Anthony Price

I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

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I could write a book. ..but I'll try to keep it a short as possible. GOOOD GAAAAAAWD do NOT....repeat DO NOT go to this dealership. I actually drove all the way to Twin Cit ..but I'll try to keep it a short as possible. GOOOD GAAAAAAWD do NOT....repeat DO NOT go to this dealership. I actually drove all the way to Twin Cities Hyundai in Knoxville to purchase our Hyundai Tucson Hybrid (a REAL dealership) and got a MUCH better deal. Fast forward to having issues with the AC last Fall. Brought it in to ALM service department. They can't find the issue and suggest WAITING UNTIL SPRING. I can't believe it, but that's what I did. Now it's Spring and brought it back. They kept it a day and told us they figured it out and ordered a part that would be in in a couple days. We gave them a week to make sure, and then called to see if it arrived. "Ummmmm we don't have any way to confirm if the part came in or not". Are you kidding me? Do we bring the car or not? Talked to Anthony the service manager. After a while he says they have the part, bring the car and it will be 3,4, or 5 hours to fix and should be done by the end of the day. The NEXT MORNING, haven't heard anything. We call and they tell us they need to order ANOTHER part (AC compressor which would be one of the FIRST things to check) and it will be 3 or 4 more days. I tell them Anthony offered us a loner car the day before, but since it was supposed to be a few hours we decided not to, BUT NOW since it will be 3 or 4 more days, we need one. They put me on hold. 10 minutes later it hangs up. I call back. A DIFFERENT girl answers and says she'll check about getting us a loner. I wait 10 minutes at home. Still on hold. Decide to start driving from Villa Rica to the dealership in Lithia Springs. Still on hold. Keep driving. Still on hold. STOP AND HAVE LUNCH! Still on hold. Continue to dealership. Still on hold. I walk in and ask to see the dealership manager. Still on hold. None available and service manager Anthony is off for the day too. I walk back to service and hold up my phone in the air STILL PLAYING THEIR ON-HOLD MUSIC and hour and eleven minutes later! Stunned looks from the clueless. I said "Gimme my fing car". That's the short version. There's other details but suffice it to say we will go ANYWHERE else but ALM for this fix. If incompetency was a skill they'd be Gold medaling at the Olympics. I would not trust them to put on a valve stem cap. More

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Great service! Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. More

by SHAUNTEH.BLANKS Verified Customer Verified Customer

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I had an appointment at 2 pm and my car was not finished until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted to stay. The service team did not keep me informed throughout my appointment. I know people come for different things. I saw people come before me and leave before me and their service person kept them involved. I did not get the same treatment as other customers. I was highly disappointed. More

by THOMASNA2002 Verified Customer Verified Customer

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One star was being generous. They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door w They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door weeks after your auto purchase contract. They'd request you give them a 5-star rating while sticking a dagger at your back, smiling and patting you on the shoulder. If you must deal with them, make sure you have done your research thoroughly. More

by charles Verified Customer Verified Customer

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It was great and I was happy 😊 thank for the help and everyone I was great everyone I was great More

by kathiuskathousand Verified Customer Verified Customer

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Great customer service, just the wait time can be long and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. More

by liyah Verified Customer Verified Customer

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It took almost 3months to settle a window issue. Had to call corporate for help Had to call corporate for help More

by UDJWILLIAMS Verified Customer Verified Customer

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My service tech was prompt, informative, & very helpful. I would def come back to work w| him. I would def come back to work w| him. More

by jenthach Verified Customer Verified Customer

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They made it easy to find what I was looking for. The person that show the car was sweet and told us all about the car in good detail. The man who drew up all the papers made sure I understood everyt The person that show the car was sweet and told us all about the car in good detail. The man who drew up all the papers made sure I understood everything.. it was overall a great experience, and I would definitely refer somebody to yall.. More

by April Verified Customer Verified Customer

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