Andy Panchal | Page 8

I came to Roush for the convenience of being close to my home and work. I’m very satisfied with my purchase. I’ve had the HRV for 10 days now and there are no complaints from me. I was not completely sat home and work. I’m very satisfied with my purchase. I’ve had the HRV for 10 days now and there are no complaints from me. I was not completely satisfied with my salesman. After spending time with him looking at the car on a Friday and then returning on a Saturday for a scheduled appointment to finalize the purchase and pick up the car, the salesman called me by the wrong name (Kelly) upon greeting me. I corrected him and he apologized explaining he had just been working with Kelly and also sold her a HRV. On two more occasions he addressed me as Kelly and I again corrected him. He once again said he had just sold Kelly a HRV. Your sales people should remember the names of their customers! At the very least he should have checked my file as this was a scheduled appointment. And I’m not really interested in hearing about the sale to a previous customer (if that was even true). My five star rating is for the dealership and not the salesman! I give him no rating. The manager remembered me from My previous visit and the finance guy could not have been more pleasant. Thank you. More

Report | Print

Andy and Joel were amazing to work with, friendly, helpful, and efficient! We had a great experience and I would absolutely recommend Roush Honda to anyone in the market! Thank you so much to you both helpful, and efficient! We had a great experience and I would absolutely recommend Roush Honda to anyone in the market! Thank you so much to you both! More

Report | Print

What can I say about mr. Steven Dewberry nothing but awesome. Awesome I mean he showed me the pros and cons I've leasing or buying out and I decided to go with buying out right man thank you so much mr awesome. Awesome I mean he showed me the pros and cons I've leasing or buying out and I decided to go with buying out right man thank you so much mr Steven Dewberry and God bless you More

Report | Print

It is good dealer with a lot of inventory. Sales representatives are helpful and professional representatives are helpful and professional More

Report | Print

Jeff was the best! He patiently answered every question we had and made sure everything went smoothly. We were able to purchase the car we wanted. Roush Honda just gained lifelong customers — we’ll absolut we had and made sure everything went smoothly. We were able to purchase the car we wanted. Roush Honda just gained lifelong customers — we’ll absolutely be back! More

Report | Print

I would state this dealership works as a team. I would give special mention to Otis, Andy, and Richard who made our sale quick and efficient. We have used this dealership for years and are pleased that it give special mention to Otis, Andy, and Richard who made our sale quick and efficient. We have used this dealership for years and are pleased that it is near our home. They do not slack on customer service. More

Report | Print

Jeff was very knowledgeable and the car buying process was efficient! was efficient! More

Report | Print

Shawn, Andy, &, Mike went above and beyond to get me the vehicle I wanted and more importantly the one my family needed at an absolute amazing price and oberall deal. I am without a doubt a very satisfied a vehicle I wanted and more importantly the one my family needed at an absolute amazing price and oberall deal. I am without a doubt a very satisfied and now life long customer to Roush Honda. More

Report | Print

Jeff is one of the best I have ever meet when it comes to his interpersonal skills with his customers. He has once again made me feel like a family member and has taken care of my every need. He is one of a his interpersonal skills with his customers. He has once again made me feel like a family member and has taken care of my every need. He is one of a kind and I will always be back to buy a car from him. More

Report | Print

Jan was wonderful to work with and ran circles around her co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swa co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swamped on a holiday with several customers she made you feel like the only one. Because it was a holiday, it took over 3 hours to purchase a new car which is a reflection on the dealership and not Jan (who apologized several times and kept checking in on me). I gave the feedback professionally to the manager on duty (Andy?) who's response was not what I would have expected. It was full of excuses of why the finance team was running behind (I paid in full for the vehicle btw) and why the detail shop was running behind, etc. As someone who manages a large team of CS reps and works with customers every day I would give him advice to not tell the customer why everything isn't working, but instead take the time to align and acknowledge that there is an issue and offer thanks for the feedback. People just want to be heard and want to know that you are trying to make it better. Jan did just that when she ran over to the detail shop and expedited my vehicle to be brought to me. My guess is that it would have been brought to me at that time anyway, BUT the difference in what she did was show that she was prioritizing my need to leave due to being there for so long and it made me feel heard and appreciated. Thank you Jan for all you did to help me pick out a van for my wife, we both love it! More

Report | Print