Andrew Stumm | Page 2

Another great job, the service team is the best they always go out of their way and take care of their customers. always go out of their way and take care of their customers. More

by MEDLIN Verified Customer Verified Customer

Helpful 0

Report | Print

Absolute worst service. Rip off. Treated disrespectfully. Will never go back. Staff doesn’t care about customers. Rip off. Treated disrespectfully. Will never go back. Staff doesn’t care about customers. More

by ashleymccullough31 Verified Customer Verified Customer

Helpful 0

Report | Print

When I purchased my Kia Optima from Lou Fusz in 2013 my sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenan sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenance and I have always had a positive experience. As a result, for the past 10 years I have always trusted Lou Fusz with both my 2013 Kia Optima and my 2016 Dodge Ram vehicles and never once questioning recommended maintenance or repairs. However, this was not the case at my last visit on Oct 20, 2013. As soon as I arrived, I was told that my car was due for factory recommend maintenance and when I declined, I was told if I don't purchase the service I would lose my free oil change benefit. This is the first time I was advised of this policy and I have declined maintenance recommendations in the past. I requested a copy of my contract and the policy, however, they could not find the contract or terms at the time of my visit. As a result, I felt pressured into paying for maintenance with an ultimatum to either purchase the service or lose my oil benefits. When I asked to speak to the service manager, the gentlemen behind me stated I can speak to this. Without introducing himself or taking me aside to address my concerns in private. He began to adamantly try and prove me wrong while guaranteeing he would find the contract and the policy. FYI, it’s been a week and I have yet to hear from him or anyone at Lou Fusz regarding this matter. Furthermore, his body language and tone was very defensive and he did all of this in front of other customers and employees, without taking me aside. I felt intimated and pressured into purchasing service that I was uncomfortable with, not because of the price but because of how the situation was presented and handled in an aggressive manner. More

by gabrummett Verified Customer Verified Customer

Helpful 0

Report | Print

I always have outstanding service at Lou Fusz KIA whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly re whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly recommend servicing your vehicles at Lou Fusz KIA. More

by bhardy1 Verified Customer Verified Customer

Helpful 0

Report | Print

We use Lou Fusz KIA anytime we need service. Their personnel are always professional, helpful, kind, and knowledgeable! Every employee we have ever dealt with in their Service Department, such a Their personnel are always professional, helpful, kind, and knowledgeable! Every employee we have ever dealt with in their Service Department, such as Service Writer Kevin D., Mechanic James S,, and Manager Andy Stumm, is simply outstanding in their job! They are willing to pick up and deliver if we need that service and their efficiency is appreciated. We are always confident that they complete the work right and at a fair Price! More

Helpful 0

Report | Print

Great Service fast! Staff are friendly and worked around my schedule! Will definitely return, thanks Lou Fusz Kia. Staff are friendly and worked around my schedule! Will definitely return, thanks Lou Fusz Kia. More

by Audra Verified Customer Verified Customer

Helpful 0

Report | Print

The experience was great, was a fast and timely service. My service adviser was great about helping with getting other problems resolved. My service adviser was great about helping with getting other problems resolved. More

by gusnlisa Verified Customer Verified Customer

Helpful 0

Report | Print

had a very bad experience with service department manager when i took my vehicle in for a problem with the multi-function light switch. the lights were flickering and going out while driving and had to turn when i took my vehicle in for a problem with the multi-function light switch. the lights were flickering and going out while driving and had to turn lights off a couple of times to get them back on. very dangerous issue. received letter letting me know kia had identified an issue and would cover cost of diagnosis and replacement. according to service manager, they could not recreate the issue and would not be able to fix it. even though the letter clearly said the issue was intermittent. trying to get his escalated to get corrected. More

Helpful 0

Report | Print

Very clean and employees always very explanatory about what service is need to be done. First rate seevice what service is need to be done. First rate seevice More

by dondonnaderleth Verified Customer Verified Customer

Helpful 0

Report | Print

Another great job as always, the Fusz Kia service team are always there for their customers an ddo great work as well. are always there for their customers an ddo great work as well. More

by MEDLIN Verified Customer Verified Customer

Helpful 0

Report | Print