The service was great.
He was professional, my car was taken care of with no issues.
He was professional, my car was taken care of with no issues.
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by Marvis
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Norm Reeves Toyota Dallas responded
Hi Marvis! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!
Very good person and good worker, I am very happy with
you, thank for everything.
you, thank for everything.
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by luisasoria
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Norm Reeves Toyota Dallas responded
Hi Luisasoria! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!
Antonio was great.
He took care of my car issue. I will definitely go back.
He took care of my car issue. I will definitely go back.
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by belindajudy
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 24, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
I like the video that came to my phone showing me my
tire, and brake thread and recommended services including the price. And actually seeing the tech changing my oil gives me a piece of mind when i l
tire, and brake thread and recommended services including the price. And actually seeing the tech changing my oil gives me a piece of mind when i leave the dealership that my vehicle is safe.
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by amcnutt2
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback about your experience with the Norm Reeves Toyota Dallas team! It's wonderful to know that the video added to your peace of mind while working with us. We hope to see you again down the road!
I was told that my oil change would take about an hour.
I was there for four hours! I have never waited 4 hours for an oil change.
I was there for four hours! I have never waited 4 hours for an oil change.
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by dpi
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 21, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
The staff is always nice and professional.
Antonio was very thorough and friendly. I appreciate them all.
Antonio was very thorough and friendly. I appreciate them all.
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by wappiagyei
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 22, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback about our team! We will pass along your kind words to Antonio and the rest of our crew. We look forward to seeing you next time here at Norm Reeves Toyota Dallas. Safe travels!
Usually, I have a good experience when going to the
service department at Norm Reeves Toyota, however, this visit was unexpectedly long. I had a 9:00 AM appointment, and when I checked at 12:30, they h
service department at Norm Reeves Toyota, however, this visit was unexpectedly long. I had a 9:00 AM appointment, and when I checked at 12:30, they hadn’t even begun working on my vehicle. I eventually used the shuttle to get home and took an Uber back when they finally finished, and I could take a break from work.
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by MomOf5
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Norm Reeves Toyota Dallas responded
Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We apologize for the time it took for your scheduled appointment. We do truly appreciate your business and hope to see you again soon!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
The best experience I have ever had!
He took care of my car and was so very nice! I was very happy!
He took care of my car and was so very nice! I was very happy!
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by Rangers74
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 17, 2026 -
Norm Reeves Toyota Dallas responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Brian and Antonio in the service department are AMAZING!
They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer fo
They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer for life. Way to go, Norm Reeves Toyota!!
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by khaddock
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian
Jan 16, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
The technician didn't reset my maintenance light
indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was
indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was on. The mechanic didn't turn it off or reset it.
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by Bestteacher_03
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 13, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience with us. We are sorry to hear our team missed a detail during your appointment, but we are happy to hear that Shelly stepped up to help you out. Please contact us if you’d like to discuss further - we’re here to help. -Norm Reeves Toyota Dallas
LaTris Price - Customer Relations Manager - latris.price@normreeves.com