Annie Thompson | Page 24

Excellent Experience! Ryan was very polite and knowledgeable. The Dean Team provided excellent customer service in all aspects of our experience. We will recommend Ryan and Ryan was very polite and knowledgeable. The Dean Team provided excellent customer service in all aspects of our experience. We will recommend Ryan and the Dean Team Dealership to our family and friends. More

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Such a refreshing sales experience with this operation! Wow! From my first phone call to my visit with the finance department there was nothing but class, professionalism, consideration and respect. These guys a From my first phone call to my visit with the finance department there was nothing but class, professionalism, consideration and respect. These guys are top players and this is my second VW bought from Dean Team Ballwin. Keep up the awesomeness! More

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Wouldn't recommend doing business with Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the de Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the dealership and you will scrap on the bump if you have a low sitting car. Car wash WILL scratch your car NEVER USE. Also half of the features I bought on my NEW car still don't work. Don't buy a Subaru. More

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Made service appointment easy After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Frida After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Friday during business hours so coordinating was a challenge for me. JD in sales helped schedule the appointment and Annie had me in and out quickly so I could get back to work. JD even stopped by after service to make sure everything was okay. Great job! More

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BUYER BEWARE!!! I'm sort of stunned by the numerous positive ratings I see regarding this dealership. I've had nothing but bad experiences with them, and have not he I'm sort of stunned by the numerous positive ratings I see regarding this dealership. I've had nothing but bad experiences with them, and have not heard any positive feedback from anyone else I've known who has done business with them. It makes me wonder if they pay a service to have positive comments added to websites to offset the negative comments from real customers. The terrible experience began with the high pressure salesman that wouldn't even give me a monthly payment quote and ended with them not repairing an issue while the car was under warranty. I began having problems with windshield wipers on the vehicle at around 32,000 miles. The wipers would just not work at all on certain days, then other days there wouldn't be a problem. I made an appointment, arranged to borrow a car from a family member, took time off of work to get the car in to the dealer and took the car in for repair. I went to work an left the car at the dealership. At the end of the day, I received a call regarding the wipers. The service manager basically informed me there was nothing they could do because the wipers were working. He told me there was no possible way to figure out what was wrong because they were currently working. He instructed me to bring the car back in when they were not working. I was then passed on to a "service advisor" named Annie Thompson whose job seems to be to stand the dealership's ground when they know someone will be upset because they are not doing anything for them. Annie proceeded to give me her name and phone number and tell me that I should call her directly the next time there was an issue. She would make sure the repairs were done and the car got in for service. I expressed my concern that the warranty would be expiring on the car soon. What should I do if that happened before the wipers could be repaired? Annie assured me this would not be a problem since the issue was documented in the computer system. They would fix it, no problem! Little did I know, it would become a problem. Not only was that a false statement, but it served as a false sense of security to me. It prompted me to go on about my business and expect that the dealership would honor their promise. I later found out (from VW customer service) that they would have directed the dealership to repair my windshield wipers after the first visit, had I just called to complain!! Instead, I went on for 1.5 years trying to get the car to the dealership when the wipers weren't working. I made several appointments that I canceled due to the wipers miraculously working again just prior to me taking it in. I finally got the car in when the wipers weren't working! Then Ms. Thompson got on the phone and told me I had to pay $500 + installation for a new wiper motor that is needed. When I reminded her of the promise she made to me, she stated she didn't know who would have promised that because they "don't do that!" When I pointed out that the wipers had a documented issue prior to the warranty expiration, she told me I had to contact VW customer care to plead my case with them. "Perhaps they will help you!" So, after some questioning as to why I should be the one to plead my case when they will ultimately have to get the answer from VW, I called customer care. Customer care had no idea what I was talking about and told me "the dealership knows our warranty information. We don't do anything beyond that. We don't know why they asked you to call us." So, after one and a half years of bringing my car in for the same problem, being stranded without a car in the rain with no working wipers, wondering if I would be able to get to work the next day if there was inclement weather, and getting the general run around....I now have a huge bill on a part replacement of a part that failed prior to the warranty expiration. DO NOT GO TO DEAN TEAM!!! That is my advice. If you do, hope you never have an issue with your car that needs repair. They'll attempt to wait out the warranty so you can pay for it yourself! Carrie Dickhans More

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Wouldn't Buy Anywhere Else Just bought our 4th Dean Team VW from these guys. What else needs to be said? Also, service dept is top-notch! Always a great experience. Just bought our 4th Dean Team VW from these guys. What else needs to be said? Also, service dept is top-notch! Always a great experience. More

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Complete trust in Dean Team service team Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she co Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else. More

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General maintenance and oil change. The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her way to honor a commitment she made in an effort to maintain a good customer experience. I bought my Subaru from this dealership which was a pleasant experience and will continue to have my vehicle serviced by them. More

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Great service I was very pleased with the service that I received at Dean Team. My boyfriend got his car here and our car salesman Paul found him the exact car he w I was very pleased with the service that I received at Dean Team. My boyfriend got his car here and our car salesman Paul found him the exact car he wanted for the price we wanted to pay. So when it came time for me to get a car Paul worked with me to find me the car that I wanted, even though the car I wanted was hard to find. In the end he found me my car and I paid the price I wanted to. So over all I am very happy with the dealer. Also if you need to get any service done on your car Annie in the service department is the best. More

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Delighted with 5 used cars bought here in the last 24 years! Each car was thoroughly checked and in top shape. The one time there was a problem that was missed, they made it right with no questions asked. These Each car was thoroughly checked and in top shape. The one time there was a problem that was missed, they made it right with no questions asked. These people embody the ideals of honesty, integrety and excellence. I did not even consider looking anywhere else for the car I just helped my son purchase. I just called Paul Bierman - told him what I was looking for and he delivered! Annie Thompson and the whole service department are exceptional. The Dean Team truly understands the value of a long-term relationship with the customer! I'll be back! More

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