Andy Stanley | Page 11

Mall of Georgia Ford responded

Thank you so much for the fantastic review of Mall of Georgia Ford! We're thrilled to hear you had a positive experience and especially appreciate you recommending Andy and Daren.

Mall of Georgia Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that your experience at Mall of Georgia Ford was positive. Especially hearing that our team provided a pressure-free sales environment and exceptional service after your purchase. We're always happy to help, so please don't hesitate to reach out if you have any questions or service needs in the future. Thank you for choosing Mall of Georgia Ford!

Mall of Georgia Ford responded

Thank you for the wonderful review! At Mall of Georgia Ford, creating a family atmosphere and building trust with our customers is our top priority. Your feedback means the world to us, especially knowing you've been coming to us for years.

Mall of Georgia Ford responded

We sincerely apologize that your experience fell short of our professional standards. We value our customers' time and understand your frustration. To ensure a courteous and efficient experience, we'd like to connect you with Dragos Teodor, our Customer Service Manager, who can be reached at dteodor@mogf.com. Dragos is committed to resolving this issue and ensuring your satisfaction.

Mall of Georgia Ford responded

Wow, that's fantastic to hear! We set a high bar for customer service, and it sounds like your service advisor exceeded it. We appreciate them going the extra mile to help you out.

Mall of Georgia Ford responded

We're thrilled to hear you had a fantastic experience! Thank you for mentioning our commitment to finding the best price and the perfect car for you. At Mall of Georgia Ford, customer satisfaction is our top priority, and it sounds like we achieved that for you. We appreciate you recognizing our team's hard work – it means a lot! Congratulations on your new car! Welcome to the Mall of Georgia Ford family!

Mall of Georgia Ford responded

Wow, that's fantastic feedback about Scott Tackabury! We appreciate you recognizing him for always taking such good care of you and your vehicles. It means a lot to us that you trust Scott's expertise. We'll be sure to pass your kind words on to him. At Mall of Georgia Ford, we strive to provide exceptional service throughout the repair process, and it sounds like Scott consistently delivers that for you.

Mall of Georgia Ford responded

Thank you for taking the time to leave a review about Mall of Georgia Ford. We appreciate your feedback and apologize that one of our new team members' communication style fell short of your expectations. We take pride in having a team of effective communicators, and we understand that clear and concise communication is essential to a positive customer experience. While we're glad you found most of our staff easy to talk to, we're always working to improve. We'll use your feedback as a valuable training opportunity for our new employees. We want them to understand how their communication style can impact the customer experience. Thank you for your understanding. We hope to see you again soon and provide you with an exceptional experience at Mall of Georgia Ford.

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear that our team provided you with great service. Thank you for your recommendation. Please visit us again for all of your vehicle needs.