Annie Thompson | Page 14

My family and I have bought several vehicles from Dean Team Subaru over the years, with nothing but good outcomes. We consider them a trusted dealership and still use them for servicing our vehicles. Team Subaru over the years, with nothing but good outcomes. We consider them a trusted dealership and still use them for servicing our vehicles. More

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I know I can have my car serviced almost anywhere but I like the way we are treated at the Dean Team Subaru. like the way we are treated at the Dean Team Subaru. More

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Annie and all the service workers are great to work with. My car had several issues and Annie and I came up with a plan since I couldn't afford to fix them all at once. My car had several issues and Annie and I came up with a plan since I couldn't afford to fix them all at once. More

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Fast - professional - friendly- honest - my go to people Thanks for being good at what you do. Thanks for being good at what you do. More

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I wasted a full day with my car at Meineke. Issues were not resolved! This dealership is not as convenient for me but boy is it worth the drive when working with people like Annie! They ski Issues were not resolved! This dealership is not as convenient for me but boy is it worth the drive when working with people like Annie! They skilled technicians addressed the noise quickly and Annie’s communication through the process was top notch! Won’t waste my time going anywhere else. More

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As always, Dean Team Subaru surpassed our expectations when buying our 2022 Ascent. Our salesman, Sam Goevert, was extraordinary as in the past, and he went above and beyond to deliver our vehicle to us when buying our 2022 Ascent. Our salesman, Sam Goevert, was extraordinary as in the past, and he went above and beyond to deliver our vehicle to us. Sam is 10+ in our books. I recommend Dean Team and Sam to everyone we know that is wanting to purchase a new or used Subaru. Sam and Dean Team will never disappoint you! More

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Smooth sale with no pressure. CJ handled things smoothly. Financing went through quickly and efficently. CJ handled things smoothly. Financing went through quickly and efficently. More

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We are long time customers & everyone has always been wonderful!!! We have purchased 2 diesel Jettas & just purchased a Subaru Crosstrek. Ike & Phil Dean have been fantastic & we really appreciate all of wonderful!!! We have purchased 2 diesel Jettas & just purchased a Subaru Crosstrek. Ike & Phil Dean have been fantastic & we really appreciate all of their attention to detail & we feel like we got an outstanding deal! We highly recommend them & the entire dealership! More

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Excellent communication and service from Dean Team Subaru! I have purchased two cars here and have been happy with both. Thank you especially to CJ in sales and Annie and Jeff in the Service Departmen Subaru! I have purchased two cars here and have been happy with both. Thank you especially to CJ in sales and Annie and Jeff in the Service Department! More

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I bought a beautiful used Subaru from this dealer and after a few weeks I noticed the orange paint peeling in multiple locations of the car and the vehicle is only a year old. I researched online the or after a few weeks I noticed the orange paint peeling in multiple locations of the car and the vehicle is only a year old. I researched online the orange paint of these vehicles and found out it was a known issue so I contacted the Dean Team to see how to get it fixed before it caused rust issues. I was told to take multiple photos and submit them for review to Annie and she would assist getting this fixed. I did exactly as Annie asked but then Eric got involved and directed me to take it to a Subaru dealership closer to my home for inspection of paint issues. Once again I followed instructions and Meredith at another location kindly assisted and agreed the paint was peeling and it was a known issue. I reached back out to Annie and Eric and they told me the other dealership had to help me get this fixed. I reached out to Meredith and she told me the dealership I just purchased my car from had to fix it. Very frustrating and after 45 days nothing was done to assist. I finally called the corporate office myself and they told me the dealership would have to submit an estimate of costs to fix this known issue. Eric and Annie told me to go back to local dealership to get estimate which I did. I shared this estimate with Eric and Annie over a week ago and never heard anything. I just reached out via email to check to see if the Dean team submitted the estimate to corporate and here is Eric's very unprofessional reply: Once again….and hopefully for the last time. It must be done by the dealer that inspected it. I am shocked that we have been treated this way by this dealership and I guess I will have to call corporate again to see if I can do all of this myself. I will never purchase a used vehicle or any vehicle from the Dean Team again! More

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