Andy Harris | Page 6

I rarely post reviews unless a company has performed either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look at another vehicle and wound up here towards end of day. We met with Art, who showed us a used Subaru that we were assured repeatedly was in pristine condition. The car appeared to be as described, so we discussed purchasing and Art assured us that we would be able to receive free delivery of the vehicle, or at most, $100, for delivery of the vehicle to my home address if we did not make our decision before close of business. We opted for this and decided about 30 minutes later, while still in the Hickory area, that we would like to purchase the vehicle and have it delivered. Again, we were assured delivery would be at no cost to us up to $100 at the most. We left and returned home. The following day, we were informed delivery would not cost $100, but would in fact cost $300. At this point, we were no longer in the area and had no choice but to pay the additional fee, despite what was previously discussed. When the car arrived to our address, the paperwork had the incorrect street name as well as the incorrect city. We asked if this was something Art could fix for us, and were informed "Art can't help you, you can only speak to Colton." In addition, there were suspicious blanks left on our paperwork under the "you owe" section. We insisted this section was filled out with "nothing owed" prior to signing, and were also assured that the city and street address would be corrected on the paperwork. We were told that the paperwork and the title would be overnighted to us by the following day (Thursday). We insisted on speaking directly with Colton to confirm this. At this time, we were also informed we could not have the title, despite having paid in full, and it would have to be shipped to us. The next morning, I drove to work at the hospital, and reached into the pocket on my driver's side door, which to my surprise, contained an open, loose, razorblade, that I could have cut my hand on. Clearly the car had not been detailed or cleaned properly prior to our purchase. In addition to this, the paperwork did not arrive Thursday, Friday, or the beginning of the next week. We reached out to Art (sales) and Colton (with finance) and were assured again that the package would be overnighted. After two more days, now the end of the following week (Friday), we called again, and were assured by both Colton and the sales manager, Andy, that the title and paperwork had been corrected and were being overnighted. The paperwork was not overnighted, as delivery was not attempted Saturday. I am now writing this Monday, nearly two weeks later, almost at the end of the month, and still have not received the paperwork I need to make an appointment with the DMV. I reached out a third time to both Colton and Andy who informed me an attempt was made and I was not here to sign for the title, despite not ever having been told I needed to be home to sign for it. In addition, no info notice was left telling me where I could pick up the package, or that I could sign to have the package left tomorrow at my address. I was promised by Andy that he would arrange for me to pick up the package this evening and provide me a location where I could do so. He assured me he would call me back directly. He instead called my mother and informed her I could pick up the package tomorrow at a Walgreens. This was nowhere near the conversation I had with him. She said this was unacceptable and asked him to speak with FedEx to fix the issue. He said he "couldn't get through to a person." So it's left to us to sort out ourselves again. I called Andy back, and left a voicemail detailing again what I had asked for him to accomplish and informing him I would be writing this review. I was told he would be in the office until 6pm and I would receive a call back. Yet again, I have not heard anything. Please do not buy a vehicle from this company. Save yourself the headache. More

Report | Print

Tim Whitener is a great person and an excellent salesman. This is the second Kia that we have purchased as a family from Paramount. Tim has taken care of us both times. The managers went out of their way to This is the second Kia that we have purchased as a family from Paramount. Tim has taken care of us both times. The managers went out of their way to find us the exact vehicle that Jonathan wanted. It means so much to us. More

Report | Print