Randi Sherwood

Doug was professional, knowledgeable, and quick to help resolve my request. Their excellent service and attention to detail were greatly appreciated. resolve my request. Their excellent service and attention to detail were greatly appreciated. More

by mr.ryanconverse Verified Customer Verified Customer

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Randi did a wonderful job helping us with our concerns. She was very helpful with e everything we needed. The service is always great here. She was very helpful with e everything we needed. The service is always great here. More

by kenlundgren.kl Verified Customer Verified Customer

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Pretty good service from my experience got a new def tank sensor plus the tank sensor plus the tank More

by REUBENSWARTZ430 Verified Customer Verified Customer

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Doug, Kristen, Angie (or Randy) and Angie were all great to work with, really appreciate everyone! Thanks to work with, really appreciate everyone! Thanks More

by chrisbobmpls Verified Customer Verified Customer

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Easy to work with and convenient to schedule maintenance. Nice waiting room and complimentary water. Nice waiting room and complimentary water. More

by tessabucknell Verified Customer Verified Customer

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They have always provided great service at a fair price and do so in a timely manner. and do so in a timely manner. More

by otism57 Verified Customer Verified Customer

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The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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All of the employees have been wonderful to work with-kind and helpful. This is our second purchase of a new vehicle from them. with-kind and helpful. This is our second purchase of a new vehicle from them. More

by toadbro1 Verified Customer Verified Customer

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Purchased a 2021 chrysler pacifica at the beginning of October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was good i had a diagnostic report run and came to find the van had 9 faults one being the steering wheel heater. I contacted the dealership to ask them why these codes were present on a certified used van they had sold me. The service rep informed me that they had no record of a diagnostic being run prior to selling the car. Then I contacted the sales manager who basically told me that the codes must have happened in the three weeks that i had owned it and it was my problem even though they had no hard evidence that the car was code free when they sold it! So bottom line now i have to take it to a dealer near me (the dealer i bought it from is 3 hours away) and spend a $100 for the deductible and out the use of the car while they fix the issues that should have been taken care of by Austin chrysler motors in Austin Minnesota. They sell cars but DON'T stand behind them!!! More

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