"Made a difficult experience positive."
Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be technical or involving indifferent staff.
"Best car buying experience ever!"
From GM Jason Villa(and staff), the entire service department, and Nancy Morikawa,, this was the most pleasurable vehicle purchase ever. This is my 3rd VW(2nd from LMH) and between the excellent Service Department and Sales people like Nancy, you have once again gained my customer loyalty for the future as you all have been doing for the past 16 years!
Thanks again and much success for the future.
"Service experience "
All was good, took a little longer then I had hoped but was kept informed what was going on with my vehicle and was even offered a loaner car due to the length of time to repair my car.
Sorry I don’t have time for A full review but everything was perfect!!! Great team. Thank you very much for your teams exceptional service.
"2015 2.0 L Diesel recall phase II "
- Mike the Larger
I think the estimated time listed in the recall letter was silly short and that turned out to be true. I received car in a reasonable time, with the outside very clean and everything seems to be working well. The service was essentially replacing the entire under car emissions system. Recall work and loaner car were paid for by VW so it was free for me. Loaner car was zippy little Jetta
"Great guys "
Been coming here for 3 cars now over 15 years
Great bunch of folks in service. Always straight shooters. Always wxpailn the work and any issues ina clean concise manner
"Oil Change Bliss"
This oil change for my 2017 golf alltrack was convenient, friendly, and a comfortable wait at a great price. I would highly recommend and gladly will return again.
"Great attention to customer service"
Cindy and Tony spent all the time needed to answer my questions and provide the information I requested during the purchase process. I feel I got a great deal on my new VW. And after the purchase was complete, when an issue arose within the first 2 days, they continued to work with me to make everything just right. I'm highly satisfied with their help and dedication to customer service. Highest marks to Andy the Service Manager, as well, for his efficient and pleasant assistance.
"Great experience throughout!"
- JC Escobar
Everyone was amazing. The salesperson and the thoroughness of his delivery to his knowledge of all the features on the vehicle. The ease of negotiations. The finance manager was great and the new paperless signing process was very easy and straightforward. Excellent experience!
"Bad situation turned around."
I am writing to recognize Larry H Miller VW for superb service during a very difficult situation. The story is long but to sum it up my daughter’s vehicle had a blown motor that was past warranty so no assistance from VW USA. At first, I thought there was going to be a real problem and I sent a pretty “hot” email to Jason Villa, the GM of LHM VW. He called me within 10 minutes and immediately made me feel like there would be a solution. He listened and empathized and offered to help. My family met with him the next morning and he gave us several options that seriously lessened the blow of the blown motor. Jason was able to help with incentives and picked a vehicle with repaired hail damage that he was able to discount a little more. Bottom line, he considered our past poor experience and got my daughter into a safe vehicle she really likes and can afford.
The entire team at Larry H Miller VW has been extremely professional, friendly and most importantly – helpful. Shout out to Andy and Sal in service and Brock in sales. Jason has an excellent team and that kind of positive attitude comes from the top. I have called Jason since with unrelated car questions because he knows a lot and I respect his opinion. Although there was no benefit to taking time with me he again offered to help. We appreciate the way we were treated and credit Jason with turning around a very bad situation and keeping a VW customer for life!