Andrew Saenz | Page 8

The actual service on my Mini Cooper has been terrific! I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even respond! I leave message after message and can not speak with our service coordinator. When I am at the dealership everyone is very attentive. Then added service is determined and parts need to be ordered but then 3+ weeks will go by and I can’t speak to anyone to get information! Our original service contact rarely gets back to us so I’ve tried another coordinator and it’s the same response. Very frustrating. More

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Great service department and the sales staff has always been very helpful in ensuring we got the best deal been very helpful in ensuring we got the best deal More

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It was a great experience. I felt like a valued customer. Would definitely recommend friends and family I felt like a valued customer. Would definitely recommend friends and family More

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Great service and amenities while waiting for service to be completed. I’ll definitely be back. be completed. I’ll definitely be back. More

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Galleria gave me an amazing experience and was very transparent about everything. I will definitely be a returning customer and couldn't of had a better time! transparent about everything. I will definitely be a returning customer and couldn't of had a better time! More

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Fantastic customer relations on both sales and service. Bybfar, best of any BMW dealership. Best of any dealership! Bybfar, best of any BMW dealership. Best of any dealership! More

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Excellent service and communication with staff. Quality work and completed in a timely manner. Highly recommend. Quality work and completed in a timely manner. Highly recommend. More

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This dealership has been great to work with. The service department really listens to you and tries to meet your needs. It has been a pleasure doing business with you. The service department really listens to you and tries to meet your needs. It has been a pleasure doing business with you. More

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I still own two 2018 BMW’s for six years from Galleria BMW and have had nothing but good experiences with the service department. I have 90,000 miles on my X5 with only routine maintenance performed. I wi BMW and have had nothing but good experiences with the service department. I have 90,000 miles on my X5 with only routine maintenance performed. I will purchase again from Galleria because of the service department and the base dependability of the BMW cars. More

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Love this Experience. I would not trade this for anything. The love and commitment the we get every time we choose this dealership we get nothing but the most upmost respe I would not trade this for anything. The love and commitment the we get every time we choose this dealership we get nothing but the most upmost respect. We have purchased 5 cars… Sonja West makes me feel at home and apart of the BMW family.. The services and relationship is amazing… More

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