Angel Santana | Page 3

From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

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Danny is a great salesman’s whom know what I was asking about the vehicles, I would recommend him to everyone who is looking to buy/lease. about the vehicles, I would recommend him to everyone who is looking to buy/lease. More

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Purchased a used Tiguan Shaun was very helpful with getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! More

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Salesperson Chris Smith kept me informed and updated on the process of my new car and was informative on the details. Great hands on experience. the process of my new car and was informative on the details. Great hands on experience. More

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I recently purchased a car for my mom and honestly Shaun saved the deal, we walked away because the managers were not helpful. But Shaun went above and beyond. Angel in finance added the final excellent cus saved the deal, we walked away because the managers were not helpful. But Shaun went above and beyond. Angel in finance added the final excellent customer service lacking the rest of the team there. If not for them 2, we would not have bought at this dealer, they are both OUTSTANDING!!! More

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I was very impressed by VW of Downtown Chicago. I was well taken care of and walked away with a car I love! I’m glad I live close by and will be back for service in the future. I would highly recom I was well taken care of and walked away with a car I love! I’m glad I live close by and will be back for service in the future. I would highly recommend! More

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Manny, Julian, Angel 5/5. I was very happy to work with all three of them in my next car purchase. Undergoing renovations, I know isn’t an easy task, but I was happily met and I was very happy to work with all three of them in my next car purchase. Undergoing renovations, I know isn’t an easy task, but I was happily met and was promised the vehicle I have been wanting. I would highly recommend this three and for you to stop in at Volkswagen of Downtown. More

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Manuel, Julian, and Angel 5/5. I was very pleased to have worked with all three of them, given the renovations at the building is undergoing, It’s very exciting to see all the good I was very pleased to have worked with all three of them, given the renovations at the building is undergoing, It’s very exciting to see all the good things that are to come from this dealership. It’s not every day that one purchase a car, but I would recommend this trio and a trip to VW of downtown. More

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Great people down to earth. They were patient with me so happy love them yes They were patient with me so happy love them yes More

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Angie and the entire team at Downtown Volkswagen were extremely helpful and professional. They made the entire purchasing process seamless and comfortable. We’ll be back for our next VW! extremely helpful and professional. They made the entire purchasing process seamless and comfortable. We’ll be back for our next VW! More

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