Andy Fiedler

Larry Miller used 'bait and switch' and charged me for unauthorized services. Their own clerk, Dana, admitted he failed to inform me of any charges, but Andy refuses to make this right. Terrible customer unauthorized services. Their own clerk, Dana, admitted he failed to inform me of any charges, but Andy refuses to make this right. Terrible customer service! More

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Great salesmanship and very informational. It never took to long when buying my car. Overall great customer service and very happy with their services today to long when buying my car. Overall great customer service and very happy with their services today More

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Andy was awesome! From past experiences, I went in to the dealership expecting to have to battle a bit to get what I needed, but he was genuine and helped me out from the beginning. It was by far the be the dealership expecting to have to battle a bit to get what I needed, but he was genuine and helped me out from the beginning. It was by far the best experience I've had with a dealership to date. More

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Unethical and Unprofessional! Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices. I purchased a used 2017 Volkswagen GTI that was involved in the severe hail storm that struck Larry Miller VW in the spring of 2017. The car has hail damage that was undisclosed and was not properly reported to VW or Carfax and clearly illustrates Larry Miller's desire to hide the diminished value of the car as well as the shady and disgraceful way they do business. The hail damage resulted in the windshield and sunroof having to be replaced. These repairs were not done correctly causing water to leak into the interior of the car. Larry Miller VW even made the first owner of the car sign a liability waiver so that they could not be held responsible for any future claims related to the undisclosed hail damage. Devin Schubert, General Manager falsely claimed that car was not damaged at the dealership and that they did not do the repairs directly contradicting the documented comments made to me and to another VW dealer which is yet another example of their shady and unethical business practices. I took delivery of the car in late April of 2020 after I purchased it from another dealer. The car was a trade-in and had less than 5900 miles. 2 months after I got the car I had put less than 400 miles on it because of everything that’s going on with the pandemic. I took it to the local car wash for the first time in June and was shocked to discover water steadily dripping from the headliner and around the overhead console leaving a 1/2” of water surrounding the gear shifter when I got back in the car after I finished washing it. The water was leaking into the interior as a result of the improper installation of the replacement windshield and sunroof that Larry Milled VW did as a result of the hail storm. The repairs were done by a mystery vendor that they conveniently are unable to identify. I have taken the car to 2 different shops (one VW dealer and one independent shop) and they both strongly agree and confirmed that the leak is a direct result of “a total hack job installation” of the windshield and sunroof on behalf of Larry Miller VW! Larry Miller VW, Devin Schubert the General Manager, Andy Fiedler the Sales Manager and Alex Young the Used Car Sales Manager all refuse to help or offer any type of financial assistance with the repairs that total $4700! I even opened a case with VW America to try to get Larry Miller VW to help and still they refuse to do anything although the leak is clearly a direct result of faulty installation of the replacement parts. All they do is site company policy and refuse to even acknowledge that the issue is related to their extremely poor workmanship. Instead of doing the right thing during a time of great unrest and uncertainty they choose to put their profits first and the customers that support them last. This is no surprise coming from a company that lied to the entire world about the emissions of their diesel cars so that they could put profits first and screw their customers and unnecessarily pollute the environment. They do incredibly poor work and make-up for it by providing even poorer service. If I could give them a negative rating I definitely would! Do not do business with these dishonorable people! More

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Andy, is a fantastic service manager every time I have went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as w went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as well as repairs and maintenance tires etc. More

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Made a difficult experience positive. Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be technical or involving indifferent staff. More

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Best car buying experience ever! From GM Jason Villa(and staff), the entire service department, and Nancy Morikawa,, this was the most pleasurable vehicle purchase ever. This is my 3r From GM Jason Villa(and staff), the entire service department, and Nancy Morikawa,, this was the most pleasurable vehicle purchase ever. This is my 3rd VW(2nd from LMH) and between the excellent Service Department and Sales people like Nancy, you have once again gained my customer loyalty for the future as you all have been doing for the past 16 years! Thanks again and much success for the future. jgd More

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Service experience All was good, took a little longer then I had hoped but was kept informed what was going on with my vehicle and was even offered a loaner car due to t All was good, took a little longer then I had hoped but was kept informed what was going on with my vehicle and was even offered a loaner car due to the length of time to repair my car. More

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Review Sorry I don’t have time for A full review but everything was perfect!!! Great team. Thank you very much for your teams exceptional service. Sorry I don’t have time for A full review but everything was perfect!!! Great team. Thank you very much for your teams exceptional service. More

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2015 2.0 L Diesel recall phase II I think the estimated time listed in the recall letter was silly short and that turned out to be true. I received car in a reasonable time, with the I think the estimated time listed in the recall letter was silly short and that turned out to be true. I received car in a reasonable time, with the outside very clean and everything seems to be working well. The service was essentially replacing the entire under car emissions system. Recall work and loaner car were paid for by VW so it was free for me. Loaner car was zippy little Jetta More

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