Anthony Lampe | Page 2

Mixed Review This will be a mixed review. Since 2005 my family has purchased 5 vehicles from Springfield Hyundai, three new and two used. We have been pleased wit This will be a mixed review. Since 2005 my family has purchased 5 vehicles from Springfield Hyundai, three new and two used. We have been pleased with all of our purchasing experiences with the exception of one. An experienced sales person ( I prefer not to address by name ) helped my daughter and I purchase a car for her back this past September. Her buying experience was mediocre although she is happy with the car. She had not realized how barely adequate her experience was until I raved to her about my purchasing experience a few months ago with both Herb and Tim. Then my daughter became increasingly dissatisfied with her experience. Mostly, she was promised new car mats for 2017 Sonata and she never received them despite repeated communications with her sales person and also she was never told about the free oil change that apparently is customary for used car purchases. Also, I received a second key remote with my used Sonata purchase and my daughter did not receive one. I did not know if that was customary or not with a used car sale but in my repeated emails to management, I did question this. Unfortunately my emails to Hyundai management about my daughter’s experience have been ignored. This disappoints me greatly. Perhaps my complaints seemed inconsequential or small but the fact that my daughter’s buying experience was not positive should have been enough for someone in Hyundai management to take notice. Subsequently, my daughter has paid for four car mats, an oil change and now will have to pay several hundred dollars for a second key remote without knowing if she should have received one. She has stated to me that she will think very seriously before purchasing another car from Springfield Hyundai. Claire Witzel More

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Stay far far away. If I could give zero stars, I would. We received a letter from Springfield Hyundai saying they would buy my dads 2015 Hyundai Genesis. This car used t If I could give zero stars, I would. We received a letter from Springfield Hyundai saying they would buy my dads 2015 Hyundai Genesis. This car used to belong to my mother, who recently passed away, so we were planning on taking the $7,000 hit and getting out of it because we do not need it. After thinking about it, we decided to do it and get it over with. When my father went back to Hyundai, they said that they don’t buy cars, they’d only buy it if we bought something else. This is fine, but if we originally told you the entire situation and said i was planning on getting something before the end of the year, Why didn’t you say this before? Why did you send us the letter saying you need a Hyundai Genesis on your lot and wanted to buy it? No where in the letter does it say it is contingent on buying another car. All they care about is screwing their customers out of money and made a bad situation even worse. Do me a favor and stay away from this dealership. Go buy a car from Honda or Ford down the street instead. More

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Great Experience Thank you to Keith and Anthony for helping me get a great deal. I am so happy with my new Elantra! I really appreciate all of your help! Thank you to Keith and Anthony for helping me get a great deal. I am so happy with my new Elantra! I really appreciate all of your help! More

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Curtis Wison Curtis was so very helpful. He was kind, patient, & very thorough. I enjoyed my experience. If your looking for a car, go see Curtis. Thank you Curtis Curtis was so very helpful. He was kind, patient, & very thorough. I enjoyed my experience. If your looking for a car, go see Curtis. Thank you Curtis More

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Amazing Customer Service! From the moment I walked into this Hyundai dealership, and was greeted my Mr. Andrew Lee, until I drove away in my new Sonata, I received A+++ treatme From the moment I walked into this Hyundai dealership, and was greeted my Mr. Andrew Lee, until I drove away in my new Sonata, I received A+++ treatment from everyone I spoke with. Mr Lee and the entire sales team helped me make the best decision for me and my family, financially and personally! Everyone was knowledgeable, friendly and I feel, had my best interest in mind throughout the process. I am thrilled with my purchase and happy to recommend this team! More

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definately give springfield a look when shopping for a new vehicle I have shopped here in the past. and made a vehicle purchase.. and was not impressed. There have been a lot of improvements and the customer service I have shopped here in the past. and made a vehicle purchase.. and was not impressed. There have been a lot of improvements and the customer service has been top notch. The dealership is clean and professional. My sales person was a joy to work with. Ask for ROSA. More

by staciew73 Verified Customer Verified Customer

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Highly Recommended A professional and pleasant environment where you're offered a fair deal and treated with respect. Sales person (Joe) was great. I'm a returning cust A professional and pleasant environment where you're offered a fair deal and treated with respect. Sales person (Joe) was great. I'm a returning customer and hope to keep it that way. More

by AP19063 Verified Customer Verified Customer

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Keep coming back This was my 5th Hyundai with in the last 3 years and have no reason to not come back again when I'm ready for my next car. This was my 5th Hyundai with in the last 3 years and have no reason to not come back again when I'm ready for my next car. More

by donjon81 Verified Customer Verified Customer

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Thank you Gardner Civil I never expected to be driving a brand new 2018 Hyundai. I came to the dealership with the expectation of purchasing a used vehicle to remain on budg I never expected to be driving a brand new 2018 Hyundai. I came to the dealership with the expectation of purchasing a used vehicle to remain on budget. Gardner showed me how I could afford a brand new car and I even ended up getting a 2018! AMAZING! More

by wonbychrist Verified Customer Verified Customer

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Outstanding This is my third car from this dealership. They give outstanding customer service. They work with you and make you feel very comfortable. They make s This is my third car from this dealership. They give outstanding customer service. They work with you and make you feel very comfortable. They make sure you are getting everything that you want. More

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