Anita Ruiz

INFINITI of South Bay responded

Thank you so much for sharing your experience online! I am incredibly proud that Edson and Carlos went above and beyond to diagnose and fix your vehicle when others couldn’t. Our team always puts in the extra effort to make sure our customers leave happy and satisfied! It means a lot to me that you now trust us with all three of your Infiniti cars, that’s the highest compliment we could ask for! We’re honored to have you as part of the INFINITI of South Bay family and look forward to continuing to provide you with exceptional service. See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for sharing your experience! We're so glad that Kaz and Anita made your car-buying process smooth, friendly, and pressure-free. We’re happy the online paperwork helped speed things up for you too. We work hard to ensure that the car buying process is as smooth as possible, thanks for recognizing our hard work! Congratulations on your new car, and thank you for choosing us! Look forward to seeing you back again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Robcm13, Thank you for the 4 star response for your experience with our sales team at INFINITI of South Bay. We feel badly that you feel badly, and in no way did we mean to misrepresent the vehicle. All preowned vehicles, no matter where you buy them, are sold as is. Preowned vehicles are not new, and as such, you enjoy much lower pricing for a great looking and running "like new" vehicle. Know that you received a great ride at a very good price. We hope you enjoy your purchase for many years to come. Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled that this was the smoothest car-buying experience you’ve ever had! What a compliment! Providing honest, friendly, and hassle-free service is what we strive for, and it means a lot to know we hit the mark. We truly appreciate your continued business and look forward to helping you again in the future! Best regards, Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Joseph, Wow! Reading your review totally made our day here at INFINITI of South Bay! 😉 We're absolutely thrilled to hear you had such a smooth, supportive, and confidence-boosting experience purchasing your first car with us. It sounds like Brian and Anita really went above and beyond for you, and we're so proud to have them on our team! Taking the time to explain everything without any pressure and even making after-hours calls to make it all work for you... that's what we call the INFINITI of South Bay "way"! We work to build relationships, long-term relationships. Making your first dealership purchase enjoyable and stress-free was our goal. We're so happy we could be a part of this big milestone for you! Thank you so much for the fantastic five-star review and for giving Brian and Anita such a wonderful shout-out. We truly appreciate your business and hope you absolutely LOVE your new ride! Welcome to the INFINITI of South Bay family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ernest, Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay. We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them. We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Nicole, Thank you for recognizing that our team was friendly and professional. As a family owned business, we strive to treat people as we would like to be treated. Our difference is our people and how we serve our clients, and it is so meaningful when this is recognized and appreciated. Thank you for your review, and for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for this awesome review! I’m thrilled that Anita provided you with such responsive and helpful service. She goes above and beyond to ensure every customer has a great experience. It was equally amazing working with you, thank you for choosing us! We look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay