Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
64 Reviews
4.5

64 Reviews

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64 Reviews of Antonio Holmes

July 27, 2025

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Employee Rating

I had a scheduled appointment but I received an automated phone call to set up an appointment anyway. I receive too many unwanted communications from the dealership. More

by AN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

July 25, 2025

Dealership Rating
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Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

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Employee Rating

Shelly is amazing and attentive. I was in & out despite the fact that it was a busy day. More

by kdell24
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jul 19, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

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Everything was great. Antonio was nice and knowledgeable as usual. See you all next time. More

by patbyrd6464
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jul 17, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

Dealership Rating
Employee Rating

I really like coming to Norm Reeves! I always receive excellent service working with Antonio Holmes! I will be back to get more service at this location! More

by joyqaasim
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jul 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

Dealership Rating
Employee Rating

Service department is great and honest … Sales group are the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a main More

by emedsid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pedro Cachay

Jul 15, 2025

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2025

emedsid responded

We can start from honoring what Pedro told us when he sold me the RAV4 last year, i.e., next major schedule maintenance is covered. The issue has been documented and you can find it easily.

July 12, 2025

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Employee Rating

The people that work here seem to care about making you no matter which department you are in that you have a good experience. More

by Kelleygirlplanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Jul 12, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 11, 2025

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Employee Rating

This was the worst service experience I have had in over 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going so More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2025

Norm Reeves Toyota Dallas responded

Josh, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered during your recent visit. Your experience does not reflect the level of service we strive to provide, and we deeply regret that we fell short. We are especially sorry for the pressure you felt regarding the recommended services, the extended wait time, and the lack of courtesy from our service advisor. These are serious concerns, and we are addressing them internally to ensure they do not happen again. Your feedback is invaluable in helping us improve, and while we understand your decision not to return, we would appreciate the opportunity to regain your trust. If you are open to it, please contact our service manager so we can learn more and make things right. Thank you again for bringing this to our attention.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 11, 2025

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Grate services good people and razonable prices and also close to home I buy my first vehicle here and I he'd a good experience More

by joselbeltran
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Norm Reeves Toyota Dallas responded

Jose, thank you for sharing your glowing review. We are happy to have you as a customer here at Norm Reeves Toyota Dallas and we look forward to seeing you again!

July 07, 2025

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Employee Rating

My regular service man was not there Harveen did an excellent job very courteous and professional. He did an outstanding job More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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