Annie Thompson | Page 23

A NERVOUS BUYER I CHECKED OUT THREE SUBARU DEALERSHIPS PRIOR TO EMPLOYING JD DAUGHERTY AT THE DEAN TEAM TO HELP ME PURCHASE MY FIRST SUBARU. HAVING READ CONSUMERS R I CHECKED OUT THREE SUBARU DEALERSHIPS PRIOR TO EMPLOYING JD DAUGHERTY AT THE DEAN TEAM TO HELP ME PURCHASE MY FIRST SUBARU. HAVING READ CONSUMERS REPORT AND ENCOURAGED BY FAMILY AND FRIENDS TO CHECK OUT SUBARU, I WAS CONVINCED THAT WAS THE PRODUCT FOR ME. I WAS PLEASED WITH DJ HAVING THE DESIRE TO REALLY LISTEN, AND CARE THAT I WAS SERVED WELL. THERE WAS GREAT FOLLOWUP.. HAD A QUIRKY ADJUSTMENT NEEDED.. DJ WAS GIVEN THE SUPPORT BY HIS MANAGER TO ENSURE ME I WOULD BE GIVEN ALL SERVICE NEEDED TO CORRECT THE PROBLEM. IT WAS CORRECTED TIMELY AND I WAS GIVEN A COMPARABLE LOANER CAR. BEING SOMEONE WHO WAS USED TO DOING THESE MAJOR PURCHASES AS A COUPLE,, NOW BEING ALONE WITH THE RECENT DEATH OF MY HUSBAND, THIS WAS A SCAREY ADVENTURE THAT WAS A GOOD EXPERIENCE. A L S O: I WANT TO GIVE KUDOS TO RICK IN FINANCING . LAST BUT NOT LEAST, ANNIE THOMPSON IN SERVICE WHO WENT WAY OUT OF HER WAY TO MAKE SURE I WAS WELL TREATED.. SHE DROVE MY LONER OUT AND PICKED UP MY CAR WHICH WAS NO LITTLE JAUNT ON HER DAY OFF !! A BIG DEAL TO ME TO HAVE SUCH SERVICE !!! "LOVE IS WHAT MAKES SUBARU A SUBARU" "LOVE IS WHAT MAKES A SUBARU A SUBARU !" More

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Didn't fix my car I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I will never go there again More

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Truly excellent dealership experience Honest. Straighforward. Fast and responsive. And best of all, forthright and fair in dealing with everything about the sale and service of my car. I w Honest. Straighforward. Fast and responsive. And best of all, forthright and fair in dealing with everything about the sale and service of my car. I would highly recommend this dealership. Well done! More

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I love my new 2017 Jetta I purchased a 2010 Jetta TDI Diesel in 2009 and have driven it for 7 years. It was a great car and over the years I received exceptional service from I purchased a 2010 Jetta TDI Diesel in 2009 and have driven it for 7 years. It was a great car and over the years I received exceptional service from Scott and Annie and their service department. VW will be buying back my TDI in December so I decided to buy a new Jetta to replace it. My salesman is Richard Gotsch and he gave me an awesome buying experience. He is very knowledgeable and listened to exactly what I was looking for. He was able to highlight all the advantages of owning a new Jetta and guided me through the process of getting all the features that will make me happy for the life of my new car. So far I have not been disappointed. Thanks to the Dean Team and all of it's competent and considerate personnel. More

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Very friendly service Very accommodating and helpful during my transition of cars. Friendly and easy transaction. Good education of new car features as well. Great custom Very accommodating and helpful during my transition of cars. Friendly and easy transaction. Good education of new car features as well. Great customer service to my dad and I. Thanks! More

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Service - will not be back This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on w This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on while breaking. After talking with the dealer in Springfield, MO where I bought the car, they recommended a simple fix of just changing the break light switch. I told the woman at Dean Team this exact thing and 24 hours later I am left with an absurd charge after she tells me that she confirmed that they found the same thing. I asked her why it took them so long and why it was so expensive to find the same thing that I told them going in that another dealer had already identified over the phone without even needed to look at my car what the problem was. No answer was given. If it's that common of a problem, this place missed that memo Subaru. She then tells me that she did me a favor by not charging me more and that it costs more here than other generic auto shops for the same work because "Subaru mechanics are specially trained". I think better training is needed at this location because it took them longer and cost me more to figure out what they were already told going in to the service appointment. A friend who used to live in the area bought a Subaru from another dealer because of a poor experience at Dean Team as well, and now I understand why. I will not recommend this place and I will not be back. More

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Excellent Experience! Ryan was very polite and knowledgeable. The Dean Team provided excellent customer service in all aspects of our experience. We will recommend Ryan and Ryan was very polite and knowledgeable. The Dean Team provided excellent customer service in all aspects of our experience. We will recommend Ryan and the Dean Team Dealership to our family and friends. More

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Such a refreshing sales experience with this operation! Wow! From my first phone call to my visit with the finance department there was nothing but class, professionalism, consideration and respect. These guys a From my first phone call to my visit with the finance department there was nothing but class, professionalism, consideration and respect. These guys are top players and this is my second VW bought from Dean Team Ballwin. Keep up the awesomeness! More

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Wouldn't recommend doing business with Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the de Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the dealership and you will scrap on the bump if you have a low sitting car. Car wash WILL scratch your car NEVER USE. Also half of the features I bought on my NEW car still don't work. Don't buy a Subaru. More

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Made service appointment easy After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Frida After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Friday during business hours so coordinating was a challenge for me. JD in sales helped schedule the appointment and Annie had me in and out quickly so I could get back to work. JD even stopped by after service to make sure everything was okay. Great job! More

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