that you had such a great experience, and we really hope to work with you again in the future!

June 05, 2024

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The service department is great to work with. Great people to work with at the dealership. More

by Emile.Sartalamacchia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Herbert , Chris Veninga

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Jun 07, 2024

Galleria BMW responded

Emile, Thank you very much for sharing such kind words about our service department and team. We are so pleased to hear that you had such a wonderful experience. We really appreciate your business and trust, and we hope to continue to work with you in the future!

June 05, 2024

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Fast, Service window was up at 7am sharp and they had me back rolling and washed up in about an hour. Excellent. More

by toddlvgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Herbert

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Jun 07, 2024

Galleria BMW responded

Todd, Thank you very much for sharing such kind words and business. We are so pleased to hear that you received fast and overall excellent service. We are so grateful to have you as part of our Galleria BMW Family!

May 29, 2024

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Clean. Friendly. Professional. Service was performed on time and reviewed with me in detail. Staff is very knowledgeable. More

by stevegregory17
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sonya West, Billy Herbert , Chris Veninga

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May 29, 2024

Galleria BMW responded

Thank you for your comments! We are grateful for your relationship and support.

May 25, 2024

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Andrew Saenz is the best! Very nice, concerned, and makes me/us feel important. Thank you! More

by kwpsbp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2024

Galleria BMW responded

We are so very happy to hear this. Thank you so much for putting your trust in Galleria BMW. We promise to be here now and down the road if you ever need anything.

May 23, 2024

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Galleria BMW have been servicing my car for years. I wouldn't trust any other dealership for my service needs. I REALLY appreciate & grateful that they come and pick up my car & bring me a loaner veh More

by Victoriajonz750li
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Herbert

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May 24, 2024

Galleria BMW responded

Thank you so much for your repeated business and trust, Victoria. We are so pleased to hear that you always have a wonderful experience at our dealership, with the help of Billy and Andrew of course! We are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

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Sales as well as service people have been helpful and friendly. The staff always treats me with a smile and acknowledgement on my visits. More

by Larry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Veninga, Matt Huff

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May 24, 2024

Galleria BMW responded

Larry, Thank you so much for your kind words. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

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Galleria BMW has been awesome! Wonderful customer service every time! Andrew in the service department is great! 10/10 recommend! More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonya West

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May 24, 2024

Galleria BMW responded

Gerri, Thank you so much for your recommendation and kind words. We could not be more pleased to hear that you received wonderful customer service from our dealership. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

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