Angel Duran

Got there early and they moved pretty fast even washed my car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hu car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hurt your back More

by DALELATHAM61 Verified Customer Verified Customer

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Horrible experience will never buy a car from your company again Service sucks and Downey facility was the worse company again Service sucks and Downey facility was the worse More

by EROPZ Verified Customer Verified Customer

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All the staff are friendly in the service department cris it's so nice and very helpful thank you it's so nice and very helpful thank you More

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They do a great job and have great snacks and drinks. Very friendly and free Lyfts home and back are very Convenient. Very friendly and free Lyfts home and back are very Convenient. More

by JAQ77 Verified Customer Verified Customer

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Satisfecha por su amabilidad gracias a todos por ser muy amables sigan adelante con sus proyectos very happy amables sigan adelante con sus proyectos very happy More

by ARACELIDOMINGUEZ66 Verified Customer Verified Customer

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Great service and excellent customer service And good luck on the new job today as well and thank you very much for your service luck on the new job today as well and thank you very much for your service More

by arvelazquez70 Verified Customer Verified Customer

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I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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I am writing to express my extreme disappointment regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on [03/04/2025]. Upon retrieving my vehicle on I did see the damage. However the next morning with the sunlight shining on it , I discovered door panel damage to the driver's side door. Given that the vehicle had only been in my possession and your dealership's lot since the service appointment, the damage could only have occurred on your premises. I immediately brought this to the attention of Angel (Service Manager) and Jose Martinez (Service Writer) on [03/05/25 2 8:30 am]. They acknowledged the damage and indicted that repairs would be scheduled within one to two weeks. Subsequently, I received a low-resolution security camera image purportedly showing my vehicle at the time of pickup. This image is insufficient to refute the evidence that the damage occurred while my vehicle was in your care. The congested parking conditions at your facility, as I previously described, create a high risk of such incidents. I am requesting that you take full responsibility for the damage to my vehicle and promptly schedule the necessary repairs. I look forward to a swift resolution to this matter. More

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Jose Martinez and the service team went above and beyond to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my wife and I were waiting for our car to be brought back to us when the service was completed. The dealership overall was very pleasant to be at and well-maintained. It was a great experience overall! We will be back there for any future Hyundai needs! More

by jasonevaristo Verified Customer Verified Customer

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Great service, great communication the survey shouldn’t require 15 words. A lot of people won’t answer it because of this. require 15 words. A lot of people won’t answer it because of this. More

by juanmsq Verified Customer Verified Customer

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