Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
122 Reviews
4.5

122 Reviews

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122 Reviews of Antonio Holmes

January 13, 2026

Dealership Rating
Employee Rating

The technician didn't reset my maintenance light indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was More

by Bestteacher_03
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

January 08, 2026

Dealership Rating
Employee Rating

Took the car in for regular servicing and a recall notice. I stayed to wait for it. Nice waiting room. Quick and easy checkout when the car was ready about 3 hours later (software update probably t More

by nhc0100_morrow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience! We’re glad you found the waiting area comfortable and the checkout process smooth. We appreciate your patience during the software update and look forward to serving you again in the future! - The Norm Reeves Toyota Dallas Team

January 07, 2026

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They try to make your time there worth it, even if something isn't initially panning out as expected. More

by reesemdodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Jan 07, 2026

Norm Reeves Toyota Dallas responded

Hi Reesem! Thank you for your feedback! We are happy to hear our team was helpful. We look forward to seeing you again at Norm Reeves Toyota Dallas!

January 05, 2026

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Employee Rating

It was timely and Antonio was informative and professional!! I knew about how long my service would take and Antonio asked if I had any questions or concerns. More

by bdbell63
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jan 06, 2026

Norm Reeves Toyota Dallas responded

Hi Bell! We’re glad that Antonio kept you informed and comfortable throughout your visit! Thank you for choosing Norm Reeves Toyota Dallas. See you next time!

December 29, 2025

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Employee Rating

Purchased my vehicle from cowboy Toyota which is now Norm Reeves Toyota. Last few times I've been unhappy with the service. Will not go into details of my past experiences but can just say that I will no lon More

by ZROBURN_68_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experiences and that we’ve fallen short of your expectations. Your trust means a lot to us, and we regret that we didn’t provide the level of service you deserve. If you’re open to it, we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to us directly. Thank you for giving us the chance to improve. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

Dealership Rating
Employee Rating

5 hours for basic services. Happens every time when they set a 90 minute expectation. More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the inconvenience caused by not meeting the expected timeframe. Your time is valuable, and we understand how frustrating this can be. We’re reviewing our processes to improve efficiency and ensure a better experience moving forward. Please feel free to reach out to us directly if there’s anything we can do to make this right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 28, 2025

Dealership Rating
Employee Rating

Met me on time, resolved recall issues, performed requested services and returned a spotlessly clean car. All done within promised time window. More

by steve.r.day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Dec 28, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 20, 2025

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Employee Rating

Everyone was so helpful and polite. They kept me informed and up to date on the repairs. They even washed my car. More

by tillde-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 17, 2025

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Employee Rating

It was my regular person’s day off. But the guy the helped was perfectly nice . Took care of my car . Made sure it was just the battery. We have been bringing my car here since we bough More

by simchajoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Norm Reeves Toyota Dallas responded

We love hearing from our loyal customers! Thank you for your longstanding business and for sharing your positive feedback. We hope you & your car are in good shape! – Norm Reeves Toyota Dallas

December 12, 2025

Dealership Rating
Employee Rating

Great customer service. And explained what needs to do next services . Price was little bit higher for oil change. More

by jjacob001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Dec 12, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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