Anthony Birdsong

Excellente journée was to buy a car from them and the castemer service is amazing thank you for the advices and information I gather from them I really appreciate it castemer service is amazing thank you for the advices and information I gather from them I really appreciate it More

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This dealership lives up to the sleazy reputation associated with used car sales and Mr Birdsong is an owner and allows it to happen. Look at all the negative reviews and the consistent pattern. They associated with used car sales and Mr Birdsong is an owner and allows it to happen. Look at all the negative reviews and the consistent pattern. They do the bait and switch with their pricing and then proclaim it's all in writing and displayed somewhere but they are not straightforward and transparent. More

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Hampstead Pre-Owned is not transparent nor honest. We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So ple We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So please read all of the negative reviews before wasting your time as we had some of the same experiences that I am now reading. The other reviewers seem to have similar issues and dishonesty as well from the certified check for our own financing to them trying to force people in various ways to run your credit to finance with them. For our situation, they knew we were bringing a check from our Bank as they even spoke to the Bank mid day because they had to correct their invoice for the car (originally written incorrect). Similar to what the reviewer stated on October 26, 2025 we were also told two different stories and negative feedback on our bank after driving an hour and then sitting there for nearly two hours. First, we were told that APLFCU stopped working with Hampstead Pre Owned. Then I was told that APLFCU was not good for the money and have bounced checks with them. We brought our own 3.9 financing and they continued to want us to finance through them or at least have a back up financing process. There words were "so that we have back up financing, if the certified cashiers check bounces." They were also not transparent in all of their fees the first time we looked at the car. Originally they say that the HPCO Certification is done for all of our customers when it is not you actually pay for it. We only returned from our original discussions on the vehicle because "they called us" and removed all of the unnecessary fees (10% for using your own financing and the HPCO certification charge, delivery fee since the car came from Westminster Toyota and not out of state). The locations where the car has been is located on CARFAX report if you are not aware. After wasting our time sitting there with our own financing, that they were well aware of, they unsuccessfully tried pushing us to allow them run the purchase through their financing to have back up because they believe the CERTIFIED CASHIERS check would bounce. As a family this is extremely insulting. Raquel tried to jump in the conversation and give the worst analogy of would I accept a person check from her. Of course, no. Then she continued to insult me and speak to me as if I was uneducated. All in front of the Customer Service Manager that I was speaking to outside. Raquel was extremely rude and then walked away while making nasty comments. The Customer Service Manager did nothing except ask me to leave the check and come back in a few days to pick up the car once they have officially cashed the check. There are too many dealerships around with lots of inventory to play games, insult and be disrespectful to customers. I did not read the reviews online as I previously 5 years ago had a good experience. The bad reviews on here are real so believe them. More

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Got a wonderful experience, thank u Kiran for making this entire experience memorable.highly recommend this dealery entire experience memorable.highly recommend this dealery More

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Germone was excellent whenever you need to buy a car just go see him everyone was nice go see him everyone was nice More

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This dealership operates a classic bait-and-switch pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, and they are actively deceptive when asked for a final cost. The Price Manipulation Scam - While standard industry fees (taxes, DMV, and the $799 dealer processing fee) are expected, this dealership immediately introduces non-negotiable and questionable mandatory add-ons, increasing the final price by thousands: 1. Mandatory Freight Fee: An extra $499 for "freight." 2. Mystery Fee (HPO): A staggering $1,295 required charge for "HPO" (which they cannot, or will not, clearly define). The Financing Trap Racket - The price will instantly climb if you attempt to pay cash or use pre-approved outside financing. They aggressively discourage external loans because their primary profit mechanism is the guaranteed margins from in-house financing. - If you finance through them, be prepared for mandatory, high-profit add-ons, including GAP insurance and proprietary warranties, which are automatically rolled into your loan amount. - If you decline these specific add-ons, they simply inflate the overall vehicle price to compensate for the lost commission. Customer Service Deception When I called to clarify the pricing structure, the representative initially confirmed only the standard processing fee and the freight charge. However, the moment I pressed for the definitive "out-the-door" price—the only figure that matters —they repeatedly refused to provide it. They cannot scam you if they provide a final price upfront. This refusal is the single biggest red flag. I canceled my appointment after seeing numerous consistent complaints regarding their deceptive practices—a decision I am immensely relieved I made. Your Two-Step Test for Honesty Do not rely solely on their Google reviews. Look for independent feedback on Yelp and DealerRater. If you still doubt this warning, call them and perform this two-part test. Their reaction will confirm everything in this review: 1. Ask for the Out-the-Door Price: Provide them with your exact state, zip code, and trade-in status so they can calculate precise taxes. Watch how quickly they dodge the question. They will not provide a final figure because doing so eliminates their ability to surprise you with fees later. 2. State You Have Pre-Approval/Outside Financing: Tell them you are ready to buy but have your own bank approval. They will immediately pivot, claiming they work with "many lenders" and can beat your rate. Their goal is to push you away from your pre-approval and into their profit-generating loans, guaranteeing they can sell you their high-margin GAP and warranty packages. Ask these two questions, compare their evasive answers to my experience, and decide whether this is a reputable place to spend your time. More

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Was tricked into signing over my ev credit without being told that was going on told that was going on More

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Very deceptive and shady. Do not expect to see the same vehicles as posted on their website. We scheduled a test drive, drive 3 hours to get here and they say sorry it’s sold Do not expect to see the same vehicles as posted on their website. We scheduled a test drive, drive 3 hours to get here and they say sorry it’s sold but you can look at our other vehicles. More

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After asking the sales lady for an explanation on a price discrepancy, she would not explain why the numbers would not match with what I wastold on my trade in. She came out wit a trade in deduction of $200 discrepancy, she would not explain why the numbers would not match with what I wastold on my trade in. She came out wit a trade in deduction of $200.00 against my promised trade in value of $32,000.00, She came up with a little over $31K and I couldnot understand the simple math on her result. She refused to text me a valid explanation and she told me to go to the other car dealer that offer me a different deal. Very rude actitude from her part. She refused to call after that. More

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Mo was great. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. More

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