Andy Acevedo

Really appreciate the prompt and complete service. I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! More

by JDRAPERFAMILY Verified Customer Verified Customer

Report | Print

Not very knowledgeable service advisors; especially unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. More

by MARKBUNSTER Verified Customer Verified Customer

Report | Print

The mechanics are friendly enough and they got started on the repair right away when I arrived the repair right away when I arrived More

by HOODDOGLVR Verified Customer Verified Customer

Report | Print

I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed think my only issue would selling service not needed More

by FRANK.LESICK Verified Customer Verified Customer

Report | Print

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

Report | Print

It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More

by kp Verified Customer Verified Customer

Report | Print

They have good personnel. They make customers feel that they want to get the job done correctly.. They make customers feel that they want to get the job done correctly.. More

by WPISTOR Verified Customer Verified Customer

Report | Print

Mercedes of Portland is great. I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! More

by CALLAWAY4343 Verified Customer Verified Customer

Report | Print

My Mercedes was having a hard time turning over. I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling the I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling them about what was wrong with it, they told me it wasn't the ignition and they put a fuse in and it was running fine. They wanted to keep it longer and check other things but I couldn't afford $200 per diagnosis. Plus, they said it was running fine. It wasn't. I had a hard time starting it at the next stop I made. I took it to another Mercedes mechanic and it was the ignition and they got it fixed. I was warned not to take it to the Mercedes dealership because they charge over double what anyone else does. I paid them $200 for the diagnosis and $4 for the fuse. I then took it to another Mercedes mechanic who told me it was the ignition and got it fixed in 3 days. More

by Laura Cromwell Verified Customer Verified Customer

Report | Print

Friendly, prompt service folks! Helpful! Will definitely return for future service. Thank you!! Nice waiting area Helpful! Will definitely return for future service. Thank you!! Nice waiting area More

by cynthiacampbell Verified Customer Verified Customer

Report | Print