Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
87 Reviews of Andy Mrasz
February 24, 2021
Andrew Mrasz was a pleasure to work with.Professional Andrew Mrasz was a pleasure to work with. Professional through and through. I was kept informed via text throughout the day. Andrew is a credit to Andrew Mrasz was a pleasure to work with. Professional through and through. I was kept informed via text throughout the day. Andrew is a credit to Crown Eurocars Mercedes. More
by dafydd.barry
Helpful 
February 20, 2021
Andrew Mrasz was excellent .......kept me informed thru the service process and got me out in under an hour! Victor Lema was a real pro showing me a few options for consideration when lease runs out the service process and got me out in under an hour! Victor Lema was a real pro showing me a few options for consideration when lease runs out More
by pdotes1
Other Employees Tagged: Victor Lema
October 13, 2020
As a 1st time Mercedes owner, Crown Eurocars has exceeded my expectations. From the excellent care I was given when purchasing my Certified 2018 E400 Cabriolet to the exceptional service provided by Andy Mr my expectations. From the excellent care I was given when purchasing my Certified 2018 E400 Cabriolet to the exceptional service provided by Andy Mrasz on Oct 12, 2020 when I brought it in for it's first service. Andy made sure to check the car's history to see that I was actually due for B Service & Brake System Flush, rather than an A Service which I thought was due. He promised I'd be back in the driver's seat in less than 2 hours and as promised was on my way in an hour and half. Thanks for taking such good care of me Andy. Mike M. More
by mgm67
September 11, 2020
Andy, my service representative, did an exceptional job of coordinating my maintenance service. He arranged to have my car picked up and delivered. He kept me informed about the time frame and the driver of coordinating my maintenance service. He arranged to have my car picked up and delivered. He kept me informed about the time frame and the drivers showed up on schedule. It was seamless. Kudos Andy More
by judy
July 28, 2020
Andy has always been patient, helpful and responsive on the rare occasion our GLC 300 has needed attention. Always a positive experience at Crown MB! Nelson Lees the rare occasion our GLC 300 has needed attention. Always a positive experience at Crown MB! Nelson Lees More
by nlees1771
July 13, 2020
Exceptional .Simply said I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I received...This time it was a little more special because we like most Americans are feeling the financial impact of COVOD-19. In addition to being down to a one income household. Medical bills are continuing to pile up so when the news that the repair was going to be in excess of $6k. We were devastated. Our service specialist Andy Mrasz was so accommodating. patient and understanding. while we tried to figure out what our best options were . He did just about everything he could to help us find a way to get the cost down and the repairs done. He offered words of encouragement and made arrangements for the loaner to be picked up when I wasn't feeling well enough to drive. . Whenever he would call and I answered the phone he would say Hey Mrs. Bennett how you feeling today before we dove into the business side of the conversation. . (I'm tearing up just writing this). Although we will need to wait to get the car repaired. Sometimes you don't know how far your compassion for others will go. He is truly an example of what we need not just the interactions with customers but with each other everyday in ordinary lives. CrownEuro you have a gem of an employee who looked past me as a customer ,disregarded my financial abilities an saw a person who just needed a kind word. I will forever be grateful. Thanks Andy. I will be sure to pay it forward. More
by Peaches
July 13, 2020
Exceptional ! Simply said I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I received...This time it was a little more special because we like most Americans are feeling the financial impact of COVOD-19. In addition to being down to a one income household. Medical bills are continuing to pile up so when the news that the repair was going to be in excess of $6k. We were devastated. Our service specialist Andy Mrasz was so accommodating. patient and understanding. while we tried to figure out what our best options were . He did just about everything he could to help us find a way to get the cost down and the repairs done. He offered words of encouragement and made arrangements for the loaner to be picked up when I wasn't feeling well enough to drive. . Whenever he would call and I answered the phone he would say Hey Mrs. Bennett how you feeling today before we dove into the business side of the conversation. . (I'm tearing up just writing this). Although we will need to wait to get the car repaired. Sometimes you don't know how far your compassion for others will go. He is truly an example of what we need not just the interactions with customers but with each other everyday in ordinary lives. CrownEuro you have a gem of an employee who looked past me as a customer ,disregarded my financial abilities an saw a person who just needed a kind word. I will forever be grateful. Thanks Andy. I will be sure to pay it forward. More
by tonyiabennett
July 12, 2020
Service with a smile. Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his w Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his word. Andy treats all his customers like VIP's. More
by lkent
Other Employees Tagged: Paul - in 'loaner cars.' Very helpful, efficient and professional man!!
July 06, 2020
AWESOME SERVICE Called Patrick McFarland, my Service Advisor at Crown, and ask about Diamond Finish for my CLK-350 since I had a new front bumper and left rear fende Called Patrick McFarland, my Service Advisor at Crown, and ask about Diamond Finish for my CLK-350 since I had a new front bumper and left rear fender redone and had the Resist All Finish put on my car when I purchased it new. He arranged for the service to be done to the entire car inside and out and I was absolutely astonished that my car looked like brand new when I picked it up about four hours later. Pat is always friendly, in a great mood and gets the necessary work done when needed. He is the "BEST" at Crown Eurocars! More
by eakins.judy
Other Employees Tagged: Tom Cammarata, Frank Caporicci, Marc Israel, Patrick McFarland , Charlie Apple,
Dealership Inventory (410 Vehicles)
