Anuj Singh | Page 8

Town East Ford responded

Thank you for your review! We're delighted to hear that Farle and Anuj provided excellent and helpful service throughout your experience. Customer satisfaction is our top priority, and we're glad they could assist you effectively. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received spectacular service at Town East Ford. Anuj, Farli, and Steve are dedicated to taking care of our customers like family, and it's fantastic to know that they exceeded your expectations. Your kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service for years to come. Thank you for being a part of our automotive family at Town East Ford!

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that the team at Town East Ford went above and beyond to assist you and make you and your family happy about your new car. Your appreciation means a lot to us, and we're delighted that you love your new vehicle. We look forward to continuing to provide excellent service to you in the future!

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Jermaine went above and beyond to provide exceptional service. Taking the initiative to send a video of the vehicle shows his dedication to ensuring you have all the information you need. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jermaine. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Town East Ford!

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had a great experience working with Town East Ford. Providing great pricing, service, and upfront deals is what we aim for. We're glad Lutian had everything ready for you upon your arrival, and that the sales paperwork process was quick and efficient. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future!

Town East Ford responded

Wow! This sounds like fantastic news! We're thrilled to hear that Blake went the extra mile to find you a great deal on a car. At Town East Ford, we value customer satisfaction throughout the entire car buying process, and negotiation is an important part of that for many customers. We appreciate you recognizing Blake's willingness to work with you. Congratulations on your new car! Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need anything at all in the future.

Town East Ford responded

Thank you for sharing your recent experience. We sincerely apologize for the disappointment you've faced regarding the missing trim pieces for your new 2023 Ford Bronco. We understand how important these pieces are to both the aesthetics and functionality of your vehicle. We take pride in providing excellent customer service throughout the entire buying process, and we fell short of that expectation in your case. We apologize for the broken promise regarding replacing the missing trim pieces. The lack of communication and follow-through is unacceptable. We want to assure you that we value your business and are committed to resolving this situation promptly. Eddie Almodovar would like to discuss your situation with you and work towards a resolution. You can also reach him via email at Ealmodovar@vtaig.com. We appreciate your feedback and hope to regain your trust. Thank you for your patience and understanding.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.