Anthony Capanelli | Page 2

It was a wonderful experience! Alise made it a breeze to lease and pick up the car! It was a streamlined process! Alise made it a breeze to lease and pick up the car! It was a streamlined process! More

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Working with Alise has been nothing short of incredible. From the very beginning, she made the entire process seamless, stress-free, and actually enjoyable. Leasing a car can sometimes feel overwhelming, bu From the very beginning, she made the entire process seamless, stress-free, and actually enjoyable. Leasing a car can sometimes feel overwhelming, but with Alise, everything felt easy and straightforward. This is my second lease with her, and I wouldn’t choose anyone else to work with. She’s knowledgeable, responsive, and truly has your best interest at heart. What really sets her apart is how she makes you feel — it’s not transactional, it feels like you’re working with family. She takes the time to listen, answer every question, and make sure you walk away completely confident and happy with your decision. I couldn’t be more thrilled with my experience and with my new lease. If you’re looking for someone you can trust who will make the process effortless, Alise is the one. I’m beyond happy with everything! More

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Alise was wonderful and referred from a co-worker. Alise was able to move mountains for me to get me exactly what I wanted. Everything was so simple and easy. We did majority of the process over the p Alise was able to move mountains for me to get me exactly what I wanted. Everything was so simple and easy. We did majority of the process over the phone and only had to come to the store to pick up the car when it was ready. Alise was very understanding, full of energy and a ray of sunshine! I will refer everyone to her and the dealership. This was a wonderful experience. More

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This was the best car transaction I ever had and I leased or purchased many cars in my life. Great experience from start to finish. Angela and the entire dealership staff were professional, friendly, and ext or purchased many cars in my life. Great experience from start to finish. Angela and the entire dealership staff were professional, friendly, and extremely helpful. They made the process easy and stress-free, answered all my questions, and truly cared about making sure everything went smoothly. Highly recommend and will 100% return in the future. More

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Angela is by far an asset to this company Security Dodge . She goes above and beyond to help you … very knowledgeable and professional.. I recommend her very highly.. Thank you Angela !!! Maria and Umb . She goes above and beyond to help you … very knowledgeable and professional.. I recommend her very highly.. Thank you Angela !!! Maria and Umberto Blandino More

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was treated very nicely employees show you that they care and I like the way they handle the issue with my car and I like the way they handle the issue with my car More

by sammvelez Verified Customer Verified Customer

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Professional excellent customer service top notch service delivered everything promised went out of her way to make sure I was happy 100% delivered everything promised went out of her way to make sure I was happy 100% More

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When I purchased a new pre-owned vehicle from there, the sales person I dealt with was all nice & convincing about repurchasing a another car because I encountered an unfortunate situation with my previous sales person I dealt with was all nice & convincing about repurchasing a another car because I encountered an unfortunate situation with my previous vehicle that I purchased from them 5 years ago & there was some kind of misunderstanding about my warranty on my vehicle & they told me I was going to have to pay out of pocket over $10, 000 to fix which required a whole new engine according to the woman that is in charge of the mechanical part. My vehicle sat there for over a week without it being checked. I got a phone call from one of the workers that my vehicle would be done by the end of the week which was a Friday. I show up that Saturday to pick it up with the impression it would be fixed , only to be told they were still in the process of diagnosing my vehicle. I’m a working mom & not only have I been without a vehicle for 1 week. I never was offered a rental from them to help me get around. Instead I had to figure things out on my own. I thought that was very unprofessional of them inot thinking of the well being of their customer while the vehicle was being worked on. Although my vehicle was still in great condition and running it only have a shaking problem which I’m no mechanic so I can’t verify that it’s the truth. After all was said & done about my warranty even though my contract stated other wise. It all came down to me repurchasing another vehicle from them with an extended warranty. Before I finalized my decision I asked the sales person at the time which was Cory which by the way was the same person who helped me the first time five years ago. I asked home about the windshield being cracked. He said the would replace it which they did. I also asked about one of the passenger seat which was damaged along with a few scratches on the vehicle he said they would take care of it. After I purchased the vehicle everything is fine & the only things left was just the minor things that needed to be fixed. I would be given a day to come in to get the issue resolved & then it’ll be a problem where no one knows about my recent concerns regarding the vehicle. I then bring the vehicle back to get the issue fixed which I was advised by Cory to bring it in on a Friday. I did just that which was around 10 am & no one knows what I was there for nor they were told about the service that needed to be done. I then deal with another guy named Mike which he wasn’t aware of the situation so he gave me another day to come in because the service that was needed on the car could not be done on that day due to the rain. so he told me to bring it back another day to get the issues fixed. I then come in he totally tells me he doesn’t remember & another guy that was there at the time of the purchase named Anthony recognized me then asked me what was the issue & I showed him all of what needed to be fixed on the vehicle then gave me another date to come in another day. I came in on that day & he also forgot he had to get me a rental & said he couldn’t I got frustrated’ then he said oh yea I did say I can get you a vehicle for the couple of hours of the car getting worked on. It took a long time but he did come through. I left the vehicle that morning then I received a call from him later on that afternoon that the vehicle would be ready by 5:30. I said ok I’ll see you then. He then replied that he would not be there because he was leaving at 5pm. I told ok fine. I get there a little around 6 just to give them time if needed & the windshield was fixed but there was so much debris from the work they’ve done & when I handed them my vehicle it was very cleaned & just came from a car wash. My driver seat mat had boot foot prints on them. The passenger seat that was damaged was not fixed properly & was such a mess in the back of the seat & the scratches they said they would buff out & fixed was not done. So at that point I was very disappointed. There’s no more space for my grievance. More

by leilalopes5 Verified Customer Verified Customer

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Very fair and helpful the used car department went above and beyond to make me happy I will definitely be returning and beyond to make me happy I will definitely be returning More

by ark7240 Verified Customer Verified Customer

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From walking in to finally getting my new vehicle everyone was very helpful and treated me with respect everyone was very helpful and treated me with respect More

by azeiss72 Verified Customer Verified Customer

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