Andy Stanley | Page 7

Mall of Georgia Ford responded

Thank you so much for your glowing recommendation! We are truly thrilled to hear that you had an awesome experience at our dealership and found our team to be wonderful. Knowing that you would recommend us to others is the highest compliment we can receive. We strive to create a welcoming and positive environment for all our customers, and your feedback confirms that we're on the right track. We appreciate you taking the time to share your thoughts, and we look forward to the opportunity to serve you, your friends, and your family in the future.

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you and complete your service on time. We truly appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that your car-buying experience was one of the best and that our service department has consistently met your needs. Speed and efficiency are important to us, and we're glad we could provide that for you. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your great feedback! We're so glad to hear that your experience was professional and attentive, and that you were satisfied with the fair trade-in offer. It's wonderful that your car was ready to go, clean and looking great at pickup. We appreciate your business and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent customer service and appreciate your input on the importance of taking the time to connect with our guests. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will be happy to address your concerns and work towards improving your experience. We value your insights and hope to have the opportunity to serve you better in the future.