Angel Serrano | Page 19

I was getting the run around by 2 separate people in the Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he is on his way to a promotion. Others can learn from him. More

by tim.sims Verified Customer Verified Customer

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Very poor communication and customer service. I dropped off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my ca off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my car. Service was not complete on day 1 and I was told I would get a call first thing in the morning on day 2. Day 2 11AM I received no calls, so I called back and finally talked to a helpful person, I asked if they had looked into the “shift light” that wasn’t coming on, I was told that was not communicated. So more wait and no call back, when I called to get informando on for the second time I got the amount for what could be wrong. Finally got a call back aroun 4 PM starting they didn’t have a light bulb, so my option was to get the car and schedule another day or leave it there overnight once again. Day 3 Noon, car finally ready. More

by carolinagioia Verified Customer Verified Customer

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Manny went above and beyond to help us. Excelente Manny went above and beyond to help us. Excelente costumer service, the car I wanted was at a different dealership and Manny took a day of his work Manny went above and beyond to help us. Excelente costumer service, the car I wanted was at a different dealership and Manny took a day of his work to pick it up. Love my car More

by NATHALIAJEFFERS Verified Customer Verified Customer

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Took care of me when I needed a engine issue take care of under warranty and kept me in the loop, in a timely fashioned under warranty and kept me in the loop, in a timely fashioned More

by davidevangelista871 Verified Customer Verified Customer

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Great people to work with from start to finish. Always received straight answers to any questions I had. Well worth the 2+ hour drive from Jacksonville. received straight answers to any questions I had. Well worth the 2+ hour drive from Jacksonville. More

by JIM@JIMMULLANEY.COM Verified Customer Verified Customer

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Very happy with our salesman Manny. Took plenty of time with no sales pressure. The manager worked with us to get a great price and finance department explained everything to our satisfaction with no sales pressure. The manager worked with us to get a great price and finance department explained everything to our satisfaction More

by HEATHER55 Verified Customer Verified Customer

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